TheraPlatform responded immediately when I needed help. The ease of use and all the features were just what I needed.

I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts.

They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr.

Tech support is THE WORST. No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time.

Theraplatform has a great calendar, it's easy to include forms (such as consent for tele therapy, and other customizable forms), many of the organization features are excellent and easy to use.

I am very pleased, and recommend you to other therapists all the time.

We have made a couple of mistakes and had to send multiple invites to the same parent, for example listing their appointment as PM instead of AM.

Terrible, as I need a reliable billing service since most of my clients have insurance and I am covered under multiple plans.

The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform.

The features that Theraplatform offer like white board, ability to upload lessons are great but the system is so glitchy that I can’t rely on it.

Their help desk has been responsive within 24 hours of questions or concerns, and their FAQ/Tutorial pages are also very helpful. Thank you TheraPlatform for this great service.

There is no customer service, no number to call and if you use the email or chat, the response does not address the issue that was sent.

Umm that’s 1-2 days of lost pay in some cases. Clients logging in but the therapist is never given a ‘wait room notice’ happened twice.

Wasted money and time learning a program and now switching to TherapyNotes.

Definitely worth the price and the price is not that expensive.

The interactive white board and the ability to do worksheets during sessions with clients is also amazing.

So much of the advertised features did not work and the support was poor.

I read other reviews which were quite positive, and I also found TheraPlatform's customer service to be excellent.

I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price.

Everyday I am having to end sessions as clients have disappeared and then wait for them to log back in via email and password. Clients struggle to understand about entering a password.

When I have needed assistance, I was provided with the information to resolve my issue. The new feature of the waiting list is wonderful, and it is useful for our private practice.

Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers.

The customer service is exceptional. The response rate and the willingness to help solve the problem is above and beyond.

Customer service is amazing. If you email them they will respond quickly.

When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it.

Very satisfied and excited to be using this platform.

Great for early intervention or school-age populations.

Set up of therapist and client accounts is super easy. We are in the beginning stages of implementing as part of our approach to Teleintervention.

I feel confident that I am using a great product as well as working ethically with my clients.

Able to complete teletherapy in the most professional way possible, with ease and simplicity.

I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first.

The price is affordable for clinicians who are starting out as well as seasonal clinicians.

I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC.

TheraPlatform is the most useful, easy to use platform for telepractice on the marketplace.

Very user friendly, amazing customer support, and comprehensive customer platform.

Sensitive content hidden] then put blame on us the user, refused to refund any money and the next day we had another charge for $1.

The telehealth functions are flawless, the tutorials make learning easy, the price is excellent.

My questions were answered quickly and clearly, and the person who helped me (Beata) was friendly, helpful and courteous.

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

It integrated so poorly that we had to go with another EHR which was bad because our EHR was great-the only reason we left was because of this product from Advanced MD.

It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them.

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

I still am not sure if they were lying or just incompetent. Eventually we changed EMRs and moved all the charts to another billing service.

AdvancedMD is very user friendly with all the bells and whistles.

I love the ease in being able to schedule patients and be able to schedule future appointments.

This is convenient to use because you can use it on your phone, iPad, computer, etc. it allows me to do work remotely and it’s great. The  phone version is easy to use.

Communication is very poor. It has been difficult getting people to understand a therapy clinic vs a physicians office.

Very poor customer service and accessibility to their team.

I really enjoy working with this company. I find them friendly and helpful.

SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing.

Transfering to Advamced MD was the worst decision I made.

WEAK , frustrating software; a poorly implemented EHR.

Customer service is top notch. They answer, the respond, they are kind and easy to understand.

The PM side is pretty straight forward and easy for my employees to use. The integration with other apps has also been very nice.

The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. WE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc.

Constant problems with connect and development just does not build features to compensate for shortcomings.

The software had long lag times to find cpt codes and difficulty linking payments. In the end we decided to stop using after one month, but had to pay a buyout of $1,440 dollars.

Very user friendly and good value for the investment.

Great medical billing software. It has a good cost-effective solution to integrated billing.

There is no alerts to notes that have been unsigned for 72 hours (this blows my mind since its a major compliance requirement).

Really liked the ease of navigation and the all around feel of the software and ease to read screens.

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

The customization of AdvancedMD is extremely useful especially for multi-specialty clinics.

I like the fact that in many respects the system does what we need it to do, and has many features that reduce, if not eliminate paperwork.

I cant place stop payments in fear of them deleting our information due to non-payment.

This ended up causing a total waste of my entire office and back office staff's time.

Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

I LIKE BEING ABLE TO CUSTOMIZE TO OUR NEEDS WHEN NEEDED.

The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks.

Unmet needs, lack of communication with us and amongst the team.

The revenue cycle management is a disaster. We have lost thousands of dollars.

US Dollar

TheraPlatform is a HIPAA compliant practice management and video conferencing platform. Providers and patients do not need to download software, as it can be accessed via browser on a laptop, desktop, tablet, or smartphone. Group sessions can be conducted with participants from multiple locations, each using a secure and unique link. An integrated whiteboard, screen sharing, document camera compatibility, and therapeutic resource material management are other features of TheraPlatform.



LongDescription

Treatment Planning

Document Templates

Patient Records Management

Case Management

Electronic Payments

Patient Engagement

Payment Processing

Two-Way Audio & Video

Practice Management

Online Forms

Email Alerts

Document Storage

Activity Tracking

HIPAA Compliant

Charting

Progress Tracking

Confirmation/Reminders

Credit Card Processing

Virtual Waiting Room

Invoice Management

Attendance Management

Communication Management

Patient Intake

Customer Database

Care Plan Management

Calendar Management

Template Management

Scheduling

Contact Management

EMR/EHR

Real Time Data

Claims Scrubbing

Historical Reporting

Single Provider Practice

Client Portal

Forms Management

Email Reminders

Workflow Management

Insurance Management

File Sharing

Activity Dashboard

Reporting & Statistics

Reminders

Administrative Reporting

Automated Scheduling

Built-In Database

Medical Billing

Physician Scheduling

Chat/Messaging

Customizable Templates

Billing & Invoicing

Progress Notes

For Mental/Behavioral Health

Real Time Reporting

Customizable Branding

Goal Setting/Tracking

Reporting/Analytics

Case Notes

Contact Database

For Physical Therapy

Progress Reports

SOAP notes

Claims Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Client Management

Patient Scheduling

Secure Data Storage

Patient Portal

Appointment Scheduling

Task Management

Live Chat

Document Management

Electronic Signature

Initial Assessments

Therapy Notes

Medication Management

For Psychiatrists

Remote Treatment Planning

For Medical Purposes

For Occupational Therapists

Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $29/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $39/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website.

FAQs/Forum

Knowledge Base

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

TheraPlatform

In Person

Live Online

Webinars

Documentation

Videos

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health records, medical billing, patient engagement tools, telemedicine functionality, patient charts, reputation management, financial analytics and business intelligence reporting that all work together to automate medical practice workflows.

Integrated workflows automates the patient journey and improves the patient experience, starting with self-scheduling onsite or telemedicine appointments. Reminders can be sent to via text or email to notify of patient appointments . Using automated functionality, insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Intake and consent forms are sent through a patient portal and automatically collected into the patient chart.

With a physician dashboard, charting and prescriptions can be done from a centralized location. Charge capture occurs during the charting process without billing staff needing to copy or paste.

AdvancedMD's cloud platform provides remote access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and is available for any mobile device via an iOS and Android app.


TheraPlatform vs AdvancedMD EHR

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