JitBit Helpdesk Ticketing Software


 

JitBit Helpdesk Ticketing is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.

JitBit features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.

JitBit features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.

With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.

 

JitBit Helpdesk Ticketing - Dashboard
 
  • JitBit Helpdesk Ticketing - Dashboard
    Dashboard
  • JitBit Helpdesk Ticketing - Knowledge base
    Knowledge base
  • JitBit Helpdesk Ticketing - Reports
    Reports
  • JitBit Helpdesk Ticketing - Integrations
    Integrations
  • JitBit Helpdesk Ticketing - Tickets on multiple devices
    Tickets on multiple devices
  • JitBit Helpdesk Ticketing - Messaging feature
    Messaging feature
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

11 Reviews of JitBit Helpdesk Ticketing

 

Start your review of JitBit Helpdesk Ticketing

Click to start
https://www.softwareadvice.com/help-desk/jitbit-review/
Software Advice Reviews (1)
More Reviews (10)

Showing 1-1 of 1

Jeofrey from Lufthansa
Specialty: Transportation
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Worst Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Pros

Nothing, It didn't work

Cons

It doesn't work

Advice to Others

IT doesn't work

 
 
 
Showing 1-10 of 10

Aimee from Nexsyis

July 2017

July 2017

Makes managing customer support easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity.

Cons

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category.

Review Source: Capterra
 


September 2016

September 2016

Affordable and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.

Pros

Low price, responsive customer support, very nice UI.

Cons

Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.

Advice to Others

Most of the helpdesk software apps out there have a pretty standard feature set, right? So paying attention to "secondary" things like - how responsive is the vendor's customer support? How fast they add the new features you request? Are they open to feedback in general? Are they reliable and been here for a while? Jitbit kinda nailed all of the above I would say.

Review Source: GetApp
 

Francine from AMERICAN OVERSEAS SCHOOL OF ROME

December 2015

December 2015

Great product.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Customer service is excellent and friendly. The product is really easy to use and a great price for the value. Strongly recommend it.

Review Source: Capterra
 

Rob from Speedway LLC

November 2015

November 2015

Excellent software, after some modifications for the Corporate world

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
Easily modifiable, source code available with correct license.
Easy to use for users.
Scripting/Automation/SLA tools makes automating jobs easy.
Integrated knowledge base capabilities.

Cons:
No group level permissions
Two tiered Problem/Category versus three tier Category/Item/Problem solution.
Three security tiers means corporations may need to modify code to handle different situations.
Category selector is not filterable, with large numbers of categories, searching and reporting is tedious.
Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk).
With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.


Overall:
If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do.

Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that.

Review Source: Capterra
 

Helen from Head Light Ltd

November 2015

November 2015

Really fast and friendly customer support and easy to use software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to set up and use.

Excellent customer support for advice, set up and ongoing support. Very fast response time.

Review Source: Capterra
 

J from DCSD

November 2015

November 2015

Simple, but powerful helpdesk application

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick. There is a lot of built-in functionality, and if you find there is something that is missing, the support/development team is pretty good about being receptive to new features.

While this application cannot perform everything (a few more automation options or reports would be nice ), it is certainly a very economical purchase that you can have up and running very quickly.

Review Source: Capterra
 

Dario from RES

November 2015

November 2015

Really great software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I spent any time with OsTicket before buy this great software (too much time spending for my job). Really easy installation and ready to use software. I configured in 3-4 hours. Very powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging,...) and last but not least great support.

Review Source: Capterra
 

Olle from Swedish Film Institute

November 2015

November 2015

Clean, easy and fast

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Gives you what you expect but with an extra quality in the product.

Review Source: Capterra
 

Frank from deep AG

November 2015

November 2015

Fast response and good answers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Fast response and good answers

Review Source: Capterra
 

Peter from Dyfnet

September 2015

September 2015

Neat, affordable & easy to use, but no twitter integration

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back).

This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution.

Review Source: Capterra