About Luminello

Luminello is a cloud-based electronic medical record (EMR) that helps psychiatrists, counselors and therapists in small mental health practices. It comes with a calendar scheduler, which allows users to manage appointment bookings, automated reminders, recurring patient schedules, check-ins, custom time slots and more.

Key features of Luminello include e-prescriptions, notes, billing, insurance and pre-screening. It provides a client portal, which businesses can use to streamline communication and manage all information about patients. Additionally, practitioners can clone notes in bulk from the dashboard or define shortcuts for typing notes such as standard treatment plans, common phrases and more.

Luminello facilitates integration wit...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Luminello

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(5)

5

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

February 2018

Kari from SF Bay CBT

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Luminello is just the EHR I have been looking for! It is simple, user-friendly, and easy to use.

Pros

There are so many aspects about Luminello that are amazing! Here are a few: - I really appreciate it that it was built by a psychiatrist for mental health providers -- you can tell that it was made with the user in mind - They have responsive, friendly customer support - It has affordable plans, starting with free! - They have E-prescribing, including controlled substances - They have custom note templates and questionnaires that really allow me to personalize my practice - The scheduling, including online booking, makes it easy to keep track of all my appointments - The portal with electronic documents and payments cuts the amount of time I spend on the admin side of my practice in half. - The secure messaging feature resolves all of my confidentiality concerns and makes it easy to communicate with clients.

Cons

There are few downsides to Luminello. They are a newer EHR, but have already exceeded some other ones that I have tried that have been around longer. Any time there has been a suggestion for improvement, they have listened and are constantly rolling out new features that make Luminello get better and better! At this point, I feel like they already have every feature I need to have the most efficient practice, but I know there is still more to come and I can't wait to see!

May 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2020

Highly recommend to cash pay, or therapists/psych who rely on outside billing company

Originally my plan was all cash practice. This would have been perfect for that. I ended up deciding to take insurance. Luminello serves its function very well if you are a therapist or psych provider who wants to keep things simple on the EHR end. However, its billing capacity is super limited compared to other EHRs (no eligibility checks, no reports, no ERA breakdowns, accounts receivable, analysis of claims, scrubbing/claim resubmission function). Ultimately I need an EHR that has the practice management and EHR in the same interface. Luminello does not advertise itself as having an extensive PM side, so I don't think they mislead at all, it's just not what I need anymore, which is why I'm switching. I think this is a great software for therapists and cash pay practices. I would put it more in the realm of like therapynotes or simple practice but with an erx function (I haven't actually used those, but that's the sense i get from colleagues). I hope this helps someone!

Pros

- Custom intakes - Custom forms - Very simple interface - Messaging system - Never glitchy - Easy to link from website to request an appointment

Cons

- No phone support - No elabs - No fax - No referral function

Response from Luminello

Replied May 2020

Thank you for giving Luminello a try in your practice and sharing your feedback so we can learn and grow. To address a few of your thoughts: First, we have implemented live chat and online booking of screenshares. Webinars and phone support are also in our plans. Our teams are also working towards improving Luminello's billing platform, with major updates coming in the next few weeks. Other improvements, like fax integration, accounts receivable for insurance claims, and implementing claim analysis functionality are all on our long-term list. Currently, our insurance claim submissions partner, ApexEDI, allows for eligibility checks, and they scrub claims automatically. Our integration with them allows for the resubmission of claims from Luminello itself with just a few simple clicks. We'd be happy to walk you through the updates we've made one-on-one, or to let you know as we release future updates - please reach out to us at support@luminello.com if you are interested.

October 2018

Sandra from The Counseling Spot, PLLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

October 2018

Private Practice Mental Health Counseling

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem.

Pros

I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

Cons

1. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy.

Response from Luminello

Replied November 2018

Thank you so much for that feedback, this is so useful to hear. Regarding working with families, we completely agree with you. Good news is that functionality has been built and is in the final stages of testing. Regarding groups, we hear you! That is actively in development. Regarding some processes being slow - we'd love to hear more specifics on that - we'll reach out to you directly as all of our improvements are based on user feedback like yours. Luminello is developed by providers for providers, so we're always looking to speed things up and optimize workflows. We look forward to hearing your suggestions!

October 2018

John from Health,Wellness and Fitness

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

October 2018

E-prescribing

Alot of potential, held back due to poor customer service who would rather give 15-40 emails then call you once.

Pros

It is very nice to be able to e-prescribe, saves time and patient's can pick up prescription at pharmacy.

Cons

Customer service-They do not have phone support. If you email after hours forget about it until the next day or if Friday the next Monday. I literally have to threaten to write a bad review to get them to call me (despite being done during business hours). The only way to get them to talk to you on phone is to threaten them. They do not control the electronic prescribing function of software and so you have to wait for them to act as a middle man to dose spot. I had a problem e-prescribing on Friday due to purchase of new phone. It is now Monday at 7pm. I've traded around 14 emails with them and solution is still not found. I've also called dose spot 2x. To become activated in system took around 2 months and 40-60 emails. Man would it be nice if you could just talk to someone on the phone. Again only way to get them to talk to me on phone instead of endless stream of emails that don't work is to threaten to tell others about poor experience with luminello. Really a pity as alot of their software is innovative. But wow, very poor customer support. I have managed two websites, part of generation X and know my way around computers. If your not super tech savvy than I would not recommend luminello.

Response from Luminello

Replied October 2018

We apologize that setting up EPCS took so long - our mission is to delight our users with superior customer service and we let you down here. We have taken your thoughts to heart and have begun reviews internally and with our e-prescribe partner to improve the systems for this process. Your feedback has helped us to learn what we need to focus on, but still, we¿re very sorry you had to go through this in the first place. We hope over time to regain your confidence.

December 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

December 2019

Pretty good EMR overall

I've had to google questions about some fairly basic luminello functions more than I would have liked to have to do. For example, I couldn't figure out how to edit a note template instead of just editing a form. I also couldn't figure out how to have a patient put credit card information into the system in the room instead of sending them a bill and having them do it on their account. I like that billing is streamlined into the system. It lets me do my own billing codes and combinations of codes. I wish it had some way to put in general information - current meds, allergies, medical history. I think this might be just because it's made more for therapists than physicians, but I'm not sure. Overall, it's been pretty good.

Pros

Their practice policies paperwork is pretty good and is helpful. It sends messages to people promptly and allows me to interact with patients in an easy way by sending surveys and questionnaires and gives me an option to have things signed electronically, although it took a little bit of time to figure out.

Cons

It has been freezing on me lately when I've tried to edit the intake note templates. It's a little confusing trying to figure out how to build forms on it or edit the forms.

Reasons for Choosing Luminello

A trusted colleague recommended it to me.

Response from Luminello

Replied December 2019

We appreciate your feedback as it's very helpful to us when deciding how to approach future updates, and most of the improvements we make to the site are based on feedback from our members. We are always looking for ways to make the site easier to use. We will work on making the answers easier to find and we will be sure to discuss your ideas internally and think through them. Please feel free to reach out to our support desk at support@luminello.com if you have any questions or need any assistance along the way.