The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client.

It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided.

The Messenger Communication Platform is really easy to use and has transformed our customer service offering.

Messenger Communication Platform, a good alternative to traditional messenger networks.

In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Very user friendly and quick to learn. Useful in completing all necessary day to day tasks.

I like that this software it’s easy to use, and up to date.

Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio.

Overall, still good experience considering the low cost of use.

There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API.

The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT.

My overall experience with the software so far is good, I like how easy it is to use.

There is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours.

The best Messenger Platform that we ever used.

The processes are easy to understand and apply. The integration with WhatsApp is just perfect.

It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient.

I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.

That sometimes suddenly stops working and you have to refresh the website many times in order to work in a smooth way.

Great platform but not simple to set up/use - lacks Telegram employees/customer service.

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

A good product for handling redundant situation.

At the moment I have no requests for future developments.

You can create multiple groups all at the same time. Have multiple conversations going.

The best feature for me is the access to almost all of the messaging apps.

Viber is very easy to use and add contacts to send instant messages or stage meetings on calls with. The audio is pretty great and the design is visually fabulous.

The app is really useful for everyday contact with clients or teammates - I like it because it is easy to use and responsive.

Because of a weak connection , the communication was bad. That's an inconvenient when you want to do some visio call.

Very easy to use, very fast in message sending and receiving. Best for video call and audio call and the best thing is that it is free.

Overall, Viber is a wonderful software where you can save your money on international calls.

Viber remains one of the best instant messaging options that provides ease of use, security and some unique features that could make the experience very fun.

Simple interface, easy to use and nice design. It has integration with the contact book and other useful functionalities.

The latest viber community group gives better interaction with easy control of the large group. Also, hidden chat feature is very useful for private chatting.

The new advertising program is very bad and annoying. It is not being used as much as it used to be.

There are pros such as ease of usage, being free, good quality of calls and also good customer support, it really does a good job.

An very good integrated solution for daily communication.

The product is easy to use and was easy to integrate. I like the video feature a lot.

I love that it's also encrypted on each device which makes it more secure and private, perfect for work related and personal messages alike.

Sending pictures, making calls, having screen shares, you can do it all. I have both the desktop and the mobile app and the integration is very easy.

The best thing about the software is that when you transfer an image, the quality stays the same, which is a great deal especially when you are transferring pictures that requires high detail.

With all these rich  features, Viber has been the most effective communication tool for our business. Experience the seamless communication with Viber.

Good Chat Social Media app, great imojis and always seem to innovate with new content, easy to use and of great value.

Viber sadly are forgotten and abandon  by many user, because the application is getting heavy and consuming too much of my phone resources.

I like the stickers and the extensions wherein you can create GIFs, search Youtube videos and locations. I like it that when we send pictures and videos, it still has a very good quality.

The UI of Viber is very attractive. It is a very rapid tool with variety of appealing features like the video calling and the messaging feature.

This provides very attractive sticker pack to have a great chat experience. Viber out option can use for abroad people to talk their lovelies  for low calling costs.

To socially connecting with my team, family and friend is the most important for me and Viber is very good with it.

The problem of this problem only need to much data To make a call alway lost the connection additional use a WiFi and call have interference.

Accidental pressing is slight problem in this software. For example there is a tendency for the emoji icons to pop up when accessing a personal or group chat.

And the other bad aspect is that updates cause this program to become unsupported. You cannot use Viber anymore until you have downloaded the update.

It has got good video quality, and calling functionality, which can save you serious money if making long distance calls.

Its quick messenger help me to connect quickly with my friend and colleague quickly and constantly and the best things is, it is free to use.

Viber has such an amazing support team. I had an insistent issue and they helped me to resolve it very quickly.

Euro

Sinch Engage (previously know MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.

- Take full control of your customer conversations from one single inbox. 
- Send personalized and targeted notifications, news and promos directly to the lock screen of your users.
- Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder
- Automate simple FAQs, but also advanced conversation flows to save your business time and resources.
 - Our cloud-based platform lets you get started immediately. No coding skills needed.

LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Personalization

Customer Service Analytics

Communication Management

Customer Database

Interactive Content

Churn Management

Template Management

Data Import/Export

Self Service Portal

Contact Management

On-Demand Communications

Performance Metrics

Multi-Channel Communication

Support Ticket Tracking

Real-Time Notifications

Workflow Management

Video Support

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Inbox Management

Interaction Tracking

Alerts/Escalation

Reporting/Analytics

Contact Database

Widgets

Feedback Management

Appointment Management

Drag & Drop

Auto-Responders

Customer History

Third-Party Integrations

Live Chat

Virtual Assistant

Multi-Language

Queue Management

We offer different packages for your needs. Sinch Engage is already available for a monthly subscription fee of €199. 

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Sinch Engage

Live Online

Webinars

Documentation

Videos

Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages.


The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. 


Viber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation. 



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