Visual checklists
Supported Operating System(s):
Web browser (OS agnostic)About Properly
Properly is a cloud-based field service solution that helps homeshare owners, vacation rental hosts and property managers to manage housekeeping.
Properly provides users with a booking system that includes a synchronized calendar to manage staff and schedule cleaning jobs. Visual checklists help users to communicate tasks to staff, and also allow staff to document property condition. Cleaners can report problems related to damages and low supplies, send verification photos and receive feedback in real time.
Properly also offers a notification system that sends users text, email or push notifications when jobs are booked or updated. Users can generate custom reports and share access to listings and job requests. The soluti...
41 Reviews of Properly
Average User Ratings
Overall
4.68 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2018
Spencer K from Spekto Investment Holdings
Verified Reviewer
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Best technology you can have in the vacation rental management business
On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!
Pros
This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!
Cons
sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.
January 2018
Colin from M28 Investments
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.
Pros
Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.
Cons
Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.
Response from Properly
Replied January 2018
Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team
February 2018
Anonymous
Verified Reviewer
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
February 2018
Overly Complicated, not professionally built
Pros
good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency
Cons
Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already
October 2019
Susanne from Vacation Rental Strategist
Company Size: 1 employee
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Reduce the dreaded housekeeper "no show"
I recommend this software to all my Vacation Rental clients. Even Property Management Software companies who have Housekeeping modules have said:​ "If you have Properly, you will probably want to stick with that for turnovers as we cannot compete". I like the way you can set up checklists with photos so the whole process is error-proofed for the cleaners. Being able to look online and see if they have signed into the job is a relief if it is a short changeover and a new guest will be arriving later that day.
Pros
The integration with booking software like Airbnb, Homeaway and Booking.com
Cons
Modules to train staff would be helpful
Reasons for Choosing Properly
It is highly regarded in the industry and works well for the purpose. The price was right too!
January 2018
Brandon from MetroButler
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Great Product!
Pros
Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.
Cons
Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)
Response from Properly
Replied January 2018
Hi Brandon! Thank you for the review. We will be adding visible location/routing in the future and you¿ll be the first to know. We also wanted to take this opportunity to thank you for the 2+ years of product input. We are grateful for every bit of it. From all of us at Properly - thanks for being one of our first and best customers.
