

Properly Software
About Properly
Properly Pricing
BASIC: free with up to 2 jobs sent per month ADVANCED: $6/property/month (paid monthly) with unlimited jobs sent per month ($5.40/property/month when billed annually) PRO: $10/property/month (paid monthly) with unlimited jobs sent per month, reports, and onboarding support ($9/property/month when billed annually) PROPERTY MANAGER: unlimited jobs sent per month plus unlimited multi-user account, a dedicated success manager, and more. Contact Properly for pricing information.
Starting price:
$5.40 per month
Free trial:
Available
Free version:
Available
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Properly User Reviews
OVERALL RATING
Showing 1 - 5 of 43 reviews

Spencer K
Verified reviewer
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
March 2018
Best technology you can have in the vacation rental management business
On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!
Pros
This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!
Cons
sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.
Colin
Time used: More than 2 years
Review Source: Capterra
January 2018
Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.
Pros
Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.
Cons
Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.

Response from Properly
Hi Colin. Thanks for taking the time to leave a review. Good news! Actually we do have time stamps of job start and finish times. When your cleaner arrives and starts the job in the app, your job summary will reflect their start time. You can also set your account to be notified by email or SMS when they start. If they have their location services turned on, you will also see that they are in the correct location. Similarly, when they finish the job, you¿ll know and have a record of the time. Now, regarding translation, more good news. Properly does use Google Translate! The cleaner can tap ¿translate¿ in the app to translate your instructions to the language of their choice. The Properly app supports 8 languages so static app instructions will reflect the language the user¿s phone is set to. Lastly, we will be adding payments in the future. Stay tuned for that. Find us on chat support if you have any questions. Thank you again. Sincerely - The Properly Team
Replied January 2018
Anonymous
Time used: Less than 6 months
Review Source: Capterra
February 2018
Overly Complicated, not professionally built
Pros
good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency
Cons
Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already
Simon
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
January 2022
Properly for housekeeping management
Excellent. The sales call was easy with no pressure at all & our account manager was so hands on it made the whole thing very easy. We were up and running in two weeks which included implementing it to our internal team and third party companies.
Pros
The tool really is fantastic & works on all OS. The implementation is super easy and the account manager you get takes care most of it for you. We started using Properly at 40 properties and were concerned about the bulk updates but again Properly took care of it all for us. Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts of time onto their turnarounds. Another cool feature, anyone who cleans (sole traders etc.) can have the app and an account. So when you go to assign a clean to your internal team there is an option to view other local cleaners! It gives their name and contact details, hourly rate etc. So if you are ever stuck you can open this up and see of there is someone else in the area who can help you out.
Cons
Nothing that we dislike but to offer input. We stared using them at a time we were connected with a channel manager which did not implement fully (Kigo). However we moved to Hostaway at a similar time and they have a better integration, mainly it pulls through the guest information for example "2 guests x 2 nights" which we need for laundry count. Kigo did not have this feature.
Reasons for choosing Properly
We chose Properly because a third party we use have it in their business and swore by the system, easy to see why.
Kimberly
Company size: 2-10 employees
Industry: Hospitality
Review Source: Capterra
January 2022
Properly does help!
I've only used it for a short time but I'm hoping to just use it for schedules after we switch to iAuditor. I wish it allowed me to assign the girls individually to the task.
Pros
This allows me to book jobs ahead of time. We pay our girls by the hour and want to make sure we can compare their work to clean times. It allows the owner of a property to set up instructing slides with pictures for staging and comparison. The chat feature allows open communication with the owner of the home so they are up to date with everyone. Verification pictures are another great aspect to owners and cleaners who like to gather evidence.
Cons
You can not invite other people in as with iAuditor. The owners try hard to make certain that everything is clear - it winds up being jumbled and confusing especially with the different symbols.