Ameyo software


18 reviews(4.0/5)
18 reviews(4.0/5)

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.

Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.

Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

18 Reviews of Ameyo

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  • Verified Reviewer

    July 2018

    you can work efficiently and more productive as well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    increase of work productivity and less agent errors.

    Pros

    Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

    Cons

    Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Annamma from Caratlane

    Specialty: Telecommunications

    Number of employees: 51-200 employees

    November 2017

    Ameyo is still in Old Era

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use Ameyo Software for Call Center Team, Were we can call and dispose the call
    The admin level access is used to generate trend and reports

    Cons

    Its not up to date
    We are unable to link it with our CRM,
    Reports only give general data .. System does not analyse anything ..
    Cost is involved to add any new feature in Ameyo ..


    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lam from Lazada.vn

    Number of employees: 501-1,000 employees

    April 2017

    Need to improve Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

    Pros

    - Easy to use
    - Efficient
    - Stable

    Cons

    - Support team

    Review Source: Capterra
  • Sankar Rao from www.olacabs.com

    Number of employees: 501-1,000 employees

    March 2017

    Ola and Ameyo

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

    Pros

    The Ameyo software is flexible and it can be customized to suit any of Ola's need.

    Cons

    I would have preferred it to be configurable, so that customization effort could be reduced.

    Review Source: Capterra
  • Hector Troy from Ivendor Outsourcing

    Number of employees: 11-50 employees

    March 2017

    Keep up the good work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I look forward to a long-term service relationship with your company. Keep evolving from good to great!

    Pros

    ease and stability

    Cons

    overall interface. need to enhance the feel and ambiance.

    Review Source: Capterra
  • STELLA from GTBANK KENYA

    March 2017

    Ameyo Feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn. Thank you for your services and continued support.

    Review Source: Capterra
  • rahmad from MNC SKY VISION TBK

    Number of employees: 10,000+ employees

    March 2017

    Time by time with ameyo apps

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far it getting better every time, many features , be expected it run in less resource than now

    Pros

    helpfull

    Cons

    big resources

    Review Source: Capterra
  • James from Credit bank

    Number of employees: 201-500 employees

    March 2017

    Helped us in offering our customers targeted and personalized services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.

    Review Source: Capterra
  • Karan from Net Avenue Technologies Pvt Ltd.

    Number of employees: 201-500 employees

    March 2017

    Ameyo is yet to earn customer Loyalty!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Need better resolution rate(SLA) Lacks updating its clients about new features and pricing. I have always struggled for support and assistance! Much customer handling skills training needed to handle B2B customers

    Pros

    user friendly

    Cons

    UI/UX

    Review Source: Capterra
  • HARI from SPI CINEMAS PVT LTD.

    March 2017

    Deciding authority on issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.

    Review Source: Capterra
  • Vikrant from GATIKWE PVT. LTD.

    March 2017

    AMEYO CALL CENTER SOLUTION

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good & Cost effective tool

    Pros

    The Ameyo software is stable, user friendly and efficient system.

    Cons

    The tool should be flexible and easily configurable to meet customer's need including reports

    Review Source: Capterra
  • Jeffrey from Admerex Solutions Inc.

    March 2017

    Supportive Staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.

    Review Source: Capterra
  • Ehab from Jordan Ahli Bank

    Number of employees: 1,001-5,000 employees

    March 2017

    Easy to use and customize application with excellent support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

    Pros

    Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

    Cons

    Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

    Review Source: Capterra
  • Lakshminarayanan from CSS Corp Pvt Ltd.

    March 2017

    Director -IT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ameyo is good and cost effective Dialer. Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup. Ameyo is easy to customize for any environment (IT/ITES) Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.

    Pros

    Easy Customization .
    Good Technical Skill Set in Ameyo.
    Faster Deployment in Virtual

    Cons

    Cost wise Man days are slightly higher

    Review Source: Capterra
  • B.S. from Theeb Rent A Car

    March 2017

    Its been very pleasant experience with Ameyo.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

    Review Source: Capterra

    Response: Ameyo, Ameyo

    March 2017

    Thank you for your review. Ameyo believes in creating delightful Customer experiences.

  • Jacob from Mag Enterprise

    Number of employees: 51-200 employees

    September 2016

    The most cost effective contact center solution available in the market right now!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

    Pros

    Loved it!
    - Awesome inbound call routing
    - One of the best dialers available in the market right now
    - Easily Customizable
    - Low cost as compared to competition

    Cons

    None

    Review Source: Capterra
  • Arun from Undergroundworm

    November 2009

    Ameyo makes business easy

    Ease-of-use
    Quality
    Support

    a great product, a must have in every firm involved with customer intercations

    Pros

    best customized software product that completely blends into my company's requirements.

    Cons

    till date i am yet to find any thing which i cannot do with AMEYO

    Review Source: Capterra
  • SUJIT from Fiserv

    Number of employees: 10,000+ employees

    July 2015

    Quality
    Support
    N/A
    Review Source: GetApp
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