Luminello is easy to you and has a shallow learning curve- it is a wonderful place to gather all the information necessary for patient files.

Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

I would rate this excellent. It was easy to bill patients and keep track of records.

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing.

I have also used NewCrop and ClinicTracker in past settings, and both of which are horrendous.

Patients have provided positive feedback related to the ease of signing forms as they are intuitive and clear.

Great, my questions were answered quickly anytime I reached out to the team.

Luminello is simply easy. I write my progress notes and prescribe my medications electronically with ease.

They would rather send 15 emails then have one call and I have to threaten them to get questions answered.

Integration with local labs is lacking if you do not use quest or labcorps. It also was hard to find ones own personal URL.

Originally my plan was all cash practice. This would have been perfect for that.

It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints.

Notes are easy to do once initial templates are completed and easy to do follow up notes. Integration of scheduling, e-prescribing, and online scheduling is major advantage.

Also the integration of messages into charts. Electronic prescribing has been a huge asset as well.

Everything is online- so forms able to send easily to patients for signatures. Secure portal messaging very easy to use.

Support staff has been very responsive and helpful.

Weekend hours, quick email or chat response, ability to have 10 min zoom call for help, friendliness of staff are outstanding. Price compared to my last service is half the price for a better product.

I had a problem e-prescribing on Friday due to purchase of new phone.

The mobile interface was also sometimes difficult to use.

Integration with current processes went smoothly and it is very user friendly. Being able to integrate patient's credit cards into the system was a definite billing time saver.

Ease of use, customer portal, customised forms to be filled by patients, practice revenue management and EOBs, note shortcuts, low price.

It's competitively priced with other EMRs like practice fusion though practice fusion has e-labs which luminello does not. It's fairly intuitive to use.

Easy to learn and use the software. The patient portal has been helpful.

I liked the comprehensive nature of the note possibilities helping me capture the totality of potential mental health problems for patients in documentation.

However, I ended up using separate vendors for scheduling, billing, prescribing, labs, and Telehealth. That created a disjointed experience for me and my clients.

Customer support is highlight of the company. They are prompt, responsive, and helpful.

Luminello was exactly what I needed for my solo private practice. It was easy to learn and when I requested help or answers, someone responded quickly with a solution.

I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

Very reasonable prices for such a robust software.

It has been freezing on me lately when I've tried to edit the intake note templates. It's a little confusing trying to figure out how to build forms on it or edit the forms.

Sending labs is still difficult. Also, they require patients date of birth when setting up an account for patients which has annoyed me (as opposed to patient typing it themselves).

I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium sized psychiatry practice without any staff which is a huge accomplishment.

It is very helpful to have electronic prescription capabilities especially because California is phasing out paper prescriptions in 2022. The program is quite reliable.

I think this might be just because it's made more for therapists than physicians, but I'm not sure. Overall, it's been pretty good.

Overall my experience was wonderful, particularly refreshing after switching from another general EMR.

The feature I like most about this software is the ease with which I can post questionnaires for patients and then directly transfer that information into a note.

There are many aspects of Luminello that were appealing and worked well for my practice. First is the user interface, which was very easy on the eyes.

Very easy to learn and overall operation is intuitive. Tech support is outstanding, even for the basic questions.

The pricing is straightforward and fair, with new provider/low-volume pricing. I appreciate not being constantly upsold other products from sales, which I’ve experienced with other platforms.

I think this is a great software for therapists and cash pay practices.

The program library allows you find other useful program to add for your client, the training videos are also very helpful for training parents, and is it very user friendly.

Their onboarding and support teams are efficient and proactive. It is clear management cares about their clients and is invested in their success.

Overall, ReThink has been amazing. The Customer service responds within hours to any concern, and consistently seeks feedback on how they can make their already amazing software better.

There are also way too many drop downs and switching windows happening within the software just to see the information I need.

This means we have not only consistent, but quality communication with a team dedicated to improvement.

It is so easy to use and is comprehensive. I love the you can keep taking data offline.

Their customer service is responsive and thorough.

I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic.

Its interface is incredibly user friendly and features allow me to utilize numerous tools that are needed for great data collection.

Rethink has been a greta asset to our company. We have has a wonderful experience but there are some improvements that need to be made.

None of the staff seem inconvenienced by my ongoing questions or mistakes. This is my first business and getting started couldn't have been easier.

I first began using rethink in 2017, I have been consistently impressed with its software capabilities and enhancements throughout the years.

The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes.

For my uses, I find it very hard to use the system.

I am truly amazed at how responsive all the members of the ReThink team have been.

Our use of Rethink has been positive, however at times it takes quite some time to communicate via telephone with representatives.

I feel customer service representatives and the overall program are responsive to concerns and each individual suggestion is taken into consideration as though they are your personal programmer.

The software is user friendly, as time goes by new programs are implemented to keep up with the needs.

All of our company goals are saved and can be edited/ modified for future clients. There is also a wonderful list of pre-populated goals that clinicians can access and modify as needed.

It has been great, and i have recommended the software to other agencies.

There sometimes is a lag from when I input data to when I can see graphs but that is limited.

This makes it difficult to track new behaviors.

Its easy to use, provides good reporting information, and it provide a comprehensive suite of platforms that support our business.

The training is exceptional. All staff have been very positive, knowledgeable and most of all supportive and accommodating.

Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point.

US Dollar

Luminello is a cloud-based electronic medical record (EMR) that helps psychiatrists, counselors and therapists in small mental health practices. It comes with a calendar scheduler, which allows users to manage appointment bookings, automated reminders, recurring patient schedules, check-ins, custom time slots and more.


Key features of Luminello include e-prescriptions, notes, billing, insurance and pre-screening. It provides a client portal, which businesses can use to streamline communication and manage all information about patients. Additionally, practitioners can clone notes in bulk from the dashboard or define shortcuts for typing notes such as standard treatment plans, common phrases, and more.


Luminello facilitates integration with various third-party applications such as Bluefin, ApexEDI, and more. Pricing is available on monthly and annual subscriptions and support is extended via email, chat, phone, and documentation.






LongDescription

Treatment Planning

Document Templates

HIPAA Compliant

Charting

Digital Signature

Task Scheduling

Confirmation/Reminders

Credit Card Processing

Calendar Management

Template Management

Self Service Portal

EMR/EHR

E-Prescribing

Single Provider Practice

Role-Based Permissions

Client Portal

Forms Management

Activity Dashboard

Reminders

Medical Billing

Customizable Templates

Billing & Invoicing

For Mental/Behavioral Health

Compliance Tracking

Claims Management

Customizable Forms

Appointment Management

Records Management

Appointment Scheduling

Multi-Provider Practice

Therapy Notes

Progress Notes

Notes Management

Web browser (OS agnostic)

Prescribers:
E-Rx Lite: $69/month.
E-Rx Pro: $99/month.

A free-for-life version is also available.

Therapists:

Therapist+Wellness Pro: $39/month

A free-for-life version is also available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Luminello

Live Online

Webinars

Documentation

Videos

Rethink is a cloud-based behavioral health practice management solution, which helps healthcare organizations across the health industry manage ABA data collection, create schedules and streamline client interaction. 

The solution lets physicians perform assessments and build personalized treatment plans. Using the video-based RBT training module, staff members can participate in quizzes and competency exam to pass the certification criteria of Behavior Analyst Certification Board (BACB). Rethink allows clinics to record various financial data such as funder contracts, billing codes or signatures and prepare reports about productivity, contract usage and cancellations. With the billing module, teams can synchronize billing information, handle reimbursements and share reports with members. 

Rethink offers mobile applications for iOS and Android. Pricing is available on request and support is extended via chat, phone and other online measures. 

Luminello vs Rethink

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