Oracle CRM On Demand

RATING:

4.4

(31)

About Oracle CRM On Demand

Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. The suite includes customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance. It helps streamline business processes and allows key divisions to draw references from the same source of data. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service. ...

Awards and Recognition

FrontRunner 2019
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Oracle CRM On Demand Pricing

Contact Oracle for detailed pricing information.

Free trial: 

Not Available

Free version: 

Not Available

Embedded Real-Time and Historical Analytics
Slide 1 of 6

Oracle CRM On Demand Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Oracle CRM On Demand

1 - 5 of 29 Reviews

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Oracle CRM on Demand Has Everything At Hand!

Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.

PROS

This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users!

CONS

I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process.

Reason for choosing Oracle CRM On Demand

We had other Oracle Products, so it made since for our CRM to be in the same family, and we're glad we made this decision! :)

Meet

Computer & Network Security, 1,001-5,000 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

One stop solution for sales tracking: Oracle Crm

PROS

One standout aspect of Oracle CRM On Demand is its comprehensive set of customer relationship management (CRM) features. These tools are highly effective for managing leads, opportunities, and customer interactions, streamlining sales processes and improving efficiency

CONS

One aspect that could be improved in Oracle CRM On Demand is its user interface, which some users find to be outdated.

Reasons for switching to Oracle CRM On Demand

The services are far better compared to hubspot

Kishan

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Oracle CRM On Demand

PROS

An insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

CONS

Design of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.

Anonymous

1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The perfect CRM for my e-commerce business

PROS

It integrates perfectly with my HTML based site. It helps me with the lead generation, the lead management, the newsletters(avoids many headaches of third-party apps). It was a game-changer for my business.

CONS

Costs. It is costly, I have to admit, we all have to. Oracle has important costs and I can afford it now that I have a huge traffic. Couldn't use it in my early months. You have to drift on something else.

Tim

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Get all the info you need right at your fingertips

PROS

This program is great at keeping all of the information you need for different clients, projects, etc... all in one easy to use platform. This program has saved us quite a bit of time and man-hours with keeping things organized. The program is easy enough to use and train new users. Especially if you are familiar with their other line of products.

CONS

The user interface could use some updating and seems like it's stuck in the past. There are times when things are way more complex with their workflows than they need to be. Overall not horrible, but just so people are aware there are some tweaks that could be made to freshen this up a bit and simplify.