Oracle CRM On Demand Software


 

Oracle CRM On Demand is a user-friendly solution for your entire organization, directing your sales, marketing and client support efforts toward a single focus: your customers. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across your customers' experience.

While the core of this solution is sales automation, Oracle CRM On Demand can be integrated with marketing automation, web self-service, and several other integral applications for comprehensive customer management. The system offers the only embedded analytics in the industry to allow you quick, real-time access to reporting tools for data at a glance.

Oracle CRM On Demand also provides industry-specific functionality for your business. So whether you manage a database of former buyers for an auto dealership, or track weekly deliveries for a chain of restaurants, you can customize this system to accommodate the unique needs of your business model.

As the name suggests, this Software-as-a-Service is backed by Oracle, one of the biggest names in the CRM market with over 14 years of experience and nearly 5 million live users. Oracle CRM On Demand can also be deployed on-premise or as a hosted solution. Priced monthly by user count, the solution can be scaled to fit organizations of any size.

 

 

Oracle CRM On Demand - Embedded Real-Time and Historical Analytics
 
  • Oracle CRM On Demand - Embedded Real-Time and Historical Analytics
    Embedded Real-Time and Historical Analytics
  • Oracle CRM On Demand - Integration with Outlook, Palm OS, IBM Lotus Notes
    Integration with Outlook, Palm OS, IBM Lotus Notes
  • Oracle CRM On Demand - Send Highly Personalized Email Campaigns
    Send Highly Personalized Email Campaigns
  • Oracle CRM On Demand - Spot Pipeline Problems Early
    Spot Pipeline Problems Early
  • Oracle CRM On Demand - Sales Intelligence Integrated With Google Maps, LinkedIn
    Sales Intelligence Integrated With Google Maps, LinkedIn
  • Oracle CRM On Demand - Superior Customer Service With Integrated Contact Center
    Superior Customer Service With Integrated Contact Center
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic)

32 Reviews of Oracle CRM On Demand

 

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Software Advice Reviews (5)
More Reviews (27)

Showing 1-5 of 5

Marriah from Oil & Gas
Specialty: Energy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Efficient and Functional

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Oracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.

Cons

Oracle CRM is not as intuitive as I'd like. Certain functions aren't as simple to figure out as they should be, so user training is critical and users encounter some challenges trying to perform simple tasks.

 
 

Patty from Wescom Marketing
Specialty: Manufacturing

October 2015

October 2015

Oracle CRM at Artesyn

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.

Likes Least

It would be nice to be able to filter by part number instead of just by account or opportunity.

Recommendations

I would recommend them to check it out. I actually work with 5 different manufacturers on their sites, and I find this one to be the easiest to learn, with the most flexibility.

 
 

Amber from Artesyn Embedded Technologies
Specialty: Manufacturing

October 2015

October 2015

Useful tool for managing customer content

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Oracle is a standard in business software and provides generally user friendly formats and interfaces.

Likes Least

Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.

Recommendations

Be open to change and know your enhancement requirements prior to launching the software. The capabilities of the application are almost endless, but allowing all content can be confusing to daily users.

 
 

Genevieve from Artesyn Embedded Technologies
Specialty: Manufacturing

October 2015

October 2015

Daily user for reviewing opportunities and quotes

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities.

Likes Least

I wish there was some more integration between the CRMOD and our other reports/tools.

Recommendations

Explore the reporting capabilities of the tool. It is very simple to create reports/dashboards to fit your needs.

 
 

Karen from Artesyn
Specialty: Manufacturing

September 2015

September 2015

CRM On Demand is a great Sales and Marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Oracle Support and the Support and Training Protal - Very good tools and plenty of information to get you thru.

Likes Least

I have no complaints, Oracle has always been there for any issues and give advanced notice to prepare for any upgrades or patches.

Recommendations

Full discovery and consulting. It is best to have a very knowledgeable person on hand to work thru Discovery to Go Live

 
 
 
Showing 1-20 of 27

Brentney from Typenex Medical

October 2017

October 2017

I use Oracle daily to check inventory on product, process purchase orders, review customer info.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that this software has no frills. You get what you need and nothing extra. The templates are simple.

Cons

It would be helpful if this software system was easier to add or change fields. It is not easy to customize.

Source: Capterra
 

Ranjan from Infosys
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Extremly useful tool for SFA applications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

improved productivity

Pros

navigation is very intuitive and UI is very nice. The functionalities are quite comprehensive, customization are easy to do

Cons

oracle support on this product can be improved. Its not easy to purchase the product unless a partner is involved

Source: Capterra
 

Simon from Typenex Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Oracle Tracks Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly. We are on a sales team so we can also track revenue, gross profit, etc. We're able to charge shipping amounts based on the purchase too. The system allows us to see past due orders and hold customers accountable. Between Salesforce and Oracle, we use them every second of the day.

Pros

The software is our main database for tracking, shipping, and receiving incoming/outbound orders. We use this program every minute of the day to track what our customers are ordering and how we can better our services to provide the maximum amount of value. The Oracle database allows us to see real time what is going on, never delayed.

Cons

The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.

Source: Capterra
 

Tathagata from Honeywell
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Not good experience. It is difficult to use and not very intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When it was introduced it was very difficult to use and it was not available in the cloud. Lack of training

Cons

Not available on cloud and difficult to use without training. There is no ability to integrate with Financial systems without a very difficult integration

Source: Capterra
 

Chandresh from eBay
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

been using it for many years and that's why we are using it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to use , easy to train, open UI available. We use it to track the customer interaction and as our repository for cases

Cons

lots of customization required to meet our need, its slow, does not cover all our specific usecases,

Source: Capterra
 

Djohn from BagStore

April 2017

April 2017

Thanks for the great assortment of different modules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system can be installed in many ready-made "out of the box" configurations, such as Siebel Call Center, Siebel Finance, Siebel Loyalty (with the engine for the customer loyalty program), Siebel Hospitality (for the hotel business) and many others. This is very convenient, as we customize CRM for a wide variety of customers, and yet everyone is happy.

Pros

Not so easy as we want

Source: Capterra
 

Emmanuel from erios@hinda.com

April 2017

April 2017

Good could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Okay system not a lot of support with customer service. Could help integrate other platforms or wms.

Source: Capterra
 

Natalie from Lowes

April 2017

April 2017

Oracle Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Used in distribution center for work. Works well for all shifts and functions were successful and did the job needed

Source: Capterra
 

Lauren from Lowes

April 2017

April 2017

Overall Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this almost every day in a regional distribution center. Very helpful and user friendly. The layout can be hard to read at times.

Source: Capterra
 

Jeffrey from Intralox

April 2017

April 2017

PM review of Oracle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use the Oracle ERP to book orders, track projects, and control budgets. As a trainer, many find the system difficult to use. GUI could be a lot better.

Source: Capterra
 

Peter from Peter's

December 2016

December 2016

Oracle is too big for its own good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.

Customer Support - not the best experience. They are always busy and getting the answer you want is difficult.

Pros

Capable
Efficient

Cons

Not easy to use.

Source: Capterra
 

Rahul from Synechron Technologies
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

It's user friendly speed is excellent. also i have good experience as compared to other software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using this software for several days and it is giving a very excellent feel to me .

I will suggest everyone use this software and save your time. Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Oracle Siebel, like almost all other client-server CRM software, has a reputation for high risk, and very expensive, deployments leaving this enterprise software solution largely for enterprise-level customers. In fact, failed implementations and frustrated users are the primary impetus for the rise and sky-rocketing growth of cloud or software as a service (SaaS) CRM systems. Not to be left out of a major market movement, Oracle also offers its Oracle CRM on Demand for SaaS CRM prospects.Siebel Systems was the undisputed dominant CRM software vendor, peaking at 45% market share in 2002. Since being acquired by Oracle in 2005, the product has continued its assertive push however with stiff competition from arch rival SAP, and multiple ways to measure market share, both Oracle and SAP claim top CRM software industry position. Most analysts give Oracle a slight edge, however, it largely comes down to what variables are used and benchmarks are counted.Oracle's CRM products include Oracle Siebel CRM, Oracle CRM on Demand, Oracle E-Business Suite (EBS), Oracle PeopleSoft Enterprise and Oracle Contact Center Anywhere (CCA). The company retains over 5,000 global CRM customers, nearly 5 million users and approximately 130 million self-service users.

Pros

Oracle Siebel is an impressive enterprise-level customer relationship management application. The product's roots were deep in Sales Force Automation (SFA), however, over several years Siebel Systems acquired or built-out a broad CRM suite as well as dozens of purpose-built vertical market CRM solutions.

Cons

speed and user friendly

Source: Capterra
 

Guy from iMDsoft

November 2016

November 2016

Mediocre CRM solution

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Price however is sane - something I cannot say about Salesforce.

Source: Capterra
 

Prince from Synechron Inc
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2016

October 2016

Oracle CRM is really a helul software for my work .the compatibility and speed is more than Others .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very satisfied with software and helpful to satisfy all the customer i very delighted with this one.

Pros

Very good

Cons

Comfortable

Advice to Others

no

Source: Capterra
 

Raju from Ingersoll rand
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Great CRM and flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is easy to use and maintain. customer support is great. Lot of functionalities. end user can experience great feeling

Pros

easy to use, flexible, user friendly

Cons

too many pages

Advice to Others

make it user latest tech

Source: Capterra
 

Tom from FMS

October 2016

October 2016

Crm demand for a small company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is the most comprehensive product for the price. It covers marketing, sales process, service. This is the second small company ( less than one hundred employees) i have implement this solution.

Source: Capterra
 

Ajay from Dramatics Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

excellent and efficient to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Most good to use and handle save so much time .user friendly and convenient to use like its so much .

Pros

I use it really fan of the software

Cons

Fast speed user friendly

Advice to Others

no

Source: Capterra
 

Eric from Blue Flame
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

President / Principal / Solution Architect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Pros

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Cons

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Advice to Others

It is mature which means that you can expect that most problems that may surface with the software have been experienced by Oracle support and resolved or planned to be resolved.

Source: Capterra
 

vijayendra from infosys

October 2016

October 2016

implementing ORacle CRM From 13 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been i mplementing Oracle CRM from last 13 years and worked in more than 11 implementation project and various support projects

Pros

tightly integrated with other oracle modules

Cons

GUI is very bad

Advice to Others

need more mobile features

Source: Capterra
 

Surya from Cognizant
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2016

October 2016

Overall good

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Compared to any other product in the market like salarsforce this product is much more stable and scalable and sustainable over other product. Architecturally this product is much more robust than any other product

Pros

Scalability and feature

Cons

Customer support

Advice to Others

Highly

Source: Capterra
 
 
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