About Gist

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages.

Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.

Gist facilitates integration with variou...


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Supported Operating System(s):

Web browser (OS agnostic)

133 Reviews of Gist

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(105)

105

4 stars

(25)

25

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 133 results

January 2021

Christopher from Writing Momentum

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

SLICK Messenger Bot + Full Email Automation

Been using Gist for years now--replaced Active Campaign for me--and I'm able to do all the same things with a messenger bot, too!

Pros

Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the #1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying!

Cons

Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad!

Reasons for Choosing Gist

I considered many other email systems, but Gist does everything they do for less--and that messenger bot adds huge value.

Reasons for Switching to Gist

Gist has better pricing and includes a messenger bot. Website owners don't know what they're missing out on until they install one of these and see their visitor interactions skyrocket!

July 2019

User Profile Picture

Andrew from Management Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2019

Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here

Pros

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Cons

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Reasons for Choosing Gist

Cost/feature sets.

Reasons for Switching to Gist

Mautic is self hosted and required a lot of setup/admin. Not very user friendly without an admin to support you. CovertFox (now Gist) had a lifetime deal that I couldn't pass up as an early adopter.

May 2021

Mark from Alphaleads

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

Gist- The Perfect Sofware for any Service Related busines

I am very happy with my Gist experience so far and rhey have been receptive to my ideas in the past with different features or how to streamline then to create a better user experience.

Pros

The chat box on Gist is by far my favorite Gist feature. Being able to talk with potential clients instantly via the Gist chat box i have on my sites makes communication far easier than endless email chains.

Cons

When gist first launched as Convert Fox they didn't have that many products or features, just mainly an email autoresponder. They have come a long way since then.

Reasons for Switching to Gist

I made the switch initially from Aweber as i had more options and features with Gist and less subscriptions as Gist had a chat box option and also an autoresponder.

September 2020

William from The Expat

Company Size: 1 employee

Industry: Broadcast Media

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2020

+6 months I asked to have my billing information removed...

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Pros

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Cons

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Reasons for Switching to Gist

this was a lifetime offer that seemed to have most of what I was looking for, again the dreams of this company never meshed with reality.

April 2021

James from Rich Living, LLC

Company Size: 2-10 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2021

Great Feature-Rich Software

Overall, Gist is great. There's a lot to learn to use it well.

Pros

There are a ton of great features. I really like how I'm able to integrate directly into my website.

Cons

It takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software.

Reasons for Choosing Gist

Pricing