About Plum Voice

Plum Fuse is a cloud-based interactive voice response (IVR) solution that helps businesses automate customer interactions and business processes through their voice channel.

Voice applications built with Plum technology provide users with IVR, call routing, messaging, feedback collection, analytics, code development and payment processing capabilities. Plum’s communication platforms also provide the telephony infrastructure to support these applications.

Plum Voice offers two development platforms: Plum Fuse and Plum DEV. Plum Fuse helps users build and deploy voice applications and manage code development lifecycles through a graphic user interface. Plum DEV require VoiceXML coding to create voice applications that autom...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Plum Voice

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

February 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Easy to Use + Responsive Staff

Payment processing, and routing calls away from Customer Service reps to save time and money

Pros

Plum Dev is easy enough to set up new instances. There is a little bit of legwork in setting up scripts but once you have it all it's not difficult at all to configure.

Cons

Translating the API URLs specific to Plum Instances is a bit of a challenge. However if you sort your clients into buckets you will notice there are options to re-use the URL and swap out an ID for a merchant.

October 2020

Mark from Digital Pharmacist

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Excellent Product & Customer Service

We've been using Plum for a couple of years, and overall have

Pros

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

Cons

It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

Reasons for Choosing Plum Voice

We were looking for a HIPAA Compliant Solution that integrated well with different platforms.

Reasons for Switching to Plum Voice

Were looking to take advantage of a better integration.

September 2021

Anonymous from Division

Company Size: 11-50 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Easy to configure and deploy

Pros

the graphic user interface supports ease of deployment

Cons

need better admin controls for team support

June 2019

Pete from BillingTree

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2019

Fuse+

Overall, extremely pleased with Fuse+. Along with being easy to use, it allows for a lot of flexibility, allowing for additional Javascript or VoiceXML if the standard data gathering/processing modules cannot accomplish a client's customized request. This has been a crucial factor for several of our implementations.

Pros

Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner. Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.

Cons

For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!

August 2020

Mike from CCComplete, Inc.

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Reliability, with Top-Notch Support

Plum has supplied everything I need. Their system works and when I need help I get superior, timely support. What more can you ask for?

Pros

Always On Support On-line VXML documentation On-line call reports to debug applications Ability to manage my 50+ toll-free and local numbers Ability to handle high call volumes

Cons

I don't have anything to complain about. I came to Plum already having experience in this industry and they're delivering everything I need.

Reasons for Choosing Plum Voice

We were looking at a couple other companies, one that specifically used the same hardware/software platform we had at XOI, which would have meant zero porting issues. They were flakey and wouldn't really give us answers to questions we had. Plum, on the other hand, had the answers and it was worth the time to port my apps to their platform.

Reasons for Switching to Plum Voice

Verizon bought XOI and shut down operations. We had to scramble for another provider. Luckily we found Plum. (Actually, I had been using their on-line VXML documentation for quite some time, it's really the best.) We were able to resp-org our numbers, port of my VXML code to the Plum Dev platform and we were up and running in no time.