The software is very user friendly and integrates well with our website.

The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business.

The message email is instant, clear and very professional. I highly recommend this service to my peers.

The team has been helpful, responsive, and has helped with everything along the way.

We have had a wonderful experience with Smith.ai thus far. The customer service team is easy to contact and prompt with requests.

Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.

Would highly recommend to any team looking to increase response times and convert more leads.

The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.

Ease of set up, quick website implementation, month to month contract.

Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Great customer service and great free bot. Definitely recommend this chatbot.

They have awesome customer service and always make clients feel welcomed and valued.

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

The bot is very easy to use and the Smith. AI team is very helpful.

The cost of live chat support is very competitive. The services integrate very well with my existing CRM.

We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value.

You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.

This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise.

Love that they offer a free chatbot for our site.

Setup was incredibly easy and the support to help do so was top notch.

There's no way to have local staff ran the chat box, only remote receptionists and bots.

The interface was easy to modify for visitors.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial.

I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option.

One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

US Dollar

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients.


Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers follow up by text and email. Optional upgrades for integrations, setup, advanced training, and more.


Smith.ai's 24/7 live-staffed website chat is staffed by professional live chat agents and includes all features of the AI chatbot, plus real-time English-Spanish translation, appointment scheduling, and highly sophisticated lead qualification and intake. Live chat is an effective and affordable way to be accessible 24/7 and is customizable to fit and grow your business.


Smith.ai Live Chat integrates with third-party software and applications such as HubSpot, Salesforce, Zapier, Calendly, Clio, PracticePanther, Slack, Acuity Scheduling, Capsule CRM, Agile CRM, and more.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Lead Notifications

Multi-Channel Marketing

Personalization

Meeting Management

Multi-Channel Management

Online Forms

Lead Capture

Performance Management

Automated Responses

Code-free Development

For Developers

Activity Tracking

Transfers/Routing

SMS Messaging

Progress Tracking

Real-Time Monitoring

Human Handover

Sentiment Analysis

For Sales/Marketing

Rules-Based Workflow

Data Extraction

Multi-Campaign

Pipeline Management

Communication Management

Query Suggestions

Lead Database Integration

Offline Form

Calendar Management

Customizable Fields

Natural Language Processing

For eCommerce

Template Management

Data Import/Export

File Transfer

Customer Support

Process/Workflow Automation

One-to-One Messaging

Self Service Portal

Contact Management

Lead Verification/Validation

Content Management

Configurable Workflow

Conversion Rate Optimization

Mobile Access

Proactive Chat

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

Source Tracking

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Data Visualization

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Conversations

Conversion Tracking

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Prioritization

Trend Analysis

Lead Qualification

Customizable Forms

Appointment Management

Machine Learning

Pre-Configured Bot

A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go                                                                  
Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

1st CRM integration is free for all live chat service plans (Starter level and above)

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Smith.ai

In Person

Live Online

Webinars

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


Smith.ai vs WhatsApp

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