AzureDesk vs Jitbit Helpdesk

RATING:

4.5

(51)

AzureDesk has 51 reviews and a rating of 4.51 / 5 stars vs Jitbit Helpdesk which has 32 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (51)
4.6 (32)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 10, 2024
May 10, 2024
Pros/Cons
  • Pros

  • I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.
  • Great knowledgebase and easy to working on detailing.
  • Cons

  • High, low and normal isnt sufficient for my needs.
  • Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.
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  • Pros

  • Based on UK and yet their pricing is very attractive.
  • There is also a well build mobile application available.
  • Cons

  • It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.
  • There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2017

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos