There are a ton of great features. I really like how I'm able to integrate directly into my website.

Whist the phone vibrates, without a sound some chats, are missed.

Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me.

They have been adding features at a rapid pace over the past year. The new visual workflow tool is really impressive.

I like their super cool chat widget and user interface also their knowledgebase. Gist knowledgebase reduces customer ticket submission a lot.

The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Their live chat is top notch, but I've recently been using their Twitter chats integrations - which is quite good. Drip emails also looking good.

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours.

So far I'm very happy with Gist and their support team was outstanding.

Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

The one thing that we absolutely love is how stunning the live chat component looks on our website and how easy it was to install and set up.

I pasted some code on my site and now the conversation bubble is active. I really appreciate how I can customize which pages it appears on.

There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements.

The trial/princing was a bit confusing and we had to redo the internal process due to that.

That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help.

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation.

Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation.

I like all the options to set up the system the way you work best and get information fast on the reports page.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them.

It is helping us a lot with our customer support. Turning our visitors into leads is simply awesome.

A fantastic team, committed to the product - already great and getting better every day.

The limited features, functionality and the overall feel of the product.

An all in one marketing software that is far better than the competition and at half the price. It does all sorts of marketing automation.

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew.

Overall it is a good product. Better than most of the products available, considering the cost and other factors.

Easy to use, easy to implement and gives our customers easy access to us.

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link.

The overall experience has been great so far and the Gist's customer support has been helpful and friendly every time we needed their assistance.

Based on UK and yet their pricing is very attractive.

Really fast and friendly customer support and easy to use software.

There is also a well build mobile application available.

It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

Enterprise-class helpdesk app, so many features. Love the automation module, we use it to manage our SLA rules and automatic notifications.

This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations.

I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick.

Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types.

The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.

We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.

With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.

It is great ticketing system, that gives us the full visibility of IT workload.

Low cost, does everything I needed it for. Ease of use and easy to administer.

JitBit is a great tool for teams with a lot of techs.

Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk.

The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use.

Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc.

SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.

Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day.

Low price, responsive customer support, very nice UI.

It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses. It's easy to use, easy to read, and you can teach a new employee to use it in a day.

Customer service is excellent and friendly. The product is really easy to use and a great price for the value.

Lack of social media integration, but you hack your own using Zapier.

Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities.

Worst customer service ever, The App doesn't work.

The ability to change an email into a Ticket saved hours of support.

US Dollar

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. 


Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.


Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.



LongDescription

Workflow Configuration

Automated Routing

Multi-Channel Communication

Social Media Integration

Email Management

Ticket Management

Knowledge Base Management

Real-Time Chat

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Full Text Search

Web browser (OS agnostic)

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

24/7 (Live Rep)

Self-Employed

2-10

11-50

Gist

Live Online

Webinars

Documentation

JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.


JitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.


JitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.


With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.



Support Ticket Management

Document Storage

Access Controls/Permissions

IT Asset Management

Customer Database

Customizable Fields

Call Center Management

Data Import/Export

Email Templates

Self Service Portal

Support Ticket Tracking

Workflow Management

Reporting & Statistics

Network Monitoring

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Monitoring

Remote Access/Control

Windows 7

Windows Vista

Windows XP

Mac OS

Windows 2000

Windows 8

Windows 10

Monthly plans:

Freelancer: $29 mo
Startup: $69 mo
Company: $129 mo
Enterprise: $199 mo

Gist vs Jitbit Helpdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons