About Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agen...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

33 Reviews of Ameyo

Average User Ratings

Overall

3.91 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(10)

10

3 stars

(6)

6

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 33 results

June 2021

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

June 2021

Ameyo-One of the best call management tool

It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Pros

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Cons

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Reasons for Choosing Ameyo

Cost effectiveness over a large number of agents

December 2019

Shivam from Indialends

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2019

Voice channel feedback

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Reasons for Switching to Ameyo

Exotel has some compliend concerns.

Response from Ameyo

Replied December 2019

Thanks, Shivam! Your feedback really matters! :)

May 2021

Akbarali from Bigtree Entertainment PVT LTD

Company Size: 501-1,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

May 2021

.

It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues

Pros

Overall average software to use the same

Cons

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

May 2021

Ahmad from Pharmazone

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2021

Review

very good

Pros

Product is easy to use and give great feature and reports for high management

Cons

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Reasons for Choosing Ameyo

it gave us the needed feature and and ease of use for end user

February 2020

Iven from Ameeratel Inc.

Company Size: 51-200 employees

Industry: Outsourcing/Offshoring

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2020

Ameeyo Dialer Review

Supports

Pros

user friendly, good GUI, easy to use. Voice quality

Cons

Predictive dialing, Answering Machine Detection

Reasons for Choosing Ameyo

Expensive