Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.

Ameyo features omnichannel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.

Ameyo is available on a subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via email and phone and through an online knowledge base.

Call queues
Call queues

Call queues

Case management

Case management

Case report

Case report

Customer list

Customer list

Data import

Data import

SugarCRM integration

SugarCRM integration

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8



18 Reviews of Ameyo

Overall rating

4.5 / 5 stars

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Ease-of-use

Value for money

Customer support

Functionality

July 2018

you can work efficiently and more productive as well.

increase of work productivity and less agent errors.

Pros

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

Cons

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Review Source: Capterra

Annamma from Caratlane

Industry:  Telecommunications

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Ameyo is still in Old Era

Pros

We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports

Cons

Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..


Review Source

Lam from Lazada.vn

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Need to improve Customer Support

Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros

- Easy to use
- Efficient
- Stable

Cons

- Support team

Review Source: Capterra

Sankar Rao from www.olacabs.com

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Ola and Ameyo

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Pros

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Cons

I would have preferred it to be configurable, so that customization effort could be reduced.

Review Source: Capterra

Hector Troy from Ivendor Outsourcing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Keep up the good work

I look forward to a long-term service relationship with your company. Keep evolving from good to great!

Pros

ease and stability

Cons

overall interface. need to enhance the feel and ambiance.

Review Source: Capterra

STELLA from GTBANK KENYA

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Ameyo Feedback

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn. Thank you for your services and continued support.

Review Source: Capterra

rahmad from MNC SKY VISION TBK

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Time by time with ameyo apps

So far it getting better every time, many features , be expected it run in less resource than now

Pros

helpfull

Cons

big resources

Review Source: Capterra

James from Credit bank

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Helped us in offering our customers targeted and personalized services

Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.

Review Source: Capterra

Karan from Net Avenue Technologies Pvt Ltd.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Ameyo is yet to earn customer Loyalty!

Need better resolution rate(SLA) Lacks updating its clients about new features and pricing. I have always struggled for support and assistance! Much customer handling skills training needed to handle B2B customers

Pros

user friendly

Cons

UI/UX

Review Source: Capterra

HARI from SPI CINEMAS PVT LTD.

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Deciding authority on issues.

If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.

Review Source: Capterra

Vikrant from GATIKWE PVT. LTD.

Ease-of-use

Value for money

Customer support

Functionality

March 2017

AMEYO CALL CENTER SOLUTION

Good & Cost effective tool

Pros

The Ameyo software is stable, user friendly and efficient system.

Cons

The tool should be flexible and easily configurable to meet customer's need including reports

Review Source: Capterra

Jeffrey from Admerex Solutions Inc.

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Supportive Staff

AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.

Review Source: Capterra

Ehab from Jordan Ahli Bank

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Easy to use and customize application with excellent support team

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Review Source: Capterra

Lakshminarayanan from CSS Corp Pvt Ltd.

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Director -IT

Ameyo is good and cost effective Dialer. Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup. Ameyo is easy to customize for any environment (IT/ITES) Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.

Pros

Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual

Cons

Cost wise Man days are slightly higher

Review Source: Capterra

B.S. from Theeb Rent A Car

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Its been very pleasant experience with Ameyo.

Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

Review Source: Capterra

Response: Ameyo, Ameyo

March 2017

Thank you for your review. Ameyo believes in creating delightful Customer experiences.

Jacob from Mag Enterprise

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

The most cost effective contact center solution available in the market right now!

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Pros

Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition

Cons

None

Review Source: Capterra

Arun from Undergroundworm

Ease-of-use

Customer support

November 2009

Ameyo makes business easy

a great product, a must have in every firm involved with customer intercations

Pros

best customized software product that completely blends into my company's requirements.

Cons

till date i am yet to find any thing which i cannot do with AMEYO

Review Source: Capterra

SUJIT from Fiserv

Number of employees:  10,000+ employees

July 2015

Review Source: GetApp

Displaying 1 - 18 of 18 reviews