JitBit Helpdesk Ticketing is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.
JitBit features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.
JitBit features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.
With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.
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Number of employees: 201-500 employees
Number of employees: 501-1,000 employees
Number of employees: 1,001-5,000 employees
Adam from Riskalyze
Number of employees: 51-200 employees
Aimee from Nexsyis
Jeofrey from Lufthansa
Number of employees: 10,000+ employees
Response: Alex, JitBit Software
We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.
Francine from AMERICAN OVERSEAS SCHOOL OF ROME
Rob from Speedway LLC
Helen from Head Light Ltd
J from DCSD
Dario from RES
Olle from Swedish Film Institute
Frank from deep AG
Peter from Dyfnet