Contact Center as a Service (CCaaS) vs Microsoft Azure

RATING:

4.0

(22)
Comparisons

Contact Center as a Service (CCaaS) has 22 reviews and a rating of 4.05 / 5 stars vs Microsoft Azure which has 1794 reviews and a rating of 4.59 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (22)
4.6 (1794)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 4, 2024
May 5, 2024
Pros/Cons
  • Pros

  • This company is very easy to work with. Response times are almost immediate and they are great at follow up.
  • It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.
  • Cons

  • At first I was a little skeptical as I had not worked with many other hosted companies, however in a very short time my uneasiness went away.
  • It cost us a lot of time to implement this software. There are still things that aren't working well right now.
Read all user reviews
  • Pros

  • A highly secure network ensuring utmost level of privacy and protection of business data. The flexible pricing options are really attractive for growing organisations and offer a lot of scalability.
  • The breadth of services are fantastic, we use their API management (APIM) which allows us to group our API's into products very simply.
  • Cons

  • I was experienced with coding and was bored, but my students couldn't keep their passwords straight. The portal confused us the most.
  • Frequent downtimes, server being down, hurting business and customer experience was the worst part about Azure.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos