I love the ease of setup and the ease of control. I am able to maneuver the program with little to no error.

Being able to RDP into a client's computer from the helpdesk is awesome. Inventory and tickets in the same interface is also nice.

Our work was fieldwork and to have a web-based solution was very helpful to track complaints and provide response to clients and management about the work done.

Web Help Desk so far is doing a pretty good job at automating the tickets and routing to the required departments and individuals.

Initial setup was a pain. I had to quote out a SQL server and set that up just to use the product.

It has been a very low cost, reliable solution that has helped us keep track of assets and help tickets. It also requires very little maintenance.

This has worked well for our company, and best advantage has been prompt and good tech support.

I like that WHD is very straightforward to use and is very stable. It integrates with Single Sign On with Windows.

There has been a memory leak present for years, the only fix we have found is to restart the machine once it becomes completely unusable.

WHD has a very clean user interface. It is very easy to navigate and it is mobile friendly.

Web Help Desk is a modern solution for ticket based system. Modern UI and great reports.

It requires some effort to fully implement and it is hard to integrate with other tools.

The only complaint that I have is that the ticketing system of this service is a little difficult to navigate.

Their customer service is very quick and responsive, it is a very easy to use application and most importantly, helpful.

The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude.

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

I like the ui it's very clean, and very easy to find what your looking for in the software.

The initial configuration is a pain if you do not know what you're doing. It does not auto select to email the client either.

Very affordable - sales rep that I worked with was very helpful and gave us a nice discount. Good features: Task automation, work flow, email threading (adding ticket notes via email).

With SolarWinds we can create granular reports to address problem areas.

It integrates with Solar Winds and helps with asset control. The Helpdesk UI/UX is easy to read.

Support webhelpdek is very bad. If i let only for npm sam.

That being said, it is reliable and the support is fantastic. It is a great value for the money for a non profit.

I enjoy being able to custom build reports, have an amazing dashboard in the NOC for all to see. One with soft helpdesk technical skills can easy navigate and self learn.

A rich full-featured help desk software that integrates nicely with alot of solarwinds many awesome programs.

You only get a very select few options when it comes to dashboards. The reporting can get confusing as well which also has limited options of reporting.

We are able to track the metrics that we desire and it helps our team have a clear sense of what needs to be accomplished in a given day.

Customizing ability and ease of use for clients. Easy to track assets and update inventory.

Ease of use, end user friendly. We haven't used the asset portion of it much bit would like to start using it soon.

SolarWinds generates a positive impact thanks to cost reduction.

Really fast and friendly customer support and easy to use software.

There is also a well build mobile application available.

It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

Enterprise-class helpdesk app, so many features. Love the automation module, we use it to manage our SLA rules and automatic notifications.

This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations.

I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick.

The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.

We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.

With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.

It is great ticketing system, that gives us the full visibility of IT workload.

Low cost, does everything I needed it for. Ease of use and easy to administer.

JitBit is a great tool for teams with a lot of techs.

Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk.

The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use.

Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc.

SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.

Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day.

Low price, responsive customer support, very nice UI.

It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses. It's easy to use, easy to read, and you can teach a new employee to use it in a day.

Customer service is excellent and friendly. The product is really easy to use and a great price for the value.

Lack of social media integration, but you hack your own using Zapier.

Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities.

Worst customer service ever, The App doesn't work.

The ability to change an email into a Ticket saved hours of support.

US Dollar

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management.


The solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests.


Web Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.


Web Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.



LongDescription

Support Ticket Management

Surveys & Feedback

IT Asset Management

Workflow Configuration

Contract/License Management

Task Scheduling

Change Management

Project Management

Procurement Management

Automated Routing

Problem Management

Self Service Portal

Help Desk Management

Project Time Tracking

Cost Tracking

Dashboard Creation

Inventory Tracking

Capacity Management

Service Catalog

Multi-Channel Communication

Support Ticket Tracking

Workflow Management

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Knowledge Base Management

Service Level Agreement (SLA) Management

Availability Management

Audit Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Remote Access/Control

Supplier Management

Requisition Management

Incident Management

IT Asset Tracking

Release Management

Inventory Management

Task Editing/Updating

Task Tagging

Task Progress Tracking

Knowledge Management

Alerts/Notifications

Dashboard

Mac OS

Web browser (OS agnostic)

Windows 10

SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Web Help Desk

Documentation

Videos

JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.


JitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.


JitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.


With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.



Document Storage

Access Controls/Permissions

Customer Database

Customizable Fields

Call Center Management

Data Import/Export

Email Templates

Reporting & Statistics

Network Monitoring

Real-Time Chat

Chat/Messaging

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Monitoring

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Monthly plans:

Freelancer: $29 mo
Startup: $69 mo
Company: $129 mo
Enterprise: $199 mo

Web Help Desk vs Jitbit Helpdesk

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