Properly Software


Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping.

Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time.

Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The solution integrates with listing platforms such as Airbnb and HomeAway, Channel Managers, PMS, iCal and Amazon Echo.

Services are offered on a monthly subscription basis that includes support via email, live chat and online helpdesk.



35 Reviews of Properly

Overall rating

4.69 / 5 stars

Filters:

Showing 1 - 20 of 35 reviews

December 2018

Gordon from Spitzen Cleaning Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

New Client Non PM based

Currently we are seriously only a client due to the amazing customer service Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Pros

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Cons

NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.
The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job.
Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business.
Connecting Accounts:
AirBnB connection: The secure risk that is asked in the 'how to' connect an account.
- If we where a Property Management - you bet we would have that info
- As a cleaning service, it has been a big hurdle for our clients to allow us that info.
-iCal is a mess, the time it take to sync

December 2018

Paul from Oasis BnB

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

December 2018

Convenient sourcing and communication with cleaners

By linking in with Airbnb it's easy to keep track of cleaning jobs both past and future

Pros

It's very easy to use once you get the hang of it

Cons

I'm not sure how well the cleaners are able to use the software

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

4 of 5

November 2018

First time set up

My cleaning team has different levels of understanding of what we're looking for. We're able to systematize and standardize across each of them. Additionally, we've had some damage and a couple of bad reviews for cleanliness. With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

Pros

I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

Cons

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

September 2018

sofia from artbnb

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

so glad this exists

Pros

someone who is a host who needed this clearly created it for other hosts in need

Cons

found it challenging making instructional lists

August 2018

James from CertainClean

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Get this app

It's helping the team produce better results, faster.

Pros

As a growing cleaning company, we needed a software that decreased the ramp up time for new cleaners, allows homeowners the transparently they wanted, and made coordinating with property managers easier. Properly is the only app that can do all that.

Cons

It's pricey, but we're confident that the value is there and it's worth it.

July 2018

Howard from Mostad Construction & Handyman Services, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Huge time saver!

Saved time managing the cleaners for my properties.

Pros

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Cons

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

July 2018

James from HelpHost

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

July 2018

We use Properly as a short term rental management firm. It helps us systematize our cleans :)

Pros

It helps us easily schedule and systematize our cleans and inspections. This makes running our business easier and more efficient.

Cons

There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

July 2018

Isabelle from Britten Consulting Limited

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Excellent

Pros

1. Fantastic customer service
2. Easy to use product
3. Makes our life super easy regarding scheduling cleans
4. Fast syncing with our booking platform

Cons

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

July 2018

Jen from Slate & Hearth

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Great help to schedule and maintain management company

Pros

I like that so much of Properly is automatic. Having the calendar automatically sync means we won't miss cleans.

Cons

Getting large enough to warrant this type of software means that there is so much data input needed before starting. This took a long time (weeks).

July 2018

Greta from Self employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Off to a great start but needs a little improvement.

Ability to find cleaners that understand short term rental turnover service.

Pros

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

Cons

I really wish there were more cleaners in my immediate area, hopefully that will improve in time or with more advertising. But the biggest downfall is that I can't pay cleaners directly through the program.

May 2018

Ronald from Technology

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

There are a good number of service providers and I was able to get everything done easily.

Helped provide a valuable resource in property turnover services

Pros

The help staff is great, the checklist idea is also really well thought out. The site is a valuable resource to property owners using short-term rental services.

Cons

Inability to pay providers in-app is a problem. Also, when a provider texted me through the app, it was confusing for me as I didn't know if I was talking to someone at Properly or to the actual provider.

April 2018

Teresa from RV park

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

This is exactly what I have been looking for.

I received the ability to organize my cleaning crew, and assign different condos to different workers. Very valuable to my sanity!

Pros

I like that it is concise, and very customisable. I can take pictures of areas which require extra attention from my housekeepers.

Cons

So many features, that at first, it feels overwhelming to learn. Rep at Support was great! I could have saved myself some work, if I had contacted Support first!

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Helped me grow my business 10x

Pros

Really has made a big difference in my vacation rental property company. I couldn't do it without this software

Cons

I would like some more recommendations on how I can better use the software. Overall the product is pretty good

March 2018

Spencer K from Spekto Investment Holdings

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best technology you can have in the vacation rental management business

On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

Pros

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Cons

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

I have loved using Properly to help run my AirBnb with a manager in place

Pros

I like that I can create visual templates of the cleaning that needs to be done. I do like much of the interface.

Cons

Having to pay for separate properties, not as many features as desired, etc.. (And I can't edit my personal info below; organization is "Greenville Mouse House.")

February 2018

CHARLES from CHARLES MARTIN AIRBNB

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great app for hosts

meeting my housekeeper for my airbnb

Pros

I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good!

February 2018

Brad from The Bungalow King Butler Service

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great software!

Pros

The image based checklists really set it apart! (Filling in character min requirement here...which is strange for a survey, in my opinion)

February 2018

Karen from Fifth Street Holdings, Washington, DC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Integrates all properties on multiple platforms to one simple interface.

organizes my daily schedule

Pros

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.

Cons

Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

February 2018

Emiliya from Independant

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

This is my Lifesaver !!!

It changed my Life!!!

Pros

The Properly , and specifically my cleaning team are simply a Lifesaver. I can now have a peace of mind and travel all over the world, knowing my house will be in perfect shape for the next AirbandB guest. Thank you so much..

February 2018

Bernadette from Bernadette Doyle Development Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

This has made running my serviced accommodation so much easier.

Pros

As I live 250 miles from my property being able to see when cleaners check in and out and also see photos of their work is awesome.