# Jitbit Helpdesk Software Reviews, Demo & Pricing - 2026 > Review of Jitbit Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/jitbit-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Jitbit Helpdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/jitbit-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/jitbit-profile/alternatives/) # Jitbit Helpdesk 2026: Benefits, Features & Pricing Wondering if Jitbit Helpdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Jitbit Helpdesk 4.5 [(33)](https://www.softwareadvice.com/help-desk/jitbit-profile/reviews/) Pricing Starting at $29.00 per month ### About Jitbit Helpdesk JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices. JitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise. JitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests. With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities. Wondering if Jitbit Helpdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Jitbit Helpdesk User Interface ## Popular Jitbit Helpdesk Alternatives Main Product Jitbit Helpdesk 4.5 [(33)](https://www.softwareadvice.com/help-desk/jitbit-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.30Value for money - 4.45Customer support - 4.28Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) 4.6 [(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.37Value for money - 4.30Customer support - 4.56Functionality Pricing Starting at $24.90 per month Get Price Alternative Product [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1428)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.69Value for money - 4.62Customer support - 4.64Functionality Pricing Starting at ₹480.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [ServiceNow](https://www.softwareadvice.com/product/27432-ServiceNow/) 4.5 [(350)](https://www.softwareadvice.com/product/27432-ServiceNow/reviews/) Ratings Breakdown - 4.24Ease of use - 4.14Value for money - 4.33Customer support - 4.46Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Jitbit Helpdesk Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Freelancer $29.00 flat rate, per month No plan information available Startup $69.00 flat rate, per month No plan information available Company\* $129.00 flat rate, per month No plan information available Enterprise\* $249.00 flat rate, per month No plan information available Small $1,699.00 flat rate, one time Plan includes: - Free Upgrades Within 1 Year - Instant Delivery - Perpetual License - Recoverable Keys Company $3,499.00 flat rate, one time Plan includes: - API - Free Upgrades Within 1 Year - Instant Delivery - Ios & Android Apps - Perpetual License - Recoverable Keys - SAML Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Jitbit Helpdesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Jitbit Helpdesk API Customer Database Customizable Branding Customizable Fields Data Import/Export Email Templates Knowledge Base Management Mobile App Real-Time Chat Single Sign On Ticket Management ## Jitbit Helpdesk Integrations Trello Integration rated undefined from -1 review Bitbucket Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Harvest Integration rated undefined from -1 review See all 12 integrations ## Jitbit Helpdesk User Reviews Overall Rating 4.5 Ratings Breakdown 5 73% 4 21% 3 0% 2 0% 1 6% Secondary Ratings Ease of Use 4.6 Value for money 4.3 Customer support 4.5 Functionality 4.3 VR Verified Reviewer Industrial Automation 201-500 employees Used daily for more than 2 years Review source Reviewed November 2019 Great web, not it's app 5 Previously 4 Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app Ratings Breakdown 5 Ease of use Previously 3 2 Functionality Previously 4 Pros: we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform Cons: App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app Read More KV Karl V. Verified reviewer Broadcast Media 201-500 employees Used daily for more than 2 years Review source Reviewed January 2024 Jitbit Helpdesk 5 We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration Cons: Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point. Reasons for choosing Jitbit Helpdesk Provided more than we needed, wasn't as flexible and substantially increased pricing options. Read More JZ Jeofrey Z. Transportation/ Trucking/ Railroad 10000+ employees Used daily for less than 6 months Review source Reviewed January 2017 Worst Customer Service 1 Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing, It didn't work Cons: It doesn't work Vendor Response We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further. Replied June 2018 Read More GP Gestione P. Verified reviewer Maritime 51-200 employees Used daily for less than 2 years Review source Reviewed April 2024 The Stable and Dynamic Approach for Customer Help 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face. Cons: itbit Helpdesk is aggressive and quick to resolve the arising challenges. Read More AL Annex L. Verified reviewer Medical Practice 11-50 employees Used daily for less than 2 years Review source Reviewed May 2024 Determined Help Desk for Firms 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded. Cons: Jitbit Helpdesk has an impressive solution in making customer help distinct. Read More AD Adam D. Verified reviewer 51-200 employees Used daily for less than 2 years Review source Reviewed February 2018 JitBit is the next big thing! 5 If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys! Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low! Read More MW Mark W. Verified reviewer Packaging and Containers 201-500 employees Used daily for more than 2 years Reviewed July 2019 JitBit is a great tool for teams with a lot of techs 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The value for the feature set is off the charts Cons: It works as it should and does what we need it to do to manage our HelpDesk. Reasons for choosing Jitbit Helpdesk Value Read More Tetyana G. Verified reviewer Telecommunications 51-200 employees Used daily for less than 6 months Review source Reviewed April 2020 Easy IT ticketing 5 It is great ticketing system, that gives us the full visibility of IT workload. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications. Cons: No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK. Read More Konstantin R. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 6 months Review source Reviewed October 2019 Very nice ticketing system 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Jitbit Helpdesk has changed the way our maintenance team handles support email. The app assigns agents automatically, auto-responds to common questions, etc. The asset tracking is a nice addition too. Cons: Parts of the app are based on jQuery, not converted to Vue yet. Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used weekly for less than 6 months Reviewed September 2019 Great helpdesk for our team 5 after alternatives, jitbit become featured option for our team. it's very simple to begin work and service has flexible settings. everyone can easily install it (especially saas-version) and begin to use day-to-day after the order. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: integration with jira and slack; mobile version; flexible for different sized teams; convenient mailbox; adequate price; Cons: some minor bugs in interface, but not in functionality Read More Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/jitbit-profile/reviews/) ## Jitbit Helpdesk Popular Comparisons [TeamViewer ONE vs Jitbit Helpdesk](https://www.softwareadvice.com/help-desk/jitbit-profile/vs/teamviewer/)[Zoho Assist vs Jitbit Helpdesk](https://www.softwareadvice.com/help-desk/jitbit-profile/vs/zoho-assist/)[LiveChat vs Jitbit Helpdesk](https://www.softwareadvice.com/help-desk/jitbit-profile/vs/livechat/)[Freshdesk vs Jitbit Helpdesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/jitbit/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/jitbit-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? 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