It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

Overall my experience has been awesome with this program.

So far we haven't been overly impressed with the calendar syncing and updating. It tends to lag quite a bit and poses some problems scheduling last minute bookings with our cleaners.

Intuitive and clean interface. App and website both work great.

Properly is a lifesaver for remote property managers.

Verification pictures are another great aspect to owners and cleaners who like to gather evidence.

The integration with booking software like Airbnb, Homeaway and Booking.com.

Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases.

I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good.

With no way to list an owners rate of service or a simple email capture we can no export to our accounting software. The lack of flexibility to schedule a staff member to a service.

Market place in my city (Perth, Australia) is limited.

Mind you, this was over $7000 AUD. It's so very disappointing that a company will destroy a relationship like this.

Connects me with cleaners, easy to use, takes the complexity away from running an airbnb.

Very easy to integrate and edit new properties. I love the calendar view.

I love the feature if the cleaner needs to report something wrong.

I recommend this software to all my Vacation Rental clients.

It's very easy to use once you get the hang of it.

Notifications of problems. Very easy to integrate and edit new properties.

I found very good cleaner through their software. Happy with their service.

I would be lost without Properly when it comes to organising my short term rental cleaners.

It's very easy to learn how to use which is a bonus. It's bright and clear when it comes to checking your calendar for bookings requiring a turnover clean.

I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

I like that I can create visual templates of the cleaning that needs to be done. I do like much of the interface.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Mac OS

Web browser (OS agnostic)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping.


Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time.


Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The solution integrates with listing platforms such as Airbnb and HomeAway, Channel Managers, PMS, iCal and Amazon Echo.


Services are offered on a monthly subscription basis that includes support via email, live chat and online helpdesk.



Status Tracking

Data Synchronization

Task Scheduling

Housekeeping Management

Contact Management

Real-Time Notifications

Work Order Management

Job Scheduling

Billing & Invoicing

Real Time Reporting

Third-Party Integrations

Maintenance Scheduling

Task Management

BASIC: free with up to 2 jobs sent per month

ADVANCED: $6/property/month (paid monthly) with unlimited jobs sent per month ($5.40/property/month when billed annually)

PRO: $10/property/month (paid monthly) with unlimited jobs sent per month, reports, and onboarding support ($9/property/month when billed annually)

PROPERTY MANAGER: unlimited jobs sent per month plus unlimited multi-user account, a dedicated success manager, and more. Contact Properly for pricing information.

mHelpDesk vs Properly

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