TheraPlatform

RATING:

4.1

(45)

About TheraPlatform

TheraPlatform is a HIPAA compliant practice management and video conferencing platform. Providers and patients do not need to download software, as it can be accessed via browser on a laptop, desktop, tablet, or smartphone. Group sessions can be conducted with participants from multiple locations, each using a secure and unique link. An integrated whiteboard, screen sharing, document camera compatibility, and therapeutic resource material management are other features of TheraPlatform.

TheraPlatform Pricing

Unlimited HIPAA Compliant Video, Practice Management and Client Portal starting at just $29/mo. No cap on client contacts. Additional features for billing, scheduling, claims, and telehealth with the $39/mo Pro plan. Subscribe to the annual plan for discounted rates. No hidden fees. Read more about the different plan types on the TheraPlatform website.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

TheraPlatform session scheduler
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TheraPlatform Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for TheraPlatform

1 - 5 of 45 Reviews

Raymond

1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2023

Make the Switch to TheraPlatform

Sheryle

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Great for mental health providers.

I believe this has been one of my best business decisions, as the platform provides for appointment scheduling with reminders, virtual appointments, EHR, creating and sending invoices, and billing both clients and insurance companies, including Medicare. I highly recommend this product.

PROS

The system works seamlessly from writing notes, creating invoices, and billing clients and insurance providers, including Medicare. Support is easy to access, prompt, and generally solves any problems experienced.

CONS

It takes awhile for the system to be approved by some insurance providers. Although it is able to bill most of the major insurance companies, it doesn't provide a way to add insurance companies that are less well known.

Reasons for switching to TheraPlatform

Tebra (which purchased Kareo) didn't submit invoices for months, without my awareness, resulting in losses of thousands of dollars. Their platform wasn't well-suited for mental health professionals.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2021

its great for the price and basics!

Overall, I am very happy with theraplatform and the customer service support received. There have been a few glitches that have been irritating and I have considered looking into other platforms, but it has not been really bad to go to that extent. It is very competitive, has unlimited clients includes telehealth, and has no add-ons, which is very nice to have as an option. As the pandemic improves, I don't plan to use telehealth much, but it is nice to have the option. I really like that I can make my own forms. I especially like that it won't let me submit a claim and let me know that I need to complete the progress note first. They recently raised their rates by $10, hopefully, that revenue will help to make it mobile-friendly for me and for the clients (maybe an app?). I know that at times businesses have to raise the fees, and I appreciate, in my case, knowing that until my next renewal (summertime, yearly plan), I am not affected. Gives me enough notice and time.

PROS

I switched to this platform and I enjoy it very much for the following: 1) It allows you to make and customize templates for assessments, progress notes, treatment plans, everything. 2) Customer service has been extremely receptive, usually gets a response within 24 hours and not much back and forth!. [SENSITIVE CONTENT] is amazing and so efficient! 3)When the claims section is accurate, it is a great option because it tells you the status of your claims "draft, pending, accepted" etc. 4) The price is competitive and great because it includes telehealth as part of their plans with no additional add-on pricing. 5) The software is very easy and basic, it does what you need it to do (I use the Pro plan) 6) They have 3 plan options and you can choose the best one that works for your own practice needs.

CONS

So far I have noticed the following: 1) They recently increased their pricing by $10, at least for my needs, I don't see what was added that benefits my practice. 2) The waiting room is very basic, it is just a white screen. You have 3 backgrounds and 3 sound clips you can activate, but not the best. 3) The calendar setup can be complicated at first especially if you move the 'default' setting- I was not able to see client appointments but got support to fix it. 4) It has been only a few times, there have been clients logged on and waiting but they don't "show" up on my screen, once I refresh, they come up. 5) Logging on to the site on anything other than the computer is challenging. The interface is not very mobile-friendly, and they don't have an app as most others do. 6)I think there must be a purpose for the colors they use (red, green buttons), it gives me the 'feel' like a computer game for kindergarten.

Reason for choosing TheraPlatform

At first, I liked that theraplatform had video included and the price was competitive for the options that I needed for my practice. I didn't have to buy or pay for other features that I don't need, instead, they offer other features on another plan if you like.

Reasons for switching to TheraPlatform

I switched because the previous software kept increasing the rates so often. It raised their fees right in the middle of the COVID pandemic, so unethical!

Vendor Response

Thank you for taking your time to review our software and we are happy to hear that you are satisfied with our service and features.

Replied December 2021

Catherine

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2023

Shady business practices

Things were great for the first year until I ran into their messed up billing. They refuse to come up with a reasonable solution that does not require me to pay upfront for time I will not use.

PROS

They have standard features that are comparable to other software programs

CONS

Shady billing and poor customer support. This is the 3rd time I had issues to the point of wanting to drop them entirely (unfortunately switching software is a huge undertaking). They refuse to change my billing cycle and they way they bill requires me to pay 1.5 years for a practitioner when I only need 1 yr. Then I have to wait another year before I can get that money applied towards my account.

Reason for choosing TheraPlatform

The pricing was good at the time.

Vendor Response

Hi Catherine, Thank you for your feedback!! We value your time and appreciate your business. We have been working with you for a couple of years now and to this point you complemented us how amazing our support is, and when you feel frustrated, we do too. Our team had multiple video calls with you informing you how yearly subscription works and unfortunately it is beyond our control how Stripe sets up the yearly subscription and we are not able to change dates. When one subscribes in December (for example), one will be billed every year in December. If one adds multiple providers before the billing cycle, Stripe does not charge at the moment of change but during the next billing cycle. Also when one removes the license before the billing cycle, Stripe prorates and does not charge for unused time. If yearly plan does not work for your needs, you can always switch to monthly billing and this is something that we informed you about but you declined. We did brought your concern to our management and they will contact Stripe to see if they could offer more flexibility for us but at this point our hands are tied. We appreciate you communicating your frustation with us!

Replied January 2023

Leigh

Health, Wellness and Fitness, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Excellent EHR for mental health.

Easy to use. The telehealth functions are flawless, the tutorials make learning easy, the price is excellent. Love it.

PROS

Ease of billing, scheduling, and claim submission. EOB come into system and are easy to find.

CONS

Doesn’t send me reminders about appointments.

Reasons for switching to TheraPlatform

Transitioning to new system was very bumbled.

Vendor Response

Thank you so much for reviewing TheraPlatform! We'll pass your feedback to our development. Seems like another great addition we could implement.

Replied August 2023