About Luminello

Luminello is a cloud-based electronic medical record (EMR) that helps psychiatrists, counselors and therapists in small mental health practices. It comes with a calendar scheduler, which allows users to manage appointment bookings, automated reminders, recurring patient schedules, check-ins, custom time slots and more.

Key features of Luminello include e-prescriptions, notes, billing, insurance and pre-screening. It provides a client portal, which businesses can use to streamline communication and manage all information about patients. Additionally, practitioners can clone notes in bulk from the dashboard or define shortcuts for typing notes such as standard treatment plans, common phrases, and more.

Luminello facilitates integration with various third-...


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Supported Operating System(s):

Web browser (OS agnostic)

40 Reviews of Luminello

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(7)

7

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

August 2020

Lauren from Private Practice

Company Size: 1 employee

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Excellent EMR for Solo Psychiatrist

Overall my experience was wonderful, particularly refreshing after switching from another general EMR. I have recommended Luminello to many peers and would continue to use it if I were ever in private practice again in the future.

Pros

There are many aspects of Luminello that were appealing and worked well for my practice. First is the user interface, which was very easy on the eyes. Being designed by and for psychiatrists, it was also very easy to set up in a way that worked for my practice - the progress note/intake templates worked perfectly, the superbills were formatted properly, etc. Customer support was also extremely responsive and helpful. I appreciated customer service by email, as responding to an email is much easier than making a phone call for me.

Cons

The integrations with Luminello were the area that I felt could have used the most improvement, but they did clearly work on them over the time I used the product. Some integrations only worked if you set up the patient portal (like doxy.me) and the e-prescribing was sometimes difficult to set up because of the need to use Luminello customer support as an intermediary. I would have liked integration with google calendars to help coordinate scheduling when I could not access the Luminello calendar (e.g. on my phone). The mobile interface was also sometimes difficult to use.

Reasons for Choosing Luminello

Value, peer recommendation, ease of use.

Reasons for Switching to Luminello

Practice Fusion began charging and I did not feel it was worth the money.

Response from Luminello

Replied September 2020

Thank you so much for your review, Dr. Havel. We're very glad that Luminello was a great fit for your practice. We are always looking for ways to make our integrations seamless and efficient with many updates coming soon, such as integration with Google Calendar. We will let you know once this new feature is available.

March 2021

Elizabeth from Elizabeth Calihan MD

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Perfect solution for my needs

See above

Pros

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizeable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium sized psychiatry practice without any staff which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails etc for reminders about things they have asked me about.

Cons

There are some things about the user interface that could be better from a design perspective, and there are certain functions that I think they are working on upgrading--they seem to be in development still and to be improving their software over time. For instance, the software to build your own forms and notes doesn't work that well on my computer--it is time consuming and doesn't always save which can be frustrating. On the other hand if you want them to build forms out for you they will do that at a very reasonable rate. It would also be nice to have a little more structure built into the charts, eg separate areas for medical history, other providers and so forth. But with a little thought you can find workarounds. They are working on integration with faxing; the only thing I have to have separately set up is a HIPPA compliant fax and I got that from SR fax for a low cost. There could be more functionality in terms of running reports and doing accounting kinds of things easily, moving appointments on the calendar using a click and drag. Again I think most of these things are in development. Overall these are small issues for me, more than made up for by the customer service and the specific fit for my needs of the product.

Reasons for Choosing Luminello

Positive reviews by psychiatrists and exceptional service from their sales team. The person who helped me set it up was on the phone doing screen sharing trouble shooting from day one. Extraordinary.

Reasons for Switching to Luminello

As is evident, I have been through a few rounds of this. I began with Valant, which was ok but I hated the way the access to old notes worked -- you had to download and then open a PDF each time you wanted to look at one, which meant I couldn't scroll through quickly to refresh your mind as to where things were. Other things were clunky--the way notes worked seemed rigid. Simple Practice was great except for the fact that they don't have prescribing; I never used it as a standalone, only as an alternative to WRS until my contract ran out with WRS. WRS was a disaster. They promised all sorts of things they never delivered; were unable to find a way for me to generate statements with a diagnosis code on them (only solution was to give patients a CMS type superbill for every single visit, which doesn't work for therapy patients), and customer service was abysmal. They charged $1700 for a download of my files when I left, even though I have only about 100 patients....and then the data I received was in a form I couldn't easily use, so I did it myself by hand. Total disaster experience.

September 2021

Ashlee from ALB nursing INC

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Luminello review

The Luminello customer support is great.

Pros

The price point is great for all of the features. The ERx is reliable and fairly easy to use.

Cons

The ERx does have a lot of reminders when prescribing. (Takes 3-4 clicks just to get to the point you can enter your password to prescribe. The scheduler would be great if the feature of no show protection was there. Otherwise it isn’t super useable for clients to self schedule for my type of practice.

Reasons for Choosing Luminello

Price point Specific for mental health Auto created rating scales

Response from Luminello

Replied September 2021

Thank you for taking the time to share this review. We will let DrFirst know to add you to the Feature Request list to reduce warning messages. Please let us know if there is anything else that we can do.

October 2018

Sandra from The Counseling Spot, PLLC

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

October 2018

Private Practice Mental Health Counseling

It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing. I asked early on if they were considering offering a group format and was told it was something they were looking at doing, but in the last 2 years there have been no moves that direction. There are other issues such as my particular license (LPC) was not an option. I had to have them manually add it on their end to get it to populate on my signature. There are nearly always "workarounds" offered when I contact them about issues, but I don't want workarounds. If you don't mind that, it shouldn't be a problem.

Pros

I like the price of Luminello give the features included such as online scheduling, client portal, appointment reminders, billing and payment tracking.

Cons

1. Only one professional can use the CL's email address: If another professional inside or outside your practice uses Luminello and you "share" a CL (ie referral from a psychiatrist for counseling and that psychiatrist uses Luminello in their practice) you have to ask the CL for a different email address because Luminello will not allow you to use any email already in use. The CL then cannot use their preferred email and must give a secondary email which is off-putting to CLs. This is true within the practice as well. If one provider saw the client first and then later referred the client to a different provider, the new provider cannot use the same email to set up the client's account in Luminello. Again, off-putting. 2. Number one happens most in the case of siblings. We see children in our practice. If I'm seeing one child and another Th is seeing the other child, only one of us can invite the parents to the portal and the parents can then only see information about one child. 3. Number 2 relates to seeing kids of divorce: the system only allows one email per client, so when seeing children of divorce only one parent can be invited to the portal. 4. The system itself is slow and clunky. It's slow to refresh and there seem to be unnecessary steps involved in some tasks. 5. It is ONLY for a solo practice, so if you ever plan to grow into a group practice, do not begin with Luminello unless finding a new system and moving all your data is something you enjoy.

Response from Luminello

Replied September 2020

Thank you so much for that feedback, this is so useful to hear. Regarding working with families, we completely agree with you. Good news is that functionality has been built and is in the final stages of testing. Regarding groups, we hear you! That is actively in development. Regarding some processes being slow - we'd love to hear more specifics on that - we'll reach out to you directly as all of our improvements are based on user feedback like yours. Luminello is developed by providers for providers, so we're always looking to speed things up and optimize workflows. We look forward to hearing your suggestions! September 2020 update: Our team has put your feedback to good use and made it possible to invite parents, caretakers, or others to the patient/client portal, on multiple charts. This is particularly helpful when working with siblings and when seeing children of divorce. We've also made a number of improvements to our site's loading speeds.

August 2021

Sarah from Blue Sky Mental Health, SC

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Psychotherapist Perspective re: Luminello

I am meeting the needs of my telehealth practice with Luminello as a platform that is user friendly for both the practitioner and the patient/client. Primary challenges with other software such as patient access to signing forms and ability to tailor templates to meet specific needs have been solved with Luminello. Customer service is prompt, interactive and performed with confidence.

Pros

Luminello offers customizable forms and templates that allow practitioners to streamline their practice and tailor the platform to meet their individual needs. Patients have provided positive feedback related to the ease of signing forms as they are intuitive and clear. This is essential in telehealth practices as some patients are not as savvy with technology and may otherwise feel overwhelmed. Though this is not software related: Luminello customer services has a clear understanding of the system and will shift as needed to other forms of communication - change a chat to an email/video - if my questions are complicated or multilayered.

Cons

I continue to struggle with understanding how other services interact with Luminello. I've asked questions regarding the connection between Bluefin and ApexEDI and believe a training specific to how these systems communicate with each other would increase my confidence in using Luminello. Also, when working for a few hours on Luminello I will have 5 - 10 tabs that have opened up. Though I believe I understand the rationale, it can feel like a treasure hunt to find the correct tab.

Reasons for Switching to Luminello

I opened a new practice and needed a user friendly platform that I could navigate independently as my partner and I do not have a staff.

Response from Luminello

Replied October 2021

Thank you for taking the time to share this review. We are pleased to know that Luminello meets your expectations. We would be happy to provide you with the additional training view requested. We will reach out to you via email to schedule this.