BroadVoice Cloud PBX vs MiVoice Business Solution
BroadVoice Cloud PBX has 29 reviews and a rating of 4.55 / 5 stars vs MiVoice Business Solution which has 281 reviews and a rating of 4.17 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use.
- Customer service is great. I always speak with friendly and helpful people every time we need help, especially [SENSITIVE CONTENT HIDDEN] who is always prompt with us.
Cons
- We would not receive a response until 7:30p our time and, despite specific instructions to contact my cell, they would call the office and leave a message.
- I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.
Pros
- The user client is easy to use and looks great. The system has been rock solid and I love the architecture with resiliency and cheap redundancy built in from the ground up.
- Loved the reports it generates, lots of informations and is customizeable to get the info that you are needing.
Cons
- I hate the fact that it goes through the internet, because if your internet goes out, you lose your phone, or if your phones goes out, you lose your other programs.
- I have tried to chat several times and either the agents don't know how to solve the problem or I keep getting kicked off the chat.
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