Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. The suite includes customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance. It helps streamline business processes and allows key divisions to draw references from the same source of data.

Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service.

Oracle CRM On Demand also consists of applications for managing operations related to services, finance, human capital, project portfolio and supply chain.

Support is available through an online knowledge base and via phone.

Embedded Real-Time and Historical Analytics
Embedded Real-Time and Historical Analytics

Embedded Real-Time and Historical Analytics

Integration with Outlook, Palm OS, IBM Lotus Notes

Integration with Outlook, Palm OS, IBM Lotus Notes

Sales Intelligence Integrated With Google Maps, LinkedIn

Sales Intelligence Integrated With Google Maps, LinkedIn

Send Highly Personalized Email Campaigns

Send Highly Personalized Email Campaigns

Spot Pipeline Problems Early

Spot Pipeline Problems Early

Superior Customer Service With Integrated Contact Center

Superior Customer Service With Integrated Contact Center

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic)



60 Reviews of Oracle CRM On Demand

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 60 reviews

Start your review of Oracle CRM On Demand

Write a review

Mark from Red Chili Web Design

Industry:  Software / IT

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Best CRM On Demand We Found!

Pros

Oracle CRM On Demand is the best we tried! It's been a continuous process to find a CRM that fits our needs as a growing organization. Oracle CRM provided so many solutions with their platform that we've found a winner!

Cons

The integration to load our previous CRM's information in took a bit of time to transition in. Once this was done everything was smooth, this was the most time consuming part of the start up process.

Review Source

Joselyn from IUPUI

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2018

ORACLE

Pros

I have not had any issues using this software so far.

Cons

It is a little plain and can be more aesthetically appealing.

Review Source: Capterra

Meghan from Northwest Project

Industry:  Non-Profit

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Oracle CRM

Pros

Great system to help organize your footprint with clients. Helps to keep everyone organized and on the same page.

Cons

Definitely not the best choice for any non-profit organization. We needed something more tailored to our needs while being more affordable.

Review Source

Joely from Convergys

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Used this tool to manage customer's profiles/info in several projects I managed.

Pros

You could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.
Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.

Cons

The importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.

Review Source: Capterra

Felix from Corporación Estelio

Industry:  Education

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The definitive solution to solve many business problems, is able to provide a broad vision of the business

Pros

Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Cons

Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I used to sell this product and use it for my client database

It was my customer database/customer relation management system

Pros

The tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.

Cons

Everything was so slow and I needed it to be more of an automated process rather than typing out every little thing that I did. I didn't have time to log every single interaction with my client.

Review Source: Capterra

Neha from Deloitte India (Offices of the US)

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Trustworthy & flexible but not ease to use

Pros

The reports are accurate and can be downloaded with an excellent speed. It hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.

Cons

Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones.

Review Source: GetApp

Shantanu from Damco Group

Industry:  Software / IT

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great Efficient and Functional

Pros

Oracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.

Cons

I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

Review Source

BC from Fitness Center

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I do not use this system often but it is a great system to use.

Pros

One of the things I enjoy most about this software is that once you understand what it is that you are looking for it is extremely easy to navigate.

Cons

You always want to go into the system with a business question in mind. If not it can seem a little difficult to work at first.

Review Source: Capterra

Tim from Conversion Logix

Ease-of-use

Value for money

Customer support

Functionality

April 2018

A great CRM solution for a good price

Pros

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Cons

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Useful tool for managing customer content

Pros

Compared to any other product in the market this product is much more stable and scale-able and sustainable over other product. Architecturally this product is much more robust than any other product

Cons

I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

Review Source: Capterra

Inés from Millicom (Tigo)

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Incredible service offered by Oracle Sales Cloud

Pros

Incredible service offered by Oracle Sales Cloud and the quality of their work are both indisputable, it focuses a lot on the well-being of its client and in doing everything necessary to meet their needs, no doubt its versatility makes it able to please any of its customers in an easy and practical way, one of the best in the field of customer relationship management.

Cons

I'm really leaving without any complaints, only good comments and good reviews about it is all that this company left me. 100% recommended.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Functionality

April 2018

Great for improving sales!

Pros

I like how this is very fast to learn and to use it at the full potential. As usual with Oracle products its reliable and useful.

Cons

The frequent updates can be quite annoying. Sometimes the application doesnt scale right on my different machines.

Review Source: Capterra

Shivendra from Samocha

Ease-of-use

Value for money

Customer support

Functionality

April 2018

A great CRM tool to increase sales

Pros

This is a great tool for improving your sales efficiency by doing better connect with customers. Recommended tool :)

Cons

There is nothing right now which we do not like about this product. It is so easy and convenient to use .

Review Source: Capterra

Rafi from Choose portal Pvt Ltd

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Moving this data to a cloud was a great move

Pros

Oracle is a great tool for multiple people trying to on the same page. It makes it easy to see where a project is at in it's stage. You can also read multiple reports on a certain job.

Cons

In my case I'm comfortable and I feel It is a great tool for enterprises. Just the interface should be more apical to the users.

Review Source: Capterra

Natasha from The Branding Coach

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very helpful for tracking sales opportunities

Pros

This software is great for tracking sales opportunities, and was surprisingly easy to navigate. I was able to quickly make edits which saved me a lot of time.

Cons

The required fields feature could be improved. A lot of the data I input was missing info that I realized that I later needed.

Review Source: Capterra

Thalia from EL TIEMPO Casa Editorial

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I'm very happy

Pros

I'm very happy to have done my job with Oracle Sales Cloud, this company is fully committed to please its customers and showed it at all times, I doubt there is a better company in the field of customer relationship management.

Cons

I really do not have any complaints about them, nor about their services, without a doubt I would love to work with them again, I am happy with the results. I recommend it fully.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Oracle CRM is the best software, but concerning the cost and function.

Pros

Oracle CRM can save your times to collect all data from your customers and recruit them back to your business. The best software among 7 of 10.

Cons

The cost is highest them salesforce
Oracle CRM is confusing and needing more developments for a user such like my self.

Review Source: Capterra

Gediminas from Great Lakes Data Systems (GLDS)

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Great Success

Pros

Have easy to use and good feel navigation. Simplicity with configuration. Every peace is polished by Oracle Team by best practices which gathered from their customers.

Cons

Getting support when we need it. Sometime it could be challenging. Also there is no direct integration with other Oracle Systems.

Review Source: Capterra

Kishan from CIS

Industry:  Software / IT

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Oracle CRM On Demand

Pros

An insight of the customer habits.
Reliable system backed up by Oracle.
Great way to find answers quickly (time is money).
It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
Oracle is a standard in business software and provides generally user friendly formats and interfaces.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

Cons

Design of some elements could be improved (drop down menus, icons...)
It would be nice to be able to filter by part number instead of just by account or opportunity.
Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
more integration between the CRMOD and our other reports/tools.

Review Source

Displaying 1 - 20 of 60 reviews