I like how accessible their customer service is. Sensitive content hidden] has been excellent in working with us to ensure we are using CR to its full potential.

I like that once you are tracking client's goals it is easy to go in and track progress.

The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to.

I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

I really love all the features about this software. I love that I can get information from past, present and input future events.

I love working on CR, because it is a program that over all I under how to navigate most of it, it’s easy and user friendly.

It can be a little confusing at times with all the different windows to open.

I enjoyed central reach especially when you understand how to utilize it a manipulate it to visually show what you need it to.

Very user friendly and easy to navigate through the different clients and appointments.

Central Reach customer service team is great. They respond within 24 hours and always have great recommendations.

I do not like how the claims line look it gets very confusing and can get very frustrating.

The app can be a little confusing at first, but nothing that exploring a bit won’t fix. Its also an option to run the program from a web browser.

M constantly impressed with Central Reach’s comprehensiveness, incredible customer services, and constant development.

Great customer service to help with the above.

Has been great and easy to use for the most part. The hardest things to find are usually documents uploaded by others.

The binders and ability to organize how you would like. I like the customer service and ability to receive support quickly.

They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable.

It was difficult not being able to correct mistakes you knew you made without going through the HR department.

Sometimes it’s limiting and errors are not quickly fixed.

It is also quite expensive compared to similar software. There always seems to be a glitch which also makes working with EHR very difficult.

The costumer service when I didn’t understand how to interact with the software was amazing. The lessons reinforced what they taught and provided quizzes so I really got the material.

Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program.

Great ABA Platform and the best so far that I have used in my 8 years in the field. Very easy once trained and features are great.

I like the ease of use and the variety of features available to me as a therapist.

It can be difficult to read the information on the appointments from calendar view and you have to click on the appointment to open it up to see all the needed info.

The software has been flexible enough to use for programs beyond therapies.

This system is easy to use once you get the hang of it. It's nice having all functions of our Revenue Cycle in one software.

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

It integrated so poorly that we had to go with another EHR which was bad because our EHR was great-the only reason we left was because of this product from Advanced MD.

It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them.

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

I still am not sure if they were lying or just incompetent. Eventually we changed EMRs and moved all the charts to another billing service.

AdvancedMD is very user friendly with all the bells and whistles.

I love the ease in being able to schedule patients and be able to schedule future appointments.

This is convenient to use because you can use it on your phone, iPad, computer, etc. it allows me to do work remotely and it’s great. The  phone version is easy to use.

Communication is very poor. It has been difficult getting people to understand a therapy clinic vs a physicians office.

Very poor customer service and accessibility to their team.

I really enjoy working with this company. I find them friendly and helpful.

SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing.

Transfering to Advamced MD was the worst decision I made.

WEAK , frustrating software; a poorly implemented EHR.

Customer service is top notch. They answer, the respond, they are kind and easy to understand.

The PM side is pretty straight forward and easy for my employees to use. The integration with other apps has also been very nice.

The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. WE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc.

Constant problems with connect and development just does not build features to compensate for shortcomings.

The software had long lag times to find cpt codes and difficulty linking payments. In the end we decided to stop using after one month, but had to pay a buyout of $1,440 dollars.

Very user friendly and good value for the investment.

Great medical billing software. It has a good cost-effective solution to integrated billing.

There is no alerts to notes that have been unsigned for 72 hours (this blows my mind since its a major compliance requirement).

Really liked the ease of navigation and the all around feel of the software and ease to read screens.

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

The customization of AdvancedMD is extremely useful especially for multi-specialty clinics.

I like the fact that in many respects the system does what we need it to do, and has many features that reduce, if not eliminate paperwork.

I cant place stop payments in fear of them deleting our information due to non-payment.

This ended up causing a total waste of my entire office and back office staff's time.

Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

I LIKE BEING ABLE TO CUSTOMIZE TO OUR NEEDS WHEN NEEDED.

The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks.

Unmet needs, lack of communication with us and amongst the team.

The revenue cycle management is a disaster. We have lost thousands of dollars.

US Dollar

CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution.

Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maximize reimbursements with powerful scheduling to deliver all authorized treatment hours; improve RCM cash flow across billing, claim scrubbing, clearinghouse integration, payment posting, invoicing, credit card processing, and secondary and tertiary insurance billing; and leverage business intelligence reporting and analytics to drive business growth.

Therapy practices choose CentralReach to elevate care. The data collection and program management solution powers effective staff supervision, frequent client progress monitoring, and remote parent training, plus video modeling. Automations equip clinicians to spend less time on documentation and administration, and more time with clients, and the included CR Mobile app supports end-to-end care delivery, offline or online.

LongDescription

Treatment Planning

Document Templates

Patient Records Management

Employee Management

Electronic Payments

Patient Engagement

ABA Data Collection

Practice Management

Customizable Reports

Document Storage

Access Controls/Permissions

Data Storage Management

Activity Tracking

HIPAA Compliant

Charting

Progress Tracking

Digital Signature

Electronic Signature

Credit Card Processing

Invoice Management

Communication Management

Patient Intake

Customer Database

Registration Management

Care Plan Management

Calendar Management

Multi-Physician

Template Management

Scheduling

Assessment Management

Multi-Location

Self Service Portal

EMR/EHR

Mobile Access

Compliance Management

Claims Scrubbing

Historical Reporting

Single Provider Practice

Inpatient/Residential

Role-Based Permissions

Client Portal

Forms Management

Insurance Management

Revenue Management

Initial Assessments

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Decision Support

Automated Scheduling

Medical Billing

Physician Scheduling

Chat/Messaging

Availability Management

Customizable Templates

Coding Assistance

Billing & Invoicing

Program Management

For Mental/Behavioral Health

Real Time Reporting

Behavior Tracking

Goal Setting/Tracking

Compliance Tracking

Reporting/Analytics

For ABA Industry

Progress Reports

SOAP notes

Claims Management

Payroll Management

Customizable Forms

Appointment Management

Records Management

Learning Management

Patient Scheduling

Patient Portal

Appointment Scheduling

Multi-Provider Practice

Document Management

Insurance Eligibility Verification

Therapy Notes

Progress Notes

Notes Management

Data Visualization

Financial Analysis

Client Database

Clinical Notes

Clinic Interoperability

Data Security

Documentation Management

Staff Management

Session Notes

Patient Database

Patient Monitoring

For Occupational Therapists

CentralReach is priced per user and varies by product. Please contact CentralReach for details.

Email/Help Desk

Knowledge Base

Phone Support

11-50

51-200

201-500

501-1000

1000+

CentralReach

In Person

Live Online

Webinars

Documentation

Videos

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health records, medical billing, patient engagement tools, telemedicine functionality, patient charts, reputation management, financial analytics and business intelligence reporting that all work together to automate medical practice workflows.

Integrated workflows automates the patient journey and improves the patient experience, starting with self-scheduling onsite or telemedicine appointments. Reminders can be sent to via text or email to notify of patient appointments . Using automated functionality, insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Intake and consent forms are sent through a patient portal and automatically collected into the patient chart.

With a physician dashboard, charting and prescriptions can be done from a centralized location. Charge capture occurs during the charting process without billing staff needing to copy or paste.

AdvancedMD's cloud platform provides remote access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and is available for any mobile device via an iOS and Android app.


CentralReach vs AdvancedMD EHR

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