

Jitbit Helpdesk Software
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About Jitbit Helpdesk
Jitbit Helpdesk Pricing
Monthly plans: Freelancer: $29 mo Startup: $69 mo Company: $129 mo Enterprise: $199 mo
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
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Jitbit Helpdesk User Reviews
OVERALL RATING
Showing 1 - 5 of 29 reviews

Matt
Verified reviewer
Company size: 11-50 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
November 2018
Fantastic Self Host Helpdesk
Pros
The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.
Cons
The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.
Michael
Company size: 1,001-5,000 employees
Industry: Industrial Automation
Time used: More than 2 years
Review Source: Capterra
July 2019
Jitbit - The best Bang for the Buck!
Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.
Pros
Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.
Cons
There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.
Reasons for switching to Jitbit Helpdesk
Speed, ease of use, flexibility, modern programming
Jeofrey
Company size: 10,000+ employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 6 months
January 2017
Worst Customer Service
Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.
Pros
Nothing, It didn't work
Cons
It doesn't work

Response from Alex
We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.
Replied June 2018
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
April 2021
Ottima soluzione per la gestione dei ticket
Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli.
Pros
In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta"
Cons
Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile.
Anonymous
Time used: Less than 2 years
Review Source: GetApp
September 2016
Affordable and easy
We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.
Pros
Low price, responsive customer support, very nice UI.
Cons
Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.