Plum Software


 

Plum is a cloud-based interactive voice response (IVR) solution that helps businesses in automating customer interactions and business processes.

Plum provides its users with IVR capabilities, call routing, messaging, feedback collection, analytics, code development and payment processing capabilities. It also helps users set up infrastructure and maintain data centers.

Plum offers two IVR platforms: Plum DEV and Plum Fuse. Plum DEV allows users to create voice applications that respond to frequent, repeat customer queries. The platform also has an integrated analytics tool called VoiceTrends, which helps track application usage, performance and generates reports. Plum Fuse helps users automate call flow, manage code development lifecycles and deploy applications.

Plum DEV and Fuse also offer messaging capabilities and can be used to connect with customers via IVR, SMS and MMS. The solution allows users to collect and analyze feedback using the Plum Insight module.

Support is offered via phone and through an online knowledge base.

 

Plum - Call flow
 
  • Plum - Call flow
    Call flow
  • Plum - Call log
    Call log
  • Plum - Call volume
    Call volume
  • Plum - Sample application
    Sample application
Supported Operating System(s):
Web browser (OS agnostic)

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Josh from Payments
Specialty: Financial Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Extremely reliable with high uptime.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number.

Cons

knowledge of VoiceXML is required to create more complex IVR applications. knowledge of speech rec is required to build conversational dialogs.

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