There is very little to say from a negative perspective as any issues get rectified very quickly by the team at D3S.

Almost everything you need to your  job is possible to be stored and/ or be found here. I appreciate that this software is a big support of my time saving and efficiency.

One of the standout qualities of Inception CRM that I deeply appreciate is its intuitiveness and ease of use, which is crucial for our fast-paced work environment.

The team was incredibly supportive and proactive in ensuring that the CRM integrated smoothly with our existing data and systems.

Plenty of drop down menus, easy to progress from page to page, fairly quick call recording.

Provides a very good overview of sales force activities, clear results and segmentation.

Excellent - Easy to use and excellent support if any issues arise.

Their commitment to customer service truly enhances the overall value of Inception CRM for our company.

We used it in company 14 years without any problems.

Lastly, the implementation process of Inception CRM was seamless, thanks to their proficient IT and support team.

Ease of use,  useful reports, quick reports of sales and plan fulfilment overview, necessary information about institutions.

Customer search and filter options poor; how to add new customers.

The system is clear and allows you to work with customers, sales data. Export options and sales analysis are important.

The platform is designed with a clear, user-friendly interface, making it accessible for all members of our team regardless of their tech proficiency.

This software is very user friendly and the support we receive is outstanding.

User friendly, intuitive, very nice graphic, good vendor support.

What really has stood out for me, my team being so happy with the of the program.

These insights are invaluable as they inform our strategic decisions and highlight areas where we can improve processes or capitalize on strengths.

I like this system, it is very clearly and easy. It is can help me with my daily work  for plane  and result sales.

As a Sales Manager OTC is important for me to have fresh sales data as well as history of each client and their development. Transfer shop in the field is also good toolls for doing orders.

Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.

Easily reviewing pricing and profitability. Clear view of open/closed opportunities.

Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean.

This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer.

Very intuitive - love the workspace where I can easily look up accounts and see everything I need, set up filters, set up appearance and display the columns most relevant to my work.

Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users.

The best feature that we used was being able to send prospects presentation slides straight from the crm. This allowed us to track when they opened it and how much times spent on each slide.

Oracle is a standard in business software and provides generally user friendly formats and interfaces.

Great software, very efficient and have a very intricate UI.

That it so easy to use and the functions and updates are awesome.

Is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets).

It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.

It is difficult because there are so many different things to do with the tools.

These tools are highly effective for managing leads, opportunities, and customer interactions, streamlining sales processes and improving efficiency.

It's no secret that Oracle has been the major player in the software space for decades at this point. Probably older than me haha.

Oracle CRM is a game-changer for the business. We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.

Mobile App is very cool too - however with limited traveling due to COVID, most team members haven't leveraged the app's capabilities.

Great system to help organize your footprint with clients. Helps to keep everyone organized and on the same page.

I love the ability to find notes from any point in time.

The user interface was not very easy to understand at first. There should be no reason to enter things multiple times.

We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.

That the crash reports are not followed up with the team members who are reporting this.

Euro

Inception CRM is a customer relationship management solution for pharmaceutical and life science companies that supports the planning, reporting and analytic needs of the field and remote sales representatives and their managers.  

It is optimally designed for pharmaceutical companies who need to coordinate the work of multiple business units and territory sales teams. It supports the work of primary and specialty care (Rx) sales representatives as well as OTC pharmacy sales teams, and Key Account Managers. 

The system’s granular configuration options enable companies to support the unique business processes of each business unit and sales team while unifying data management and reporting across the entire sales organization.

Application features and data visibility can be managed according to a user’s needs and role permissions. This means that users won’t see features that aren’t relevant to their business processes, and data (both customer and team activity data) can be displayed or hidden based on what they need to see.

The basic features available to all users, regardless of their business roles, include the ability to find customers and view their details, add new customers and update customer information, schedule and report activities and calls and personalize the application interface and manage their own access, among other settings.

Additional modules and features are enabled and configured according to the needs of individual sales teams and their users. These include modules for cycle activity planning; pharmacy order management; sample and inventory management; expense reporting; contracts and customer consent management; accessing approved media and closed-loop marketing presentations; hosting remote meetings and presentations; tracking performance and sales progress via dashboards and reports.

Inception CRM is provided as a hosted service (SaaS) and delivered via native client applications installed on Apple, Android and Windows devices. Users can access their accounts on multiple devices, and most usually do. 

Sales reps typically use both tablets and smartphones, while sales managers and key account managers access the system on their Windows laptops, where they can more comfortably perform their work, using their phones only in the field. The Windows app works offline and is ideally suited to power users who need to do deep data analysis. It is fully integrated with MS Office, allowing users to export data (according to permissions).

While each native app contains its own reports, a separate browser-based platform is available for online dashboards and reports, which can be exported to MS Excel and other MS Office formats. Inception CRM also has an integrated web browser-based eLearning platform that can be used for product and sales training as well as pharmacovigilance training.

Inception CRM is vendor-supported solution. This means that each customer has their own dedicated account manager who supports them with training, user onboarding, and system administration. Account support is provided within the context of a monthly service pool, which is fixed according to the terms of the service agreement, and can also include custom report creation as well as remote IT support.

Client CRM administrators can also manage the system independently (after training) to fulfill key support objectives without depending on vendor assistance. 

System administrators can configure a wide range of system parameters, including data loading and data management; user account set up and configuration; customer data attributes; configuration of activity types and workflows, and call reports; media file publishing and distribution; management of pharmacy order templates and workflows; rules for samples distribution; and configuration of cost centers, expense types, and expense reporting templates, among many other settings.

LongDescription

Forecasting

Customizable Reports

Document Storage

Activity Tracking

Sales Pipeline Management

Calendar/Reminder System

Projections

Pipeline Management

Customer Database

Calendar Management

Customizable Fields

Activity Management

Sales Trend Analysis

Data Import/Export

Contact Management

Opportunity Management

Lead Management

Mobile Access

Sales Reports

Territory Management

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Segmentation

Reminders

Customizable Templates

Calendar Sync

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Drag & Drop

Third-Party Integrations

Task Management

Campaign Management

Sales Forecasting

Email Templates

Email Management

A one-time implementation fee covers all required customization, data loading, application configuration and settings, and end-user training. The monthly service fees cover user licenses and suppport services from D3S.

Pricing is typically per user, with rates adjusted according to the number of features a company uses. Flat rate payment options are also possible, according to customer needs.

D3S offers different billing options and lets companies choose the payment structure that works best for them. Invoices can be issued monthly, quarterly or annually, with payment periods adjusted according to their rules. 

Please contact D3S for additional pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Inception CRM

In Person

Live Online

Documentation

Videos

US Dollar

Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. The suite includes customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance. It helps streamline business processes and allows key divisions to draw references from the same source of data.


Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.


Oracle CRM On Demand also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.


Support is available through an online knowledge base and via phone.



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