Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.

A comprehensive suite for Asterisk based call centers with integration capabilities.

With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure.

Easy integration with Asterisk, easy to use and stable.

Agents in my call centers are using a lot of other applications and screen space is scarce. For outbound, no automatic wrap-up, not even 1 second.

I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.

Great for intraday & day of the week analysis; Simple and very easy to use.

Very, very,  very bad user interface. For example, they use like 10% of screen space to put their logo.

QM is an excellent operations tools, but also provide a great help in selling the overall solution to prospects.

Capabilities of integration with CRM or other applications in some cases are very useful. Installations on premises, in the cloud, joint or separate installations with Asterisk.

The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software.

We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

The general impression is that the software is very accurate and reliable, in a way that is methodical and quite Swiss.

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing  & listening to call logs has never been this easy.

Best thing about Queuemetrics is it just gets the job done with no hassle.

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

We like Queuemetrics Live, its incredibly easy to set up and run with.

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.

Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of.

Easy to manage and change and to set up. I highly recommend them and [SENSITIVE CONTENT] is great.

It has been all about growth, function, and how RingByName can help COMMUNION to fulfill her purpose. We have learned through every conversation with every person who works at RingByName.

The employees are great and the service is stellar, we see that the company is growing and trying to improve the extent and the details of the service provided.

The service is great and the training was very profesional and dedicated.

Such a simple tool, and it works. Plus I enjoy talking to actual people at RingByName, they are always kind, and always helpful.

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome.

There could be some confusion as where to set-up parameters for users.

Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem.

We have been using it for more than 1 year, it is our main work tool, very reliable, easy to use. The technical service is excellent 24/7.

I can’t easily take calls from office and can’t forward calls to other agents.

There are dummy rings that sound when the user places a call, which disturbs me. When I attempt to make a call, sometimes the call connect, sometimes don´t.

CRM is fantastic, TEXT program is GREAT for business follow up.

I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology.

Ring by name is a user friendly product, it is very reliable and the support is exceptional.

Initially implementation and contracting were difficult.

Easy to use, reliable ,  good customer service and good quality for money.

Everything about the system from features to customer service is outstanding.

The company will customize the installations as required. We have recommended this to our clients most of which have switched, Those that have switched are pleased with the results.

I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software.

Like pricing, customer service, reliable and products.

I cannot think of anything I dislike at the moment.

I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied.

Swiss Franc

QueueMetrics is a call center management solution for large and midsize call centers running Asterisk. On-premise and cloud-based deployments are available, and both database and flat file data storage are supported. QueueMetrics offers call and agent reporting, call performance monitoring and analytics.


QueueMetrics allows users to create customizable reports on call center activities with a focus on contact center reporting. Managers can measure agent activities, business targets and conversion rates in a unified dashboard view.


QueueMetrics features agent reporting that allows team managers to view agent status and activities in real time. This functionality can also be used to listen to live calls and watch agent screens through a virtual network computing (VNC) client.


The software is compatible with most versions of Asterisk. Support is provided via the phone, email, live chat and support forums. Monthly subscriptions and per-license pricing options are available.



LongDescription

Blended Call Center

Call Recording

Call Logging

Outbound Call Center

Inbound Call Center

Queue Management

Computer Telephony Integration

Real-Time Chat

Manual Dialer

Alerts/Escalation

Reporting/Analytics

Call Monitoring

Campaign Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

1000+

QueueMetrics

Live Online

Webinars

Documentation

US Dollar

RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more.


Interactive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes.


Other features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps.


Pricing is per user per month. Support is offered via email and over the phone.



Real-Time Analytics

Call Transfer

Online Voice Transmission

Meeting Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Real-Time Monitoring

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Auto-Dialer

Communication Management

Call Center Management

Call Disposition

VoIP

Call List Management

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Mobile Access

Real-Time Data

Voicemail Transcription

Call Scripting

Call Reporting

Multi-Channel Communication

Role-Based Permissions

Unified Communications

Call Conferencing

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Fax Management

Telemarketing Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Real-Time Reporting

Conferencing

Open Database Design

Contact Database

Monitoring

Remote Access/Control

Video Conferencing

Call Tracking

Third-Party Integrations

Live Chat

Callback Scheduling

SIP Trunking

Automated Attendant

For Small Businesses

On-Demand Recording

Archiving & Retention

For Cloud Phone Systems

Multi-User Collaboration

RingByName is offered across four pricing plans, outlined below. 

Essential: $28.95 per user per month
Advanced: $34.95 per user per month
Enterprise: $44.95 per user per month
For Call Center plans, please contact InPhonex.

QueueMetrics vs RingByName

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