Its flexiblity with integrating different CRM. It will keep stable until you made a major change in it.

You can not change the agent availability in bulk. Scheduling report has its' own limitation.

It has been developed in very simple way and user friendly. It's a good tool for cold calling and task management.

The reporting structure is good. Also trying to understand other features too.

The features are easy to use and understand. Its makes working in contact centre fun.

Easy to use and customize application with excellent support team.

It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity.

Best, keep up the good services. Reach out to more heights.

The ease of use and the time-saving automation and sync with the CRM.

Best customized software product that completely blends into my company's requirements.

We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.

Lack of basic functionality. Trust deficit in data being received at Dialer.

Easy to use and scalable solution , features like Queue management , Voice prompts changes and mpre controls for supervisor on front end makes it user friendly.

We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.

The ability to record the calls and the fact that it works on ease even on mobile phones. The best part was having the system integrated with leadsquared that helped immensely in lead management.

The most cost effective contact center solution available in the market right now.

I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Really good and enjoying the service integration with Salesforce to process business transacion.

Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

A great (and inexpensive) platform for managing customer callouts.

I like this software because of the capability to hanlde large number of call flows.

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

A good thing about Ameyo is its user interface. The dialer is on appropriate place so that we can dial and make calls easily.

After a few updated of the browser, the software stops working.

Liked the integrated situation. The customer relationship approach is also good.

Ameyo Voice is pretty helpful software and ticks all the boxes required to run the corresponding business.

The Ameyo software is stable, user friendly and efficient system.

Overall experience is good but Support should still be improved.

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.

It is difficult to run in iOS and widget and dashboards need to handled separately.

Our connectivity is increased by tuning some retry time settings and campaign settings.

Also they way of your user talking on phone is very rudely. Not listening the customer explanation because of this customer is suffering lot of issues.

Bad customer support, 70% issues never resolved on 1st call.

The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more.

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

The most likable part of the software is that is was easy and quick to implement for us. Also, the cost was important factor for us to consider.

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.

The support from Ameyo has been helpful too so have had quick resolutions to any issue as and when they have come up.

At first I was a little skeptical as I had not worked with many other hosted companies, however in a very short time my uneasiness went away.

This company is very easy to work with. Response times are almost immediate and they are great at follow up.

While technicians are always pleasant to deal with and willing to help, I find that it usually takes many calls in to get issues or changes or additional lines set up.

It cost us a lot of time to implement this software. There are still things that aren't working well right now.

It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.

I have heard that the supervisor view uses a lot of RAM, and therefore is prone to freezing up or not working as it should; however, I have not experienced this personally.

We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.

I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.

There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience.

The design is not very intuitive; it takes a while of using the software to understand how to use it. It also lags sometimes, which *can* cause calls to bump from one agent to the next.

Overall, the experience has been great. The call center functionality is wonderful and there are a slew of features available for most environments.

Easy to use, instant update all features and functionally makes call handling easy. All over Quality of software is awsm.

When I was taught by provider they explained everything almost too thorough and it confused me.

Queue is simple and easy for agents to use, accessing custom reports on demand through Broadworks is very helpful.

We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.

Everything is spelled out clearly and compared to other software, I am always glad to see something that makes it quick and easy.

The support team at Evolve IP is very good and usually resolves cases within an hour.

The support from Evolve IP is really industry best as every person I have had the pleasure of working with has been competent and extremely helpful.

The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use.

I like the fact that users can easily see their stats for the day. I also like that you have a section where you can store contacts.

One of the best Phone systems you can get for the money.

Overall it was simplified and it is now easy to teach. It's a very up to date and useful.

Overall, we had hoped for a better product. Everything works, but not the way we want it to work.

With in the first few months of going live we experienced 2-3 outages that impacted our customers' ability to reach us. More recently things have stabilized, but we had a rough start.

Very User Friendly,  Amazing Support , Not many distrubtion of services. Guaranteed uptime SLA's as long as you have uptime on Internet.

Unfortunately, the company can't solve all the problems at once. One last thing: the user interface, for call agents and adminstrators aswell, looks outdated.

The tools available help us monitor our call service very efficiently. Creating our top priority an easy task, which is making our customers happy.

The tool set for administering ECS is extremely difficult to navigate. It seems to be built on older technology.

US Dollar

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.


Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.


The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.


Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.


Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

Employee Management

Call Transfer

Surveys & Feedback

Meeting Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Rules-Based Workflow

Auto-Dialer

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Customizable Fields

Collaboration Tools

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call List Management

Call Routing

Email Templates

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Lead Management

Survey/Poll Management

Real Time Data

Performance Metrics

Inbound Call Center

Call Scripting

Hotkeys

Call Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Reminders

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Inbox Management

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

Alerts/Escalation

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Lead Qualification

Automatic Lead Distribution

Customizable Forms

Appointment Management

Video Conferencing

Call Tracking

Drag & Drop

Auto-Responders

Customer History

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Mac OS

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ameyo

In Person

Live Online

Webinars

Documentation

Videos

Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a centralized portal. The platform allows managers to manage operations in real-time and gain visibility into the performance of the agents via custom reports.

Evolve IP provides an integrated knowledge base and analytics engine that enables organizations to identify and analyze patterns emerging from customer queries. Other features include automatic call distribution, skills-based routing, outbound dialing and more.

Evolve IP supports integration with various third-party applications, which can help organizations automate a variety of tasks. Pricing details are available on request and support is extended via phone, email and other online measures. 

Ameyo vs Contact Center as a Service (CCaaS)

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons