The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.

Excellent, Highly recommend great platform and great people to work with.

Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Clunky and difficult to use more complex features.

Operationally really good, excellent support staff - easy to on board and deploy.

I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.

Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Happy with service and support so far and look forward to see how we can develop this further.

Really good, appreciate the dialler capability and ease of use for agents.

Overall functionality and ease of use is the most popular standout feature of MC.

Plum is a very good price to value product. Since implementation we have been able to reduce staff by 11 people.

Its easy to use and provides updated results. Any updates can be done easily.

Difficult to say - as I have not directly used two systems in a comparison mode.

Plum IVR is highly available, having enrich features and providing 24X7 customer support.

We have a large array of customers using the software for a realtime IVR. It requires a high uptime, and for the most part, the system has been up and functioning, which is great.

Their documentation is excellent, along with their support. Even the best products not supported can cause trouble.

Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly.

The setup is very intuitive and can be customized to your business’s needs. We like that you can create your own testing environments and deploy immediately.

Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey.

We wanted to fully control our IVR process and PLUM FUSE+ has allowed us to do that. Their account management team has also been really good.

This is a great system that is easy to use and works as promised every time.

Highly available, having enrich features and providing 24X7 customer support.

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Their representatives are also very friendly and follow up immediately whenever a request is made for assistance.

They have been very gracious in answering our questions and letting us know other features available to us.

Did not use the product as an end user so difficult to speak to feature gaps.

It just works exactly as advertised which is what we and our clients want from an IVR system. Their service is amazing as well and we are able to get the support we need when we need it.

The implementation was straightforward using Plum's SDK and APIs and works well for a fair price. Fees are charged for call minutes and pricing is volume based.

The company is quick to alert us to any issues they are working on and maintenance is completed at a time that never affects our process.

Plum has supplied everything I need. Their system works and when I need help I get superior, timely support.

Some missed calls but that may be more on our end, not quite sure.

The graphic user interface supports ease of deployment.

What I like most is the ease of use. Our account representative is also very responsive and helpful.

My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

My interactions with the Plum team have been great. East to work with and very responsive.

Easy to integrate via API with our cloud infrastructure.

Easy to integrate with other customer support tools.

Since it handles credit card information, it is secure and is PCI compliant. It has performed very well over the years and is a very robust product.

Really good responsiveness to customer service and account management inquiries by us.

WE have been in partnership for over 10 years, new innovations, great customer service , easy to use platforms, and cost value... why would I change.

Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.

The up-time is great and the ease of use is excellent.

Pound Sterling

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed.


MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a number of interactions at any one time with push/pull functionality. 


Features include drag and drop scripting, IVR automation, campaign management, predictive dialing, quality management, workforce management, intelligent reporting, business analytics, and real-time dashboards.









LongDescription

Real-Time Analytics

Pre-recorded Messages

Call Transfer

Quality Management

Surveys & Feedback

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

SMS Messaging

Shift Swapping

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Variable Workforce

Agent Interface

Voice Mail

Timesheet Management

Auto-Dialer

Blended Call Center

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Integrations Management

Collaboration Tools

Automated Routing

Natural Language Processing

Labor Forecasting

Sales Trend Analysis

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

Call Routing

Self Service Portal

Text to Speech

Contact Management

Customer Experience Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

Skills Tracking

Survey/Poll Management

Audio Capture

Compliance Management

Real-Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Data Security

Call Scripting

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Language Detection

Time & Attendance

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Budgeting/Forecasting

Time Off Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Employee Database

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Automated Scheduling

Real-Time Chat

Chat/Messaging

Interaction Tracking

Manual Dialer

Multi-Language

Alerts/Escalation

Real Time Reporting

Chatbot

Compliance Tracking

Power Dialer

Reporting/Analytics

Automatic Transcription

Contact Database

Monitoring

Employee Scheduling

Online Time Clock

Voice Customization

Web browser (OS agnostic)

Please contact MaxContact directly for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

MaxContact

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs. 

Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences.

With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.

With the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in one place. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM.  Plum Message is an enterprise-level campaign management platform that creates SMS, MMS, Push, and OTT messaging. 

Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.

Plum Voice has gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance, and is also a Visa Verified vendor. 

MaxContact vs Plum Voice

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