Gist

RATING:

4.71

(138)

About Gist

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed. Gist facilitates integration with various third-party applications such as Zapi...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Gist Pricing

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Available

Gist creating new articles
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Gist Reviews

Overall Rating

4.71

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 137 reviews

User Profile

Marc

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2019

Better customer engagement

Pros

Makes it easier for us to engage with our customers by giving them an additional way to contact us as well as being able to respond on multiple devices/platforms.

Cons

When responding via email, wish it would recognize our email signatures and remove them.

Reasons for choosing Gist

Our needs were (and still are) pretty modest, so it came down to price. Gist was the best value of the solutions we evaluated.

Christopher

Verified reviewer

Company size: 2-10 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2021

SLICK Messenger Bot + Full Email Automation

Been using Gist for years now--replaced Active Campaign for me--and I'm able to do all the same things with a messenger bot, too!

Pros

Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the #1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying!

Cons

Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad!

Reasons for choosing Gist

I considered many other email systems, but Gist does everything they do for less--and that messenger bot adds huge value.

Reasons for switching to Gist

Gist has better pricing and includes a messenger bot. Website owners don't know what they're missing out on until they install one of these and see their visitor interactions skyrocket!

William

Company size: 1 employee

Industry: Broadcast Media

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

September 2020

+6 months I asked to have my billing information removed...

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Pros

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Cons

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Reasons for switching to Gist

this was a lifetime offer that seemed to have most of what I was looking for, again the dreams of this company never meshed with reality.

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2020

Happy User = Happy Customers!

We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go. We also use it for email marketing, complete with automation and tracking. Gist's team inbox works perfectly for our small team and deliverability is commendable! Gist is very east to set up, it took a few hours for a non techy person like me to put it up & running! Booking feature = WOW The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales Their customer service is brilliant, nothing more to ask for

Pros

The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it. Email deliverability & tracking is great!

Cons

Contact form to be pushed straight to conversations (I already requested this)

Reasons for choosing Gist

Price point and Gist has almost everything that we need in one app! Plus deliverability score is very important to us.

Reasons for switching to Gist

their mobile app is very glitchy & user interface does not look good

Luke

Verified reviewer

Company size: 1 employee

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2020

All-In-One Marketing Automation Software - Covers Most Features Needed

Pros

I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat & bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Cons

Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

Reasons for choosing Gist

The simple fact that it provided all the features that I needed compared to the competition, and also at an affordable price. The competition is quite expensive or doesn't provide the features Gist does - meaning you need to integrate more software etc.

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