Ascentis vs Spidergap 360 Feedback

RATING:

4.2

(55)

Ascentis has 55 reviews and a rating of 4.18 / 5 stars vs Spidergap 360 Feedback which has 107 reviews and a rating of 4.8 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (55)
4.8 (107)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
June 21, 2023
May 7, 2024
Pros/Cons
  • Pros

  • The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good.
  • All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one self-service solution.
  • Cons

  • Lack of training classes - it's all online videos.
  • The customer service for Ascentis is absolutely non-existent. It was so terrible that I had to send an email to the CEO and other members of the C-Suite to get my issues addressed.
Read all user reviews
  • Pros

  • The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.
  • The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.
  • Cons

  • Not so much the software ut I was a little it disappointed that I could not download the group analysis.
  • Lack / awkwardness of distinguishing between self and peer reviewers.
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2018

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2021

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N/A
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos