# HappyFox Help Desk Software Reviews, Demo & Pricing - 2026 > Review of HappyFox Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/happyfox-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / HappyFox Help Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/happyfox-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/happyfox-profile/alternatives/) # HappyFox Help Desk 2026: Benefits, Features & Pricing Wondering if HappyFox Help Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HappyFox Help Desk 4.6 [(92)](https://www.softwareadvice.com/crm/happyfox-profile/reviews/) Pricing Starting at $24.00 per month ### About HappyFox Help Desk HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place. HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. HappyFox is available on a monthly subscription basis that includes support via email and phone. Wondering if HappyFox Help Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## HappyFox Help Desk User Interface ## Popular HappyFox Help Desk Alternatives Main Product HappyFox Help Desk 4.6 [(92)](https://www.softwareadvice.com/crm/happyfox-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.54Value for money - 4.60Customer support - 4.37Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5270)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3690)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## HappyFox Help Desk Pricing and Plans Starting price: $24.00 per month Free Trial Free Version Basic $24.00 per user, per month Plan includes: - Audit Logs - Basic Reporting - Bulk Editing - Custom Domain Mapping - Dashboard - Data Encryption - Import/Export - Knowledge Base - Notifications - Omnichannel Ticket Creation Read More Team $49.00 per user, per month Plan includes: - Audit Logs - Basic Reporting - Bulk Editing - Custom Domain Mapping - Custom Ticket Queues - Dashboard - Data Encryption - Import/Export - Knowledge Base - Multi-Brand Read More Pro $99.00 per user, per month Plan includes: - Advanced Reporting - Audit Logs - Basic Reporting - Bulk Editing - Contact Grouping - Custom Domain Mapping - Custom Fields - Custom Ticket Queues - Dashboard - Data Encryption Read More Enterprise Pro Pricing available upon request Plan includes: - Advanced Audit Logs - Advanced Reporting - Agent Scripting - Basic Reporting - Bulk Editing - Contact Grouping - Custom Domain Mapping - Custom Fields - Custom Ticket Queues - Dashboard Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HappyFox Help Desk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of HappyFox Help Desk Alerts/Notifications Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Audit Trail Automated Responses Autoresponders Availability Management Call Center Management Canned Responses Capacity Management Case Management Catalog Management Change Management Chatbot Commenting/Notes Communication Management Configurable Workflow Configuration Management Contact Database Contact Management Content Library Content Management Contract/License Management Conversation Intelligence Customer Complaint Tracking Customer Database Customer Portal Customer Service Analytics Customizable Branding Customizable Fields Customizable Forms Customizable Templates Dashboard Creation Data Import/Export Decision Support Document Management Document Storage Email Alerts Email Management Email Templates Feedback Management File Sharing For Insurance Industry Forms Management Full Text Search Geotargeting Help Desk Management Inbox Management Incident Management Insurance Management Interaction Tracking Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Key Performance Indicators Knowledge Base Management Knowledge Management Lead Capture Lead Management Live Chat Marketing Automation @mentions Mobile Access Mobile Alerts Mobile App Mobile Interface Monitoring Multi-Channel Management Multi-Language Multiple Data Sources Online Forums Personalization Pre-built Templates Prioritization Problem Management Progress Tracking Project Management Project Time Tracking Quality Assurance Queue Management Ratings/Reviews Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recurring Issues Release Management Remote Access/Control Remote Access & Monitoring Remote Support Reporting & Statistics Rich Text Editor Role-Based Permissions Routing Rules-Based Workflow Sales Activity Management Sales Pipeline Management Sales Reports Search Secure Data Storage Service Catalog Service Reporting Single Sign On Social Media Monitoring SSL Security Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Automation Task Management Task Progress Tracking Task Scheduling Template Management Templates Text Editing Third-Party Integrations Ticket Management Time Zone Tracking Transcripts/Chat History Transfers/Routing User Management Video Chat Web Notifications Website Integration Widgets WYSIWYG Editor ## HappyFox Help Desk Integrations Insightly Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review Nicereply Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review See all 37 integrations ## HappyFox Help Desk User Reviews Overall Rating 4.6 Ratings Breakdown 5 70% 4 26% 3 1% 2 2% 1 1% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.4 VR Verified Reviewer Law Practice 201-500 employees Used daily for more than 2 years Review source Reviewed July 2019 Strong Ticketing System 4 Previously 5 I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. Ratings Breakdown 5 Ease of use 4 Value for money Previously 5 5 Customer support 4 Functionality Previously 5 Pros: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). Cons: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. Read More VR Verified Reviewer Marketing and Advertising 501-1000 employees Used daily for less than 2 years Review source Reviewed October 2022 HappyFox Help Desk - Best for ticketing system 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. Cons: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. Read More Alex W. Verified reviewer Computer Networking 51-200 employees Used daily for less than 2 years Review source Reviewed December 2018 HappyFox makes us sad... 3 Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. Ratings Breakdown 3 Ease of use Previously 2 2 Value for money 2 Customer support Previously 4 3 Functionality Previously 2 Pros: Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. Cons: Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. Read More DS David S. Verified reviewer Used daily for less than 2 years Review source Reviewed June 2018 Not too complex, not a ton of features, but it does do and accomplish exactly what it says. 4 Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 3 Functionality Pros: HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of. Cons: There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing Read More VR Verified Reviewer Staffing and Recruiting 201-500 employees Used daily for more than 2 years Review source Reviewed February 2019 HappyFox, The Helpdesk for Humans 4 We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, Cons: I've yet to see anything negative about this software. Read More VR Verified Reviewer Hospital & Health Care 11-50 employees Used daily for less than 12 months Review source Reviewed April 2019 Great application! 5 Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease! Cons: Reports can be a bit hard to create but customer service was always there to help. Read More VR Verified Reviewer Used daily for less than 2 years Review source Reviewed May 2018 Helpful application for sales support 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: It has enabled us to have multiple representatives handing the incoming emails for 1 email address. Cons: I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. Read More Michelle C. Verified reviewer Apparel & Fashion 2-10 employees Used weekly for less than 12 months Review source Reviewed November 2018 Great Software 5 I would, and have, recommend this software to anyone looking for a great program for their business. Ratings Breakdown 4 Ease of use 5 Value for money 5 Functionality Pros: It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus. Cons: I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it. Read More Arnaud D. Verified reviewer 51-200 employees Used daily for less than 6 months Review source Reviewed June 2018 The basics of ticketing 4 Very good tracking of my interaction with customers Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too Cons: Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes Read More Prabath U. Verified reviewer Telecommunications 1001-5000 employees Used weekly for less than 12 months Review source Reviewed December 2021 Better approach to handle product issues. 5 Overall good product easy to learn and easy to use. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA. Cons: I like the product and the way it behaves. Read More Showing 1 - 10 of 92 Reviews [See All Reviews](https://www.softwareadvice.com/crm/happyfox-profile/reviews/) ## HappyFox Help Desk Popular Comparisons [Guru vs HappyFox Help Desk](https://www.softwareadvice.com/help-desk/guru-profile/vs/happyfox/)[Connecteam vs HappyFox Help Desk](https://www.softwareadvice.com/hr/connecteam-profile/vs/happyfox/)[Confluence vs HappyFox Help Desk](https://www.softwareadvice.com/project-management/confluence-profile/vs/happyfox/)[Document360 vs HappyFox Help Desk](https://www.softwareadvice.com/crm/document360-profile/vs/happyfox/)[Freshservice vs HappyFox Help Desk](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/happyfox/)[Freshdesk vs HappyFox Help Desk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/happyfox/)[Dynamics 365 vs HappyFox Help Desk](https://www.softwareadvice.com/compare/26972-happyfox/vs/106335-Dynamics-365/)[monday.com vs HappyFox Help Desk](https://www.softwareadvice.com/crm/happyfox-profile/vs/monday-com/)[IT Glue vs HappyFox Help Desk](https://www.softwareadvice.com/crm/happyfox-profile/vs/it-glue/) [Compare All Alternatives](https://www.softwareadvice.com/crm/happyfox-profile/alternatives/) ## Other Top Recommended Help Desk Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **9** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **9** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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