It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.

We like that it is easy to use. It is rather simple and not overly complicated.

Great Product with easy to use interface. Easy customize your experience.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations.

Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic.

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes.

Automation features - auto ticket creation, time spent, canned actions, etc. Great integration options with other software.

Happy Fox gives the opportunity to use a desktop solution for tiny companies like mine. The service is excellent, fast and competent and very friendly.

Great helpdesk product with integrated knowledgebase.

It was easy to set up and i left a message. From the format, i liked the way it looked, thought it would be an easy experience, but it wasn't.

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.

Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions.

I can not think of one thing I disliked about the software.

Overall this has been a very useful tool for internal maintenance requests.

Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

Outstanding Help desk software at an attractive price.

We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic.

First ,I have to commend the Happyfox team for running a good and effective support department.

Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks. Customization is very painful, not intuitive, complex, little bugs in several functions.

I have had a great experience with HappyFox team members since I started the free trial.

HappyFox offers a great service for its price.

HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks.

It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer.

Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.

Sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue.

The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

US Dollar

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.


HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.


HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.


HappyFox is available on a monthly subscription basis that includes support via email and phone.



LongDescription

Support Ticket Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Sentiment Analysis

Project Management

Rules-Based Workflow

Categorization/Grouping

Communication Management

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Customer Complaint Tracking

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Project Time Tracking

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Scheduling

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Email Management

Ticket Management

Recurring Issues

Alerts/Notifications

Knowledge Base Management

Decision Support

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Remote Access/Control

Feedback Management

Negative Feedback Management

Customer History

Tagging

Issue Auditing

Third-Party Integrations

Online Forums

Task Management

Live Chat

Sales Pipeline Management

Lead Management

For Insurance Industry

Mac OS

Web browser (OS agnostic)

Windows 2000

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HappyFox Help Desk

In Person

Live Online

Webinars

Documentation

Videos

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

Real-Time Analytics

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Personalization

Social Marketing

Site Intercept Survey

Multi-Channel Management

Skip Logic

Lead Capture

Mass Texting

URL Customization

Shared Inboxes

Data Synchronization

Subscription Management

Drip Campaigns

Real-Time Monitoring

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Multi-Campaign

Recommendations

Audience Targeting

Automated Publishing

Geolocation

Template Management

ROI Tracking

Data Import/Export

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Customer Activity Tracking

Subscriber Management

Email Distribution

Form Builder

Preview Functionality

Email Marketing

Mobile Access

List Management

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

HappyFox Help Desk vs Mailchimp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons