We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

Also sometimes looking for a specific room is hard to navigate when you are looking for it in a specific future time and date.

Good product - Service depends on the assigned contact.

This software is very easy to use and makes is very simple to schedule meetings/rooms via this platform.

Difficulty loading logo. Not sure if that was my fault or a problem with the software.

Also, the mobile app is great and makes scheduling super easy.

Not having iPhone application. Lack of synchronization with Google Calendar.

What's nice is the fact that you will receive an email immediately after booking and attaches to my Outlook calendar with ease.

YAROOMS was extremely easy to sign up and start using immediately. This software has been very vital in helping us set-up important meetings in our buildings without any reported issues.

As a company that specializes in helping small start-ups, meetings are a necessity and an everyday matter for our team.

Ease of use, multiple staff picked up use of product quickly. Value for money, reasonable cost.

I love the ease of use and the fact that the ergonomy of the product made it so easy to drive adoption in the organization.

You can't talk to a person and they keep recommending video tutorials to try to help me answer my own questions, which takes FOREVER and in my opinion is lazy, terrible customer service.

Great help to manage rehearsal, concerts and room rentals.

Fast input of bookings, easy expandable resources, good overview. Good access privileges management.

It is easy to use and quite helpful, especially if you are in coworking space or sharing an office like ourselves.

I love how easy and intuitive it is. It doesn't allow people to take up a room for an entire day and allows you to always get the time you need.

So far everything has been great. Would definitely recommend.

Additionally, the pricing structure may not be feasible for small businesses or organizations with limited budgets.

It is easy to use and the cost is just right for a smaller company.

US Dollar

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



LongDescription

Commenting/Notes

Support Ticket Management

Surveys & Feedback

Barcoding/RFID

Barcode/Ticket Scanning

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Key & Lock Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Scheduling

Data Import/Export

Problem Management

Email Templates

Multi-Location

Self Service Portal

Help Desk Management

Audit Trail

Technician Management

Mobile Access

Fixed Asset Management

Dashboard Creation

Capacity Management

Compliance Management

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Preventive Maintenance

Social Media Integration

Real-Time Notifications

Service History

Workflow Management

Email Management

Ticket Management

For Schools

Recurring Issues

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Work Order Management

Customizable Templates

Visitor Management

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Widgets

Monitoring

Prioritization

Remote Access/Control

Customizable Forms

Incident Management

IT Asset Tracking

Drag & Drop

Tagging

Predictive Maintenance

Task Progress Tracking

Third-Party Integrations

Maintenance Scheduling

Task Management

Release Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

TOPdesk

In Person

Live Online

Webinars

Documentation

Videos

The YAROOMS Workplace Experience Platform is your one-stop shop for an amazing workplace experience. We offer easy-to-use solutions that help companies efficiently manage people and spaces in a flexible work environment, including: 

* Desk booking - a powerful space booking solution for flexible workplaces, featuring an interactive floor map. From desks to parking lots - all spaces can be made bookable. You can allow on-demand booking from the desk pool (hot desking, hoteling) or designate permanent seats to your employees. Assign configurable properties (Dual monitor, Standing desk, etc.) to each desk and use them to search for the perfect seat. The module includes multiple workplace safety elements: capacity enforcement, physical distancing rules, check-in, screening questionnaire, emergency roles, etc. Using the workplace analytics section, you can see how the shared desks are used and optimize your workplace with data-driven decisions.

* Meeting room booking engine for an easy-to-follow room scheduling process. One shared space calendar keeps all bookings in a single place. Users only see what they have access to. You can set and enforce capacity restraints for each meeting or conference room to prevent them being booked by groups exceeding limitations. Additionally, you can establish the maximum occupancy in buildings to make sure that the amount of people in separate rooms does not exceed the overall location or floor capacity. Workplace services and "Report a problem" functionalities available. A comprehensive selection of room booking data helps you uncover space utilization and start rightsizing.

* Work planning - a calendar-like scheduling tool for everyone in your organization to plan their work arrangements (at home, in the office, out of office). You can define planning targets or work from home thresholds, align scheduling with occupancy parameters, and ensure planning visibility.

* Visitor management system - streamline operations with visitor pre-registration and check-in, arrival notifications, multi-location settings, and visitor analytics.

* Digital reception assistant - a digital reception app that allows you to manage visitor traffic, enable workplace compliance, and book spaces straight from the front desk. Employees can use it to perform their daily check-in. A short compliance questionnaire makes sure you have the information necessary to stay in line with health, privacy, or security regulations. The application's UI is easily configurable so you can welcome visitors with a touch of your brand.

* Lobby display application, which enhances your workplace’s visibility by showing the booking status of all rooms in your office. The application's UI is easily customizable, so you can have an overview on the availability of spaces in your preferred format (list or cards) and colors.

* YAROOMS Mobile application, which makes rich desk and room booking capabilities and the interactive floor map available within a hand’s reach. Schedule your day wherever you are, whenever you need. Check in to spaces, answer workplace surveys and maintain full control over your personal agenda.

* Microsoft Teams integration - Install YAROOMS booking software as a Teams channel tab or a personal ribbon app and make it available to your entire user base in minutes. No prior training is needed to navigate YAROOMS in the familiar Microsoft Teams interface. Office spaces can be booked within seconds even by a first-time user.

* Room panel - an intuitive digital signage application to enhance workplace experience and improve meeting room usage. You can reserve an empty room with a few simple taps. Color-coded availability status helps prevent double bookings. If you need more time or you have finished the meeting earlier, extend or end your reservation at the door. Unused rooms can be released right away. 

* Carbon dashboard that allows companies to monitor and report on the location’s CO2 Scope 2 and Scope 3 emissions.

Meeting Management

Payment Processing

Real-time Scheduling

Space Management

Single Sign On

Resource Management

Room Booking

Resource Allocation & Planning

Availability Indicator

Booking Management

Real-Time Data

Room Availability Schedule

Resource Scheduling

Utilization Reporting

Internal Meetings

Real-Time Updates

Online Booking

Automated Scheduling

Digital Signage

Facility Scheduling

Usage Tracking/Analytics

Employee Scheduling

Approval Workflow

Microsoft Outlook Integration

Appointment Scheduling

Search/Filter

The Office, Corporate, or Enterprise pricing plans cater to different business sizes and needs, whether it’s simple space management or full hybrid work enablement. It’s simple: just pick one and pay for the features you need. More information: https://www.yarooms.com/pricing

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