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Properly software

32 reviews(5.0/5)
32 reviews(5.0/5)

Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping.

Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time.

Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The solution integrates with listing platforms such as Airbnb and HomeAway, Channel Managers, PMS, iCal and Amazon Echo.

Services are offered on a monthly subscription basis that includes support via email, live chat and online helpdesk.

Supported Operating System(s):
Web browser (OS agnostic)

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32 Reviews of Properly

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  • sofia from artbnb

    Number of employees: 1 employee

    September 2018

    so glad this exists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    someone who is a host who needed this clearly created it for other hosts in need

    Cons

    found it challenging making instructional lists

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • James from CertainClean

    Number of employees: 11-50 employees

    August 2018

    Get this app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's helping the team produce better results, faster.

    Pros

    As a growing cleaning company, we needed a software that decreased the ramp up time for new cleaners, allows homeowners the transparently they wanted, and made coordinating with property managers easier. Properly is the only app that can do all that.

    Cons

    It's pricey, but we're confident that the value is there and it's worth it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Howard from Mostad Construction & Handyman Services, Inc.

    July 2018

    Huge time saver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saved time managing the cleaners for my properties.

    Pros

    Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

    Cons

    Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • James from HelpHost

    July 2018

    We use Properly as a short term rental management firm. It helps us systematize our cleans :)

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    It helps us easily schedule and systematize our cleans and inspections. This makes running our business easier and more efficient.

    Cons

    There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Isabelle from Britten Consulting Limited

    July 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. Fantastic customer service
    2. Easy to use product
    3. Makes our life super easy regarding scheduling cleans
    4. Fast syncing with our booking platform

    Cons

    Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jen from Slate & Hearth

    July 2018

    Great help to schedule and maintain management company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that so much of Properly is automatic. Having the calendar automatically sync means we won't miss cleans.

    Cons

    Getting large enough to warrant this type of software means that there is so much data input needed before starting. This took a long time (weeks).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Greta from Self employed

    Number of employees: 1 employee

    July 2018

    Off to a great start but needs a little improvement.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to find cleaners that understand short term rental turnover service.

    Pros

    I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

    Cons

    I really wish there were more cleaners in my immediate area, hopefully that will improve in time or with more advertising. But the biggest downfall is that I can't pay cleaners directly through the program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Ronald from Technology

    Number of employees: 1 employee

    May 2018

    There are a good number of service providers and I was able to get everything done easily.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helped provide a valuable resource in property turnover services

    Pros

    The help staff is great, the checklist idea is also really well thought out. The site is a valuable resource to property owners using short-term rental services.

    Cons

    Inability to pay providers in-app is a problem. Also, when a provider texted me through the app, it was confusing for me as I didn't know if I was talking to someone at Properly or to the actual provider.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Teresa from RV park

    Number of employees: 1 employee

    April 2018

    This is exactly what I have been looking for.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I received the ability to organize my cleaning crew, and assign different condos to different workers. Very valuable to my sanity!

    Pros

    I like that it is concise, and very customisable. I can take pictures of areas which require extra attention from my housekeepers.

    Cons

    So many features, that at first, it feels overwhelming to learn. Rep at Support was great! I could have saved myself some work, if I had contacted Support first!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Helped me grow my business 10x

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really has made a big difference in my vacation rental property company. I couldn't do it without this software

    Cons

    I would like some more recommendations on how I can better use the software. Overall the product is pretty good

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Spencer K from Spekto Investment Holdings

    March 2018

    Best technology you can have in the vacation rental management business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

    Pros

    This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

    Cons

    sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    I have loved using Properly to help run my AirBnb with a manager in place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can create visual templates of the cleaning that needs to be done. I do like much of the interface.

    Cons

    Having to pay for separate properties, not as many features as desired, etc.. (And I can't edit my personal info below; organization is "Greenville Mouse House.")

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • CHARLES from CHARLES MARTIN AIRBNB

    Number of employees: 2-10 employees

    February 2018

    Great app for hosts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    meeting my housekeeper for my airbnb

    Pros

    I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Brad from The Bungalow King Butler Service

    Number of employees: 1 employee

    February 2018

    Great software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The image based checklists really set it apart! (Filling in character min requirement here...which is strange for a survey, in my opinion)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Karen from Fifth Street Holdings, Washington, DC

    February 2018

    Integrates all properties on multiple platforms to one simple interface.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    organizes my daily schedule

    Pros

    Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
    Easy to use. Reminders for cleaning scheduling.

    Cons

    Wish it would warn me when I am duplicating the property. (I do it often)
    Would like to have a link to the guest directly on Properly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Emiliya from Independant

    Number of employees: 1 employee

    February 2018

    This is my Lifesaver !!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It changed my Life!!!

    Pros

    The Properly , and specifically my cleaning team are simply a Lifesaver. I can now have a peace of mind and travel all over the world, knowing my house will be in perfect shape for the next AirbandB guest. Thank you so much..

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Bernadette from Bernadette Doyle Development Ltd

    February 2018

    This has made running my serviced accommodation so much easier.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As I live 250 miles from my property being able to see when cleaners check in and out and also see photos of their work is awesome.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Zeona from www.ZeonaMcIntyre.com

    February 2018

    Good app to help with cleaning scheduling

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

    Cons

    We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Stefan from Guesthop

    Number of employees: 2-10 employees

    February 2018

    Overall, great! It's easy to use, track problems,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quickly and easily schedule and follow up with our entire cleaning calendar.

    Pros

    Ease of use.

    Notifications of problems.

    Very easy to integrate and edit new properties.

    I love the calendar view. It's quick and easy to see all our properties.

    Cons

    I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job.

    Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up.

    Other than that, it's great!

    I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Overly Complicated, not professionally built

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

    Cons

    Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built.
    Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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