Payment processing, and routing calls away from Customer Service reps to save time and money

Plum Dev is easy enough to set up new instances. There is a little bit of legwork in setting up scripts but once you have it all it's not difficult at all to configure.

Translating the API URLs specific to Plum Instances is a bit of a challenge. However if you sort your clients into buckets you will notice there are options to re-use the URL and swap out an ID for a merchant.

We've been using Plum for a couple of years, and overall have

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

the graphic user interface supports ease of deployment

need better admin controls for team support

Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly.

The self-serve IVR platform is powerful and enables our use case.

The pricing was steep when we originally were looking at PlumVoice and monthly minimums were not advertised properly.

Really good responsiveness to customer service and account management inquiries by us.

Can use either the menu-driven call-flow builder OR VXML for customization. Has built-in speech recognition engine (Nuance), so we don't have to mess around with Amazon or Google Voice transcription.

Would like the ASR to be more AI based, rather than just "soundwave matching", so as to be more fault-tolerant of callers who can say confusing things rather than that they are supposed to.