HappyFox Software


 

HappyFox is an innovative Customer Relationship Management system focused on providing help desk and ticketing systems to businesses in a variety of industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. The creators of HappyFox are experienced with the challenges of customer support bottlenecks, and use that experience to create a fast and efficient customer service system.

As a SaaS-based help desk solution, there are no traditional licenses, and no large servers needed to support the system. Because of this deployment method, companies do not need to implement a large IT infrastructure to maintain the software, eliminating the need for a specially-trained (and costly) IT department. HappyFox's has a unique support team that can actually be scaled as needed; a business can request as many support agents as they feel are necessary to solve the problem at hand.

HappyFox updates the system automatically, so that your business is always running the most current and up-to-date version. There is no cost to upgrade HappyFox – it is simply included and implemented instantly.

All tickets can be sorted based on priority, and then organized based on other pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates create an easy way to manage repetitive queries, and these templates can be customized to ensure a warm and relevant response from support team members to each customer. Each ticket also contains a running log of actions taken, so that all team members have instant visibility into past actions taken.

We recommend HappyFox to any growing business seeking an affordable, easy-to-use help desk and ticketing system.

 

HappyFox - HappyFox app
 
  • HappyFox - HappyFox app
    HappyFox app
  • HappyFox - Automation
    Automation
  • HappyFox - Manage tickets
    Manage tickets
  • HappyFox - Reporting
    Reporting
  • HappyFox - Mobile
    Mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

41 Reviews of HappyFox

 

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Software Advice Reviews (5)
More Reviews (36)

Showing 1-5 of 5

David from Allura Priniting, Inc.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Review from David (Allura)

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great tool to keep the status of our print projects updated. easy to use. easy access.

Cons

I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :)

 
 

Richard from TD's
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

DO NOT PURCHASE HAPPYFOX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.

About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.

Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.

As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.


Pros

Great looking product
Good website
Good information

Cons

Bad customer service
Ridiculous email response times
Failure to have a negative feedback process in place
Happyfox treat you like your just another sale
Undervalue you as a customer
Generic responses
Impersonal service (When you actually receive it)
Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Advice to Others

There are plenty of companies offering the same services. I STRONGLY suggest going with a company that values their clients more.

 
 

Maurice from 3eighteen media
Specialty: Media

February 2015

February 2015

Very Happy with HappyFox

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and very versatile in terms of third party integrations.

Likes Least

I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve.

Recommendations

Think about the types of integrations you want for your support system (e.g., social media, etc.) and the amount of support agents you will have.

 
 

Noah from Cape Cod Computer Specialists
Specialty: Software / IT

February 2015

February 2015

Simple yet powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication.

Likes Least

If you require advanced time tracking, project management, or RMM integration this product may not be for you.

Recommendations

I recommend looking into the 3rd-party integrations to add to the core value of this product if you find a missing piece.

 
 

Lee from Doherty Enterprises
Specialty: Food / Beverage

February 2015

February 2015

A Simple but elegant HelpDesk Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.

Likes Least

Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.

Recommendations

Make sure it suits how you use a helpdesk. When I arrived at my company, there was no help desk software. Everyone was used to responding to emails to solve problems. It was very unorganized. However, I took this into consideration when I was searching for a help desk software. Happy Fox let all of our users respond to and even close tickets right from their email. This eliminated the need to us the application in order to be effective. Overall adoption has been very high. Additionally, our end users are much more satisfied with response times and quality of help.

 
 
 
Showing 1-20 of 36

Alex from Collabsion, Inc.

September 2017

September 2017

Overall good product but with hidden gotchas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a place to store tickets. That is it. We are not seeing the full benefits of a good ticketing system because it lacks so many simple features.

Pros

Nothing in particular jumps out at us. It is no different than most other products in the same category. It has the same basic features as the big names.

Cons

Does not support daylight savings time. In order for your time/date stamps to look right when viewing tickets, every user has to adjust their personal time zone. Since we are Eastern, that meant we had to select Atlantic during DST. Then when it switches back, we need to remember to go in and change it back to EST. No plans from them to address this bug.

We disposed of several older SLAs (no tickets ever tripped them). They still show up in the report when you export the SLA data. They show as inactive but why? They were removed and there is no data associated with them.

Staff Name tag. This one is rich... on a Notification to the caller (New or Reply), it inserts the name of the agent making the update or writing the ticket. On a notification to staff (New or Reply), it shows the name of the person the notice went to. Why on earth would I need to see my name when it comes to me? It doesn't work in Smart Rules either. It only adds a name when you "Assign" the ticket to someone and it is the assigned to, not the agent writing the update.

Support has been great, but the product has so many holes in it, we really can't use it right. We have been using it for 8 months and we are not seeing any cost benefit because we have to spend so much time working around bugs, beating reports into submission, or reviewing tickets to check field values since you can't limit who can enter some data.

Source: Capterra
 

Ericca from We Insurance Group

May 2017

May 2017

HappyFox is an easy to use software and allows you to customize everything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customization is by far the best part about the software. You can create smart rules to automate your service tasks to save you time. There are so many options to change tickets to allow extra information to be included. Their service team is good and always has the answers to our questions.

Source: Capterra
 

Debbie from FoldiMate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Saves us hours every day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As with most support requests they tend to be repetitive. HappyFox enabled us to create canned responses which saves so much time. Also their knowledge base software enables the customer to find answers to common questions without having to contact us directly.

Pros

Quick and simple setup. Love the cannned responses. Great knowledge base feature

Cons

Can't think of any

Source: Capterra
 

Daniel from Entrupy Inc.

December 2016

December 2016

More Like SadFox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall.

Pros

Support for team emails.

Cons

Emails didn't seem to always send and receive correctly.

Source: Capterra
 

Peter from Upstate Interactive

November 2016

November 2016

We really loved HappyFox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used only a basic account for HappyFox, but couldn't speak more highly of it's features. We mainly used the knowledge-base to explain to customers how to work with the product we were building.

Source: Capterra
 

Dale from Marriott International
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

Good Tool to Work on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HappyFox is a cloud-based help desk and customer support application. We have been using HappyFox since 2 years now and we are very pleased with it. It save us so much time in the sense that most customers ask the same questions over and over again. Its ticket support system really helps in solving customers’ issues very quickly. It also has a built-in knowledge base, end-user support portal, and community forum. Overall this is a very good tool to have and can be recommended also.

Pros

It has a intuitive interface that helps users concentrate on incoming requests.
It is highly customizable with robust automation.
It provides a multi-channel ticketing system.
It automates tickets for speedy processing
It has a Knowledge base for future references (FAQ)
It also helps in Report generation of historical ticketing data

Cons

I wish that more users were available at the lower level plans.
The program also has needs time to learn and thus it has a steep learning curve.

Source: GetApp
 

Loris

November 2016

November 2016

Definitely the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

Pros

Intuitive interface that helps focus on incoming requests
Highly customizable

Cons

It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

Source: GetApp
 

Julian from Ashridge Trees Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Outstanding Help desk software at an attractive price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work.

HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow.

All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

Pros

Easy to use, economic, full featured, integrates with Magento

Cons

Nothing

Source: Capterra
 

Nitin from Afya Arabia

October 2016

October 2016

Afya Arabia Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support and responsiveness is top notch. Software can improve on usability aspects like a new gen software

Source: Capterra
 

Vinay from Sports365

October 2016

October 2016

Great Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great service and great team..... & Good tool to use....
Thanks for your support and keep up the great work....

Source: Capterra
 

Ahmed from NA
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Awesome ticketing management system software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Pros

the ease of use
cost efficient
great features
flexibility for development new features
great support
outstanding up time

Cons

NA

Advice to Others

NA

Source: Capterra
 

Michael from Drycore Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was searching for a system to help us tie up lots of loose ends, our manual system was letting us down, I give happy fox a trial and found it to be very straight forward and easy to use, before we switched over we had over a hundred help desk issues, which only took a few weeks to handle the back log and manage our daily flow of help desk requests, to put it simply it's been the best software I have come across, it ticks all the boxes for us every day.

Pros

Easy to use for novice.

Cons

Nothing

Advice to Others

It's great !

Source: Capterra
 

Saravanan from Vanan Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great service and great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using happyfox past 2 years. We love the product and the customer service is absolutely fantastic!!!

Pros

User friendly
Highly customizable
Great customer support

Source: Capterra
 

sreekanth from Rheinbrücke IT Consulting

October 2016

October 2016

Great Product, Great connect and overall very smooth experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great Product, Great connect and overall very smooth experience right from initial discussion till closure of deal. very trivial implementation duration, overall usability is very good.

Source: Capterra
 

Courtney from LandQwest Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

LandQwest Loves Happy Fox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Happy Fox has brought tremendous organization, visibility and collaboration to our organization. The marketing department has increased efficiency and communication with their clients, and priorities are consistently maintained. We even have a way to avoid delayed productivity as a result of any turnover, and love the reporting functions!

Source: Capterra
 

Simon from Tivarri

October 2016

October 2016

Great helpdesk product with integrated knowledgebase

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The fact that HappyFox includes a comprehensive knowledgebase that can be made available to customers sets it apart from the majority of other helpdesk systems.

Source: Capterra
 

Antoni from Enomina

October 2016

October 2016

Customer support

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We are happy with happyfox. It is a good tool to give relayble support to our customers. Hope to receive soon new functions.

Source: Capterra
 

Amenda from Brumano
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Helpful software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great.

Pros

This is very easy and simple to use
set up automated responses is quite easy

Cons

Honestly none I can think of.

Advice to Others

umm no, but will recommend it, since it have improved my work, it will improve yours too.

Source: Capterra
 

Florian from TEDxVienna

September 2016

September 2016

Managing Support E-Mails for big events

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using the Happyfox Helpdesk for almost a year now and are very satisfied with it.
It is really easy to use and we had set it up within a few hours. It is very customizable and has an awesome support team for all the questions we had.

Source: Capterra
 


August 2015

August 2015

Great software

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers.

Source: GetApp