Cons: Had difficulty setting up with till & receipt printer, need it to countdown class credits and PT sessions bought in blocks,  have had false notifications about membership payments.

Systems great however the integration with dfc could be a lot better also think should be a magnetic sign out system for customers.

Good things are on-line bookings, ability to monitor it from anywhere, and the best thing is the link to our Direct Debit company DFC.

Easy to use and set up, can create a report for pretty much any part of the business and a great way to track members and their habits. Happy with the integration with DFC as well.

When looking at all members this defaults to 25 per page and resets to this every time the page refreshes, not the end of the world, but a little annoying.

Our experience with Club Manager has been great, rep has been with us every step of the way and shown us how to implement our membership base into the program and utilize its features.

It is by far the best system that I have ever used and I have been a gym owner for almost 7 years. Keep up the great work guys.

In case this is unclear, I really would not change anything.

Nothing stands out as a problem at the moment. But it can take a while to really see with these kinds of things.

Customer service very good, always there to help. They don't mind how many times I ring or email to query.

In addition, he has helped us with marketing ideas and been very responsive to queries. We always get fast response to any questions we have and rep's guidance promotional wise has been fantastic.

I joined Club Manager for ease and a competitive rate. I enjoy the product and it's easy to use for my trainers to input information.

Some statistics conflict with one another so may not update as quickly as some others.

We have had a very good experience with Clubmanager they are helpful and the software does what it says on the tin.

Great Software, Wayne and the team are fantastic. Always updating with new ideas to suit customers needs.

It has great user interface and a well structured database. It has provided my customers with a good plan cost.

Nice and easy to use and a great back up team behind the scences if you need any help.

Very helpful getting it set up, and all working. We're just gradually moving over to it.

All of our employees have marveled at the ease of use of the system. It's accounting features are a huge help to our accounting department and provide clarity and accountability for each transaction.

Very happy to have chosen Club Manager - great experience from the start.

Pleasant and intuitive graphical interface. Each members photo appears when they scan in which makes it great to remember new members names.

Cost is very low compared to others. Setup is very intuitive and the initial support was very good for setup.

It's clarity and ease of use has not only improved the service to our members but has also helped us keep track of payments and thus improved our revenue.

Great to be able to easily communicate with support staff if needed. Love the simplicity of the product - easy to pass on information/educate new staff.

Linked with DFC our membership details are taken care of so we can get on with the good stuff, helping people with their health and fitness goals.

Its software Club Manager  is often slow on many occasions. Development errors are observed from time to time.

We still don't feel confident refunding clients as not sure how this affects credits. I am disappointed the staff list doesn't let you store phone numbers or emails, this seems pointless.

The customer service is great, they always get back with queries quckly and resolve issues promptly. The overview graphs help me get a snap shot of my gym and how it is developing.

Would absolutely recommend ClubManager to everyone I talk to in the industry.

Easy to navigate the screens and run reports. Customer service is superb - fast to respond, helpful and able to easily correct my errors.

The automatic reconciliation with my direct debit collections agent is superb and saves me lots of time. The updates keep improving, and I can't recommend it enough.

When someone sets up 2 memberships one for themselves and maybe another for child the first account disappears. Joint membership not connected to each other.

There are no intuitive processes and many things have to be manually done. For example, if you add a family member to an existing account, you have to manually add the billing.

Cons: Sometimes Query Reports are limited to what we can or need to do.

Above all, someone is always available to help. I truly appreciate what they do and what they provide for our organization.

Great product, great solutions and a responsive team. I would urge anyone looking to consolidate their business strategy to try CSI as their platform.

You enter the dates of the leave, but the system does not delete the dues for those months. Prospecting using the Prospect option is very poor.

The only con I have is our initial training on site was inferior. The tech was more concerned with being on his computer and revamping our chart of accounts then teaching us how to use the software.

Customer support and managers are easy to work with.

Im not sure if this problem occurs because we use it on two different computers but sometimes opening a POS window is difficult.

I like that for the most part it is user friendly. Easy to learn, has lots of options.

The sales and customer service staff are excellent people. And its the only reason why we are still hanging in there.

Dana has been great - she is our third relationship manager and by far the best ever.

The software generates great reports from finance, to visits, to demographics in a very timely manner.

I liked the accounting side of the software as well as the reports that it offered. The accounting reports and overall reporting is great and provides a lot of detail for your company.

Service techs are rude and not very helpful. Over bloated software for most facilities.

US Dollar

ClubManager is a cloud-based membership management solution designed for small and midsize training centers. It offers attendance management, class management, event management, scheduling and online registration within a suite.


ClubManager features membership management that enables users to manage communications throughout the member lifecycle. Members can book their classes using smartphones or front-of-house kiosk. The solution allows users to customize the solution as per their club brand and logo. Users can monitor attendance, retain members and calculate peak hour usage.


ClubManager features attendance reporting, which enables users to track member activity. The booking module allows members to book their sessions online using the mobile application.


ClubManager offers online support to its customers during business hours and free training using webinars and live demos for a year. With the help of open APIs, users can use the solution with other business systems such as accounting and customer relationship management. Pricing is per month.



LongDescription

Online Registration

Attendance Tracking

Member Database

Membership Management

Class Management

Billing & Invoicing

For Martial Arts

Member Communication

For Yoga/Pilates Studios

For Dance Studios

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ClubManager by Club Manager

In Person

Live Online

Webinars

Daxko Spectrum Health Club Management Software is a cloud-based health and fitness club management solution. It caters to recreation centers, hotels and fitness resorts, wellness centers and camping facilities. Primary features include accounting, management, reporting, scheduling, facilities management and online services.


It offers inventory management, point of sale (POS), billing and accounts receivables, gift card management, contract management, customer relationship management (CRM), event management, locker management, automated scheduling and reporting. The solution also integrates with third-party applications such as MICROS for offering gift cards to clients.


It offers a mobile app that allow customers to manage their accounts, view and schedule appointments, check-ins and view check-in history. Support is offered via email and over the phone.



ClubManager by Club Manager vs CSI Spectrum

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