Plum Software


 

Plum is a cloud-based interactive voice response (IVR) solution that helps businesses in automating customer interactions and business processes.

Plum provides its users with IVR capabilities, call routing, messaging, feedback collection, analytics, code development and payment processing capabilities. It also helps users set up infrastructure and maintain data centers.

Plum offers two IVR platforms: Plum DEV and Plum Fuse. Plum DEV allows users to create voice applications that respond to frequent, repeat customer queries. The platform also has an integrated analytics tool called VoiceTrends, which helps track application usage, performance and generates reports. Plum Fuse helps users automate call flow, manage code development lifecycles and deploy applications.

Plum DEV and Fuse also offer messaging capabilities and can be used to connect with customers via IVR, SMS and MMS. The solution allows users to collect and analyze feedback using the Plum Insight module.

Support is offered via phone and through an online knowledge base.

 

Plum - Call flow
 
  • Plum - Call flow
    Call flow
  • Plum - Call log
    Call log
  • Plum - Call volume
    Call volume
  • Plum - Sample application
    Sample application
Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Plum

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Jennifer from Beanworks Solutions Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

There is nothing out there like Plum when you are looking to hire candidates that are the right fit!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This software helps me screen candidates and saves a huge amount of time when trying to decide the right fit culturally and professionally. It's the first stage of our hiring process and the results on candidates is quite uncanny!

Pros

The next level of info it gives me on potential hires & the accuracy of the results. Plum results are integral to our hiring process. The customer support and training is awesome and I love that it's a Canadian company.

Cons

This is not a con, but a "want": Looking forward to results that suggest what a good occupation would be for the candidate

Review Source: Capterra
 

Tom from LumaStream
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Very positive - great hiring tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

see prior review comment.

Pros

The results. This tool helps us focus on key areas to verify strengths and weaknesses of candidates. It has helped us hire and helped us focus additional diligence on areas of concern that way may have otherwise missed. We negated at least one leading candidate because of Plum and this was a great decision.

Cons

I would like to be able to share results with more people. Difficult to make choices between important and 'not important', but understand that this is the nature of the tool.

Review Source: Capterra
 

Norrie from Third Octet
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Plum is integral to our HR process. We do not even entertain meeting unless they have done a Plum.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works. It is simple to use and it helps guide you towards what your criteria (soft skills) are for each role you are recruiting for.

Cons

The only thing that I can think of is the reporting is a little light as in numbers of people completed the assessment for the role, and how they scored. Printing role profile information is cumbersome

Review Source: Capterra
 

Sarah from Sentinel Alert

May 2016

May 2016

The most reliable hiring guide

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

- Love the tailored interview questions
- Helps us better understand our hiring expectations, then easily see if a candidate aligns
- We use it as a second step in our hiring process. It's a really great screening process to filter out anyone who's mass applying & get to the serious candidates quickly!
- Speeds up our hiring process x 10 - we identify candidates we want to interview in a day or 2.

Review Source: Capterra