CentralReach software


12 reviews(4.5/5)
12 reviews(4.5/5)

CentralReach is an electronic health record (EHR) and practice management solution primarily used in mental and behavioral health, occupational medicine, physical therapy and speech therapy practices. This cloud-based system is compliant with the Health Insurance Portability and Accountability Act (HIPAA).  

CentralReach includes applications for billing, scheduling, picture archiving systems, human resources and more. Its functionalities include a drug database, ICD-10 coding tools and referral letters.

The software allows users to customize treatment plans, assessment forms, data tracking, manuals and more. These customized forms can be turned into templates for all clinical staff to use.

CetralReach can handle claim scrubbing, batch posting, credit card processing and claims reporting, among other capabilities. Its scheduling module offers fee-based scheduling, appointment reminders and patient messaging.

This solution is priced by the number of users per month. It can accommodate any size practice. Native application of CetralReach is available for both the iOS and Android platforms.

Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of CentralReach

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    I use this software to do ABA therapy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is very easy to use. It is user friendly and intuitive. I especially like the timesheets feature where you can see the totals for all of your past time sheets.

    Cons

    The computer-based software works great, but the app has some serious problems. Notes never save and I have never successfully been able to convert an appointment through the app. Additionally, if you have to make changes to the time of the appointment, it doesn't actually save changes after it seems to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Excellent, allows my practice management in mental health, and physical therapy and speech.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits are multiple, CentralReach is the leading provider of records management software and electronic health practices for clinics focused on the analysis of applied behavior (ABA) and CentralReach, the leading provider of electronic health record and practice management software for clinics focused on applied behavior analysis (ABA) and speech therapy.

    Pros

    I like most is that this cloud-based system complies with the Health Insurance Portability and Accountability Act (HIPAA). Likewise, it is very favorable that CentralReach includes applications for billing, programming, image file systems, human resources and more. Its functionalities include a database of medicines, ICD-10 coding tools and reference letters. Also that the native application of CetralReach is available for iOS and Android platforms.

    Cons

    I like least is that some more professionals spend more time on administrative work than working with clients. I consider it a company in the process of maturation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tiffany M. from Department of Social Services

    Number of employees: 201-500 employees

    February 2018

    CentralReach is innovative with its layout compared to comparable software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked the flexibility of the timesheets and how easy it was to input times, notes, and details regarding my ABA visits. It was very helpful to have each time block labeled and I could put my clients information (case numbers, Medicaid numbers, etc.) with the time block I used.

    Cons

    I wish the layout was a little larger. Sometimes when I was in a rush I would make an error thinking I clicked a certain time or client but it wasn't the right one.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shemillia from CBC

    December 2017

    We recently started on Central Reach

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It works well for an ASD company

    Pros

    Central Reach is a great software it tracks mileage, drive time, and it's easy to use in the field. The cost for the software was a reasonable price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Haifa from ESG

    October 2017

    Signing on with Central Reach was the best decision I could have made for my small business. I own a

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Signing on with Central Reach was the best decision I could have made for my small business. I own an agency in its 4th year and was looking for options that could help reduce the demand on me as an owner who still actively provides clinical services to clients, without having to hire a full-time scheduler/claims manager. The Central Reach software has significantly reduced the number of hours that I spend in front of a computer screen inputting information and makes data on my employees and clients available at the ready. I almost (dare I say...) find managing this information enjoyable, rather than a complete strain on my schedule. This was an incredible investment for the future of my company!

    Cons

    Signing on with Central Reach was the best decision I could have made for my small business. I own an agency in its 4th year and was looking for options that could help reduce the demand on me as an owner who still actively provides clinical services to clients, without having to hire a full-time scheduler/claims manager. The Central Reach software has significantly reduced the number of hours that I spend in front of a computer screen inputting information and makes data on my employees and clients available at the ready. I almost (dare I say...) find managing this information enjoyable, rather than a complete strain on my schedule. This was an incredible investment for the future of my company!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephanie from Slarc

    June 2017

    The software has been flexible enough to use for programs beyond therapies.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy for staff to use (both direct support staff and finance) and makes reporting easy for compliance purposes.

    Cons

    We thought we could get the learning tree up and running quickly. Staff who reviewed its functionality were not able to clearly identify how best to use it.

    Review Source: Capterra
  • Katie from Next Steps Behavioral Centers

    April 2017

    Superb Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The initial training is well organized and complete, but no matter what questions come during implementation! We had some unique questions related to workflow and how to optimize the system. Having a BCBA **IN** support was awesome. It's so cool that this company really GETS what we do and how we need the system to work. I've found the support to be positive and very helpful!

    Review Source: Capterra

    Response: CentralReach, CentralReach, LLC

    June 2017

    We greatly appreciate the kind words and are so glad to be able to make things easier for your organization. It's praise like this that keeps us striving to create the most user friendly and helpful software to make your experience smooth and painless. We're always working to improve and add great new features for your convenience. We'll keep up the hard work and aspire to give you the tools you need to get the job done in a timely and professional manner.

  • Esther from Steps To Success Therapy

    March 2017

    Great Customer Support!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We think Central Reach is a great program but our Customer Success team member, is what makes this program outstanding! She is guiding us through the process with clarity and patience, we are really enjoying using Central Reach

    Review Source: Capterra
  • Christina from Tate Behavioral

    Number of employees: 11-50 employees

    March 2017

    Best Decision

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Signing on with Central Reach was the best decision I could have made for my small business. I own an agency in its 4th year and was looking for options that could help reduce the demand on me as an owner who still actively provides clinical services to clients, without having to hire a full-time scheduler/claims manager. The Central Reach software has significantly reduced the number of hours that I spend in front of a computer screen inputting information and makes data on my employees and clients available at the ready. I almost (dare I say...) find managing this information enjoyable, rather than a complete strain on my schedule. This was an incredible investment for the future of my company!

    Review Source: Capterra
  • Jessica from ABA of Illinois, Wisconsin, Iowa, Connecticut LLC

    Number of employees: 51-200 employees

    March 2017

    Multi-state ABA Practice - 5 STARS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Central Reach can manage scheduling, reporting functions, reporting functions and most importantly, billing. Their staff is passionate, knowledgeable and truly cares about their customers success. If one person does not have an answer, they will utilize their resources to find you the answer. The filtering options in their many screens is a great functionality that can help an organization get down to the nitty gritty of what is occurring. The reports that you are able to run are user friendly and top notch. The support team have been phenomenal in helping us get up to speed on new features, answers our questions promptly and is willing to go above and beyond with our requests. I highly recommend Central Reach to any and every ABA practice.

    Pros

    Reports function, filter functions, claims manager software, dashboard for tasks.

    Cons

    N/A

    Review Source: Capterra
  • Jill from Butterfly Effects

    October 2015

    Currently using Central Reach to manage both clients records and a large team of providers

    Ease-of-use
    Quality
    Support

    Central Reach allows for true visibility and transparency of client's programs. Goals are easily entered into learning trees for all of those working with the clients as well as caregivers to view with real time data graphed for you. Having everyone working together collaboratively is essential, and the learning trees truly allow for that. With the use of the scheduling tool and authorizations tracking, supervisors can manage multiple clients and team members with ease. The tutorials in the help section, especially the videos, are helpful in keeping up with the new options that Central Reach often adds.

    Review Source: Capterra
  • Gregory from ABLS

    October 2015

    Past user with behavioral health organization, also independent contractor using software

    Ease-of-use
    Quality
    Support

    Great software! Wonderful features in terms of billing, scheduling, management of goals and data tracking! New helpful tools being added all the time. Customer service is always there to help, and the great part is that they take feedback from the field and from customers to improve their software. There is a lot of information on the site, and lots of useful tools. The site is becoming more streamlined over time, to make it easier for users. Additionally, when new features are added, the team helps with trainings, webinars, and help articles. Highly recommend!

    Review Source: Capterra
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