Oracle CRM On Demand

RATING:

4.36

(28)

About Oracle CRM On Demand

Oracle CRM On Demand is a cloud-based suite containing integrated, business applications that enable organizations to make decisions and manage costs of operations. The suite includes customer relationship management (CRM) solution designed to help sales, service and marketing departments make information-driven decisions and manage costs and performance. It helps streamline business processes and allows key divisions to draw references from the same source of data. Sales applications include sales force automation, sales order management and channel management. Marketing applications include marketing automation, marketing resource management and tradeshow management. Service applications include customer service, field service, call center and self-service. ...

Awards and Recognition

FrontRunner 2019
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Oracle CRM On Demand Pricing

Contact Oracle for detailed pricing information.

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Free version: 

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Oracle CRM On Demand Reviews

Overall Rating

4.36

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Oracle CRM On Demand

1 - 5 of 26 Reviews

User Profile

Bill

Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed September 2018

Powerful customer relationship management tool

PROS

Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.

CONS

It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense.

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Oracle CRM on Demand Has Everything At Hand!

Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.

PROS

This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users!

CONS

I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process.

Reason for choosing Oracle CRM On Demand

We had other Oracle Products, so it made since for our CRM to be in the same family, and we're glad we made this decision! :)

Kishan

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Oracle CRM On Demand

PROS

An insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

CONS

Design of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.

Tim

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Get all the info you need right at your fingertips

PROS

This program is great at keeping all of the information you need for different clients, projects, etc... all in one easy to use platform. This program has saved us quite a bit of time and man-hours with keeping things organized. The program is easy enough to use and train new users. Especially if you are familiar with their other line of products.

CONS

The user interface could use some updating and seems like it's stuck in the past. There are times when things are way more complex with their workflows than they need to be. Overall not horrible, but just so people are aware there are some tweaks that could be made to freshen this up a bit and simplify.

Addy

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2022

great tool for CRM

Overall I find it easy to use - much better than the previous version.

PROS

Very intuitive - love the workspace where I can easily look up accounts and see everything I need, set up filters, set up appearance and display the columns most relevant to my work. Mobile App is very cool too - however with limited traveling due to COVID, most team members haven't leveraged the app's capabilities.

CONS

The display should have the ability to display more rows.

Reasons for switching to Oracle CRM On Demand

Needed more powerful tool with better reporting capabilities.

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