Oracle CRM On Demand Software


57 reviews(4.0/5)
57 reviews(4.0/5)

Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. The suite includes customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance. It helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle CRM On Demand also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic)

57 Reviews of Oracle CRM On Demand

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  • Meghan from Northwest Project

    Specialty: Non-Profit

    Number of employees: 11-50 employees

    September 2018

    Oracle CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Great system to help organize your footprint with clients. Helps to keep everyone organized and on the same page.

    Cons

    Definitely not the best choice for any non-profit organization. We needed something more tailored to our needs while being more affordable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joely from Convergys

    June 2018

    Used this tool to manage customer's profiles/info in several projects I managed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.
    Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.

    Cons

    The importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Felix from Corporación Estelio

    Specialty: Education

    Number of employees: 11-50 employees

    May 2018

    The definitive solution to solve many business problems, is able to provide a broad vision of the business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

    Cons

    Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    April 2018

    I used to sell this product and use it for my client database

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was my customer database/customer relation management system

    Pros

    The tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.

    Cons

    Everything was so slow and I needed it to be more of an automated process rather than typing out every little thing that I did. I didn't have time to log every single interaction with my client.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Neha from Deloitte India (Offices of the US)

    Number of employees: 10,000+ employees

    April 2018

    Trustworthy & flexible but not ease to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reports are accurate and can be downloaded with an excellent speed. It hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.

    Cons

    Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Shantanu from Damco Group

    Specialty: Software / IT

    Number of employees: 201-500 employees

    April 2018

    Great Efficient and Functional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Oracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.

    Cons

    I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • BC from Fitness Center

    April 2018

    I do not use this system often but it is a great system to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    One of the things I enjoy most about this software is that once you understand what it is that you are looking for it is extremely easy to navigate.

    Cons

    You always want to go into the system with a business question in mind. If not it can seem a little difficult to work at first.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tim from Conversion Logix

    April 2018

    A great CRM solution for a good price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

    Cons

    We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    Useful tool for managing customer content

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Compared to any other product in the market this product is much more stable and scale-able and sustainable over other product. Architecturally this product is much more robust than any other product

    Cons

    I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Inés from Millicom (Tigo)

    April 2018

    Incredible service offered by Oracle Sales Cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Incredible service offered by Oracle Sales Cloud and the quality of their work are both indisputable, it focuses a lot on the well-being of its client and in doing everything necessary to meet their needs, no doubt its versatility makes it able to please any of its customers in an easy and practical way, one of the best in the field of customer relationship management.

    Cons

    I'm really leaving without any complaints, only good comments and good reviews about it is all that this company left me. 100% recommended.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Great for improving sales!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like how this is very fast to learn and to use it at the full potential. As usual with Oracle products its reliable and useful.

    Cons

    The frequent updates can be quite annoying. Sometimes the application doesnt scale right on my different machines.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shivendra from Samocha

    April 2018

    A great CRM tool to increase sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great tool for improving your sales efficiency by doing better connect with customers. Recommended tool :)

    Cons

    There is nothing right now which we do not like about this product. It is so easy and convenient to use .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rafi from Choose portal Pvt Ltd

    April 2018

    Moving this data to a cloud was a great move

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Oracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.

    Cons

    In my case I'm comfortable and I feel It is a great tool for enterprises. Just the interface should be more apical to the users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Natasha from The Branding Coach

    April 2018

    Very helpful for tracking sales opportunities

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is great for tracking sales opportunities, and was surprisingly easy to navigate. I was able to quickly make edits which saved me a lot of time.

    Cons

    The required fields feature could be improved. A lot of the data I input was missing info that I realized that I later needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thalia from EL TIEMPO Casa Editorial

    Number of employees: 1,001-5,000 employees

    April 2018

    I'm very happy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I'm very happy to have done my job with Oracle Sales Cloud, this company is fully committed to please its customers and showed it at all times, I doubt there is a better company in the field of customer relationship management.

    Cons

    I really do not have any complaints about them, nor about their services, without a doubt I would love to work with them again, I am happy with the results. I recommend it fully.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Oracle CRM is the best software, but concerning the cost and function.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Oracle CRM can save your times to collect all data from your customers and recruit them back to your business. The best software among 7 of 10.

    Cons

    The cost is highest them salesforce
    Oracle CRM is confusing and needing more developments for a user such like my self.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gediminas from Great Lakes Data Systems (GLDS)

    Number of employees: 11-50 employees

    April 2018

    Great Success

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Have easy to use and good feel navigation. Simplicity with configuration. Every peace is polished by Oracle Team by best practices which gathered from their customers.

    Cons

    Getting support when we need it. Sometime it could be challenging. Also there is no direct integration with other Oracle Systems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kishan from CIS

    Specialty: Software / IT

    Number of employees: 201-500 employees

    April 2018

    Oracle CRM On Demand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    An insight of the customer habits.
    Reliable system backed up by Oracle.
    Great way to find answers quickly (time is money).
    It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
    Oracle is a standard in business software and provides generally user friendly formats and interfaces.
    Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
    Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

    Cons

    Design of some elements could be improved (drop down menus, icons...)
    It would be nice to be able to filter by part number instead of just by account or opportunity.
    Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
    more integration between the CRMOD and our other reports/tools.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jeremy from CS LLC

    April 2018

    Easy to use while still being comprehensive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easily discover and work on sales opportunities with your team, efficiently and in a dashboard that's easy to get used to

    Cons

    Some pages seem to still be in development and sometimes provide an error, but usually the app sorts itself out

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tony from Bond Asian Ventures Limited

    April 2018

    We found the Oracle Sales Cloud service offering not 'fit for our purposes'

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    We trialled Oracle Sales Cloud in one of our subsidiaries for 90 days. We had difficulties in getting the service offering to interact properly with our workflows.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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