The customer service at ServiceBridge is amongst the best in the industry. Live people that are easily accessible to resolve issues and aid in the use of this very valuable tool.

Good service and support. Excellent overall value especially if using mobile apps.

They have the WORST customer service. They do not answer phones and assume you can figure it all.

Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process.

I've tried a lot of FSM's and can definitely say that ServiceBridge is one of the best software on the market.

The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent.

How easy it is to use the system and how how adaptable to my needs is.

Horrid Program - Only use it because I am required to by my Franchisor.

So far so good, we've only been using it off 4 days now. It seems like it will be much better than our previous software, but it's difficult to tell for sure until we get through the learning curve.

We have been using SB for about a year and a half now and I want to start with the best thing about Service Bridge which is the support staff.

The best thing about the app is the live support that will help you step by step for everything.

I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge.

The office loves it because it seamlessly integrates with our CRM, saving us the hassle of printing work orders, change orders, estimates etc.

The professionalism has enabled us to focus less on being price competitive and more on a better service.

Nothing but pain and loss of income and hatred from our employees for using it.

The software is easy to use and implementation time is short. Especially if migrating from Service CEO.

The ability to manage our regular servicing and customise to each customers requirements is amazing.

As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.

Well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them.

Loss of data, inconsistencies between different devices.

Great app for phones, great app for a desktop, easy to use and easy to understand.

I'm just starting out with using ServiceBridge, but it seems really user-friendly. Customer service is quick and helpful.

Excellent management tool for service companies.

It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous.

I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis.

Some more robust alternatives exist in the same price ballpark.

That after the contact was signed, support is non-existent and the product is horrible and non-compliant.

Very bad constantly harassing us for money on a contract that has been canceled.

My overall experience is very good. I really like this software, it is so easy to use and makes everyday tasks simple.

It is a great cost cutting software for business in which there employees are travelling because you can know where they were and how much time they spent on each jobs.

Have to use a stand alone tablet; Hard to integrate with other software (fuel tracking).

Lack of features- tracking service of vehicles is incredibly hard. The merging of our fuel took over a month and many emails - you have to have time for follow ups.

Limited integrations: Some users have reported that the platform does not integrate with other software and systems they use.

Worst Customer Service and Ridiculous Contracts.

This software has been a lifesaver in a few cases with being able to see who is speeding and where they are.

Also, what pissed me off is that I had to extend my subscription in order to allow access for a brokerage company.

I had to call 20 times in order to cancell it. Started calling in January and still I got charged 2 moth after contract was cancelled.

So when you do pay, they still dump you into their collections process with numerous threatening calls which are automated and require you to call them back.

I find the product easy to use and the job management capabilities are great. Verizon WORK also integrates with our MYOB accounting software and that works really well for us.

I want OUT, but they say I would have to pay them $4,000 to get out of my contract, even though they have broken the contract by giving horrible customer service.

Their customer service, the products and features and the overall price are great. Honestly after reviewing 3 or 4 competitors this is the best option.

The platform is great- easy to use. Smooth online and app experience.

After having the system for 2 years certain things I had I no longer have and the transponders have begun failing and its been difficult to get back up and working properly.

It is pretty use to use once it is installed and up and running. Website interface is user friendly.

Units disappear from the system with no explanation. Their own integration within components is weak.

Our experience has been good and we feel that this has made a big difference within our organization for driving safer and just being able to keep track of our vehicles when we need to.

It was ultimately not usable because it exposed our company to risks of being unable to meet federal ELD mandates due to its regular failures.

I love the ease of use and the ability to set up reports that relate to  my business.

US Dollar

Field Service Management by GPS Insight is a work order management solution that helps businesses streamline operations related to scheduling, payment processing, location tracking, and more on a centralized platform. It enables staff members to maintain a central repository of customer data, such as locations, activity notes, service history, contact information and installed assets.

A built-in calendar tool lets team members schedule services and gain real-time visibility into job status. co-worker availability and overall team workload. It allows technicians to create build quotes, capture images, add notes, upload sketches, and capture electronic signatures. Additionally, employees can generate custom branded invoices and share them with customers as PDF files, shareable links, or email.

Field Service Management by GPS Insight allows businesses to manage accounting processes by integrating the platform with Quickbooks. Pricing is available on request and support is extended via live chat, FAQs, phone, email, and other online measures.


LongDescription

Status Tracking

Customizable Reports

Activity Tracking

Dispatch Management

Contract/License Management

Task Scheduling

Electronic Signature

Invoice Management

Customer Database

Job Management

Calendar Management

Customizable Fields

Scheduling

File Storage

Mobile Access

Inventory Tracking

Real Time Data

Routing

Historical Reporting

Real-Time Notifications

Service History

Workflow Management

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Estimating

Work Order Management

Customizable Templates

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Contact Database

Online Time Clock

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Customer History

Third-Party Integrations

Location Tracking

Maintenance Scheduling

Inventory Management

Up to 2 users with Starter plan of $49/mo

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Field Service Management

Live Online

Webinars

Documentation

Videos

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps with smart clustering helps businesses manage fuel costs, provide accurate ETAs, keep tabs on equipment with asset tracking, and oversee a mobile workforce with vehicle tracking. Verizon Connect Reveal includes GPS tracking, high-resolution maps, fuel consumption management, asset tracking, customizable dashboards, performance analytics, and more. With integrated fleet tracking, fleet operators can view all drivers on a map and automatically detect driving behavior such as harsh braking, quick starts, hard morning, and additional vehicle misuse. Verizon Connect Reveal platform sends real-time push alerts to notify dispatchers and supervisors of dangerous driver behavior. As an ELD solution, Verizon Connect Reveal provides mobile capabilities via an iOS and Android app for drivers to track performance and productivity through any smartphone. Once drivers log in, drivers can view nearby company vehicles and receive assignments. Any driver is able to view scheduled stops and an electronic log to see how they compare with other drivers using metrics such as the number of stops, idling, and speeding. Verizon ELD mobile app provides turn-by-turn navigation through Google maps integration. Verizon Connect Reveal provides 24/7 app support, installation assistance, and ELD compliance with FMCSA.



Field Service Management vs Verizon Connect

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