Best technology you can have in the vacation rental management business

On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

Pros

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Cons

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Pros

Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.

Overly Complicated, not professionally built

Pros

good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

Cons

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already

Properly for housekeeping management

Excellent. The sales call was easy with no pressure at all & our account manager was so hands on it made the whole thing very easy. We were up and running in two weeks which included implementing it to our internal team and third party companies.

Pros

The tool really is fantastic & works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts of time onto their turnarounds. Another cool feature, anyone who cleans (sole traders etc.) can have the app and an account. So when you go to assign a clean to your internal team there is an option to view other local cleaners! It gives their name and contact details, hourly rate etc. So if you are ever stuck you can open this up and see of there is someone else in the area who can help you out.

Cons

Nothing that we dislike but to offer input. We stared using them at a time we were connected with a channel manager which did not implement fully (Kigo). However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example "2 guests x 2 nights" which we need for laundry count. Kigo did not have this feature.

Properly does help!

I've only used it for a short time but I'm hoping to just use it for schedules after we switch to iAuditor. I wish it allowed me to assign the girls individually to the task.

Pros

This allows me to book jobs ahead of time. We pay our girls by the hour and want to make sure we can compare their work to clean times. It allows the owner of a property to set up instructing slides with pictures for staging and comparison. The chat feature allows open communication with the owner of the home so they are up to date with everyone. Verification pictures are another great aspect to owners and cleaners who like to gather evidence.

Cons

You can not invite other people in as with iAuditor. The owners try hard to make certain that everything is clear - it winds up being jumbled and confusing especially with the different symbols.