About TheraPlatform

TheraPlatform is a HIPAA compliant practice management and video conferencing platform. Providers and patients do not need to download software, as it can be accessed via browser on a laptop, desktop, tablet, or smartphone. Group sessions can be conducted with participants from multiple locations, each using a secure and unique link. An integrated whiteboard, screen sharing, document camera compatibility, and therapeutic resource material management are other features of TheraPlatform.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

17 Reviews of TheraPlatform

Average User Ratings

Overall

3.59 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(0)

0

3 stars

(0)

0

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

April 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent, provide a secure and easy-to-use virtual office. Designed for private practice.

The benefits are diverse, icomplies with HIPAA, is accessible from anywhere, offers greater support to the session, the videos and audio are of high quality, favors the exchange of resources, the applications are interactive, provides integrated reports and among other things, allows to have unlimited client's staff.

Pros

I like the most is that it provides me with a secure and easy-to-use virtual office and that the software is designed for private practice. In addition to that, includes features adapted to the requirements of us psychologists, mental health providers, social workers, doctors, behavioral therapists, speech therapists, occupational therapists, physiotherapists and others. Is an excellent business solution aimed at school districts, recruitment agencies, universities and other institutions that seek to offer online therapy services.

Cons

I like the least is that you have to pay to use it, I wish there could be a downloadable application, I use the software recently, if the application exists, please excuse my comment.

Response from TheraPlatform

Replied April 2018

Thank you for reviewing TheraPlatform!Our platform is web-based and therefore you don't need to download any application on your computer.

June 2019

Jazmin from A Butterfly's Journey Therapeutic Services, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

Amazing affordable software for mental health providers everything you need all in one place.

Customer service is amazing. If you email them they will respond quickly. If you have suggestions they take it into consideration. I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price. They have amazing quick videos to show you how to use software, they are willing to schedule an appointment to help you get started or if you just need that extra support. They also provide useful blogs. I have tried many software and this has been best one I have liked because everything is in the platform.

Pros

This software is easy, clinician and client friendly. My clients love how easy it is to access telehealth services through the portal. The video conferencing is great and it done right from the portal. It is nice to have access to the whiteboard, share resources and complete notes right in sessions if one wants to. It has different unique features that other software currently does not offer. The price is affordable for clinicians who are starting out as well as seasonal clinicians.

Cons

Creating your own forms can be troublesome at time, because if you forgot to add something you will have to move it where you want. If you created a yes or no or multi choice question you will have to create it again instead having the option to hit copy and change the question. It would also be nice to have a save button on top of the page and not only the bottom of the page. For me this is minor, but thought I would share. I would like if we were able to create waiting room not sure what the clients actually sees when they are waiting. (Some other programs offer that feature).

Response from TheraPlatform

Replied June 2019

Thank you very much Jazmin for your review and feedback!! We highly appreciate your suggestions!! We do have a waiting room option and plan to add another feature that would allow you to customize it. Thank you again for taking your time to write this review!!!!

April 2020

Cheryl from PTS

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

April 2020

Borderline Scam

No refunds or pro-rating, despite realizing within the first day of user traffic that TheraPlatform is unable to perform properly, and also, that customer service will not offer support nor acknowledge their issues with their own system.

Pros

Marketed features ideal for therapy setting

Cons

Customer service (for me and countless other SLPs in listservs, private groups, etc) states that all issues are user issues rather than network/platform issues. I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC. It is not. This is constant. I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts. All other websites operate quickly and effectively. Zoom operates well. We have business grade internet and bandwidth and are hardwired into the internet with a newer model PC. It is Every. Single. Session. Either patient video lags or the video feature continues playing for the patient despite me ending it or I receive a message that the TheraPlatform network had a connection issue or screenshare fails (this is CONSTANT) or sessions are dropped completely.... the list goes on. Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers. As an indiv SLP, the expense of Zoom at the HIPAA compliant level Is high; however, $200 is well worth the hours of lost therapy time due to constant technical issues. Be wary. When you sign up, your right to a refund is waived. This is intentional, as they are aware that they have constant glitches and network issues and will provide minimal level of customer support nor work toward the ability to handle the current usage level. Buyer beware.

Reasons for Choosing TheraPlatform

Marketed features that were specific to therapy work

May 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2020

Great Software in Theory

Overall, this company attempted to blame the lack of service on the pandemic and increased traffic, but in the FB group, there were former users who and they stated the product function described was no different than before COVID19. I won't even get into how users who were on their 30-day free trial were forced into subscriptions because Theraplatform limited their access to video calls to 2 and all woke up to messages saying they need to pay to continue. I had an issue which they stated they could not duplicate. I went back and duplicated it and video recorded it for them to see. Instead of troubleshooting, they told me to remove the PRIVATE video I shared with them only since their program is proprietary. There was no comment on why their program was not responding appropriately. Also, I paid my subscription immediately since that was the only way to access custom reminders. Two days later I got an email with a coupon from "Virtual Speech Center" which I later found out is a company owned by the makers of Theraplatform. The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform. Here's the issue - when users contacted Theraplatform about the discount code, Theraplatform said the discount is non-existent. What's also troubling is they clearly had issues with their current volume of users. Until there are some major overhauls, I wouldn't waste time

Pros

Great concept! The thought of something that therapists need and the inclusion of apps is unique to a video conferencing product.

Cons

1. While in sessions the video and audio would go in and out, though all internet connections on both end were adequate. The session would immediately be transferred to another software and everything worked just fine. 2. Email reminders were often sent at incorrect times and also included incorrect meeting information (i.e. It's Tuesday and you schedule a meeting for Thursday, the reminder would say the Tuesday date and a totally different time than what was scheduled -- though on your calendar the scheduled time appears correctly for Thursday). 3. The feature of the attendee clicking a link to join sessions is not accurate; it requires a log in each time. 4. Tech support is THE WORST! No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time. How do I know? There is a FB group for users created by a user. 5. My clients have reported logging into the session and me not being there, though when I attempt to log in they also are not there. This happened several times in one day so I switched to using another video conferencing completely. 6. Key features on the program do not work at full capacity (i.e. screen share with mouse control) for more than 15 seconds at a time. 7. The customer service is poor. They don't read emails completely and have canned responses which are usually eluding to the user doing something incorrectly. 8. Inconsistent.

April 2018

Barbara from Barbara A. Hill, Ph.D.

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

I am THRILLED to be able to offer this secure, interactive service delivery option to my families!

The convenience and flexibility it offers are wonderful. I work part-time and share an office with a psychologist, so teletherapy allows me to offer a very desirable therapy option to in-office therapy only. The parents love the convenience, and the kids love being able to do everything on the computer! I just love it and hope, in the not too distant future, to move my practice to teletherapy only!

Pros

The convenience is wonderful for clients and their families, as well as for myself. I am able to be more flexible in my scheduling and meet the requirements of after-school and after-work schedules because all I have to do is pop into my home office and here we go! It is SO cool and everyone loves it!

Cons

It seems to be VERY sensitive to the client's wifi strength. My signal is strong, but there is variability in the strength of my clients' signals and we sometimes lose the connection multiple times per session and/or the client can't see the apps, whiteboard, etc. on their side.

Response from TheraPlatform

Replied April 2018

Thank you Barbara for your feedback! We recommend 3 Mbps internet connection speed but our platform runs on lower connections as well. It seems like your client might experience some interruptions to internet connection. I will ask our tech support to reach out to you to give you some tips.