Ameyo Software

Ameyo Software

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About Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query. The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze ...
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Ameyo customer preferred digital channels

Ameyo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

3.5

Functionality

4

Showing 1 - 5 of 78 reviews

Mohit

Verified reviewer

Company size: 201-500 employees

Industry: Research

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Review for Ameyo

We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Pros

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Cons

I find no difficulty in using this product as continuously used it for many years.

shaik

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

March 2022

Best Cloud Telephony Services

Really good and enjoying the service integration with Salesforce to process business transacion.

Pros

Easy,very convient and integrate with other softwards like Salesforce

Cons

Call recordings and url genration which is offen not happening

Reasons for switching to Ameyo

Integration with salesforce and click to call option

Shivam

Company size: 501-1,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

December 2019

Voice channel feedback

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Reasons for switching to Ameyo

Exotel has some compliend concerns.

Response from Ameyo

Thanks, Shivam! Your feedback really matters! :)

Replied December 2019

Irfan

Company size: 1,001-5,000 employees

Industry: E-Learning

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

The best IVR calling software

Ameyo is one of my most used and must use software in my daily routine. Ameyo benefits me a lot by being a good IVR calling tool.

Pros

The best thing about Ameyo is it's simplicity in usage. We can easily train our workforce to use Ameyo. Ameyo have lot of features which makes the calling process complete like call recordings, call reports, call monitoring, etc.

Cons

The one big problem with ameyo is it's server maintenance, the ameyo server crashes often.

Virendra

Company size: 5,001-10,000 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

March 2022

Ameyo Experience

Very Bad, 1. Bad customer support, 70% issues never resolved on 1st call 2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Pros

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Cons

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Reasons for choosing Ameyo

Ameyo promised to provide multiple features at reasonable rates, the deal was cracked with agreement on commercials.

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