About Gist

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. 

Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.

Gist facilitates integration with various third-party application...


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Supported Operating System(s):

Web browser (OS agnostic)

122 Reviews of Gist

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(97)

97

4 stars

(24)

24

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 122 results

August 2019

Oliver from Comparethemarket.com.au

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Gist is a powerhouse in the making

Pros

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Cons

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

July 2019

Andrew from Management Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2019

Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here

Pros

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Cons

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Reasons for Choosing Gist

Cost/feature sets.

August 2020

Austin from Numki by 981 Media

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

You should give Gist a serious look if you want to convert and nurtur inbound leads to your website

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Pros

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours. It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Cons

Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

Reasons for Choosing Gist

I went with Gist ultimately because it was more affordable while offering almost the same featureset.

September 2020

William from The Expat

Company Size: 1 employee

Industry: Broadcast Media

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2020

+6 months I asked to have my billing information removed...

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Pros

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Cons

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

July 2020

Alvaro Luis from Edunova Colombia SAS

Verified Reviewer

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Best benefit-cost ratio software

Gist is well suited to build relationships with leads and customers, to offer better support. And because of its marketing automation features could be very handy for improving collaboration in, as an example, the provision of educational services. We have worked with the companion iOS App and it is great for both the customer service team and the support team.

Pros

Good live chat tool. Easy to create custom chat bots robots. Capabilities to send broadcasts and drip marketing campaigns. Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose. Build relationships with leads and customers. Support. Marketing automation.

Cons

shortcomings such as no crm are manageable.

Reasons for Choosing Gist

Gist is better because easy of use and pricing. Hands down. It has an unbeatable cost-benefit ratio. Customer service has been with us since we started using it. That's great. For us, shortcomings such as no CRM are manageable. We like its front end appearance and customization features. With Gist we have "All The Tools To Build A Successful Online Business." We say that's for real.