In particular the new modern UI has been great.

Slight delay in sending a message in chat - not sure if it went and then seconds later the response will pop up.

There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication.

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving.

Pros: easy to use like the canned messages. Also like that it is mobile friendly.

People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators.

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Ease of  setup and customization was great in getting everything going.

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.

We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Inserting template messages is easy and useful. Comm100 tracks the visitor behavior and this enables us to act quicker on queries.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

Good customer service, good team, excellent follow through and easy to launch.

Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.

It did not alert us that we had unread emails.

The times we have needed help, the Comm100 support has been great.

We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Great Company-Great Service- Very cost effective.

The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently.

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Great experience so far, pleasure to work with and to communicate with the support if needed.

New version was way too bright, which is bad for the eyes.

So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

I like the freedom Comm100 gives you. You can add whatever canned message you would like to use and freely express yourself with customers.

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

The ease of use is great. I love the canned messages feature.

I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them.

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Everything you could want from a live chat system and more.

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.

One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

US Dollar

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, and screen sharing, safely and securely. 

From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com. 

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Collaboration Tools

Assignment Management

Data Import/Export

File Transfer

Call Routing

Self Service Portal

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Drag & Drop

Autoresponders

Remote Support

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

Multi-Language

Chatbot

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Comm100 Live Chat

In Person

Live Online

Webinars

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


Comm100 Live Chat vs WhatsApp

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