It is powerful and customizable. It is capable of nuance and automation.

The learning process and bi-weekly trainings have been great. I feel as though we have grown into the process with the other non-profits in my cohort.

Overall experience has been positive. Would defnintely recomend.

I also really like that you can use formulas--from simple to complex--to generate targeted ask strings for constituents in emails and donation forms. And that is the best thing about Luminate Online.

The initial training and ongoing resources are great. The support team is helpful, and if you ever use client services, they are even better.

Small snags in integration and imperfections in the product become sore points after a while, and the only way to overcome them is to have some serious web-developing firepower at your command.

The things I dislike are. It takes a very long time to learn how to use it well.

That said, after over a year of having and using this product, I do believe it is worth buying. I am constantly finding myself appreciating the automation (I use it for targeted email welcome series).

If you want a product that's incredibly easy to use, extremely useful and super intuitive, this is it. Creating donation forms is point and click, drag and drop easy, and it integrates with RE easily.

It's similar to other products but, it seems to lack some of the features of Salesforce.

I am also thrilled with its capability to automate recurring giving, providing recurring donors with logins to self-manage some of their giving information.

I also did not appreciate being charged for any little feature I wanted to add to my account that really should have come standard.

The frontend of Luminate Online is highly flexible if you are willing and able to invest the time and expense.

Very difficult to flow information to and from other tools. Query tool has significant limitations in capability - no nested parentheticals, e.g. ((a AND b) OR (c AND.

Limited number of custom fields available. Clunky interface that's difficult to train new employees on.

I recommend this product to larger non-profits with large budgets depending on the size of web, marketing, and communications staff and their capacity. It's a big product, and it is spendy.

It's a great tool for event, volunteer management and crowdfunding.

Walled garden that failed to keep up with changing world.

It is easy to use once you spend the time to learn the product and receive the appropriate training.

I loved how easy it was to navigate and learn.

There really is no functionality for org-type records, let alone the ability to manage and communicate with contacts.

It's almost unbelievable that any 21st century software product that provides event management functions would be incapable of collecting the most rudimentary, necessary information for an event.

Luminate in all of its iterations is a perfect example of this. It used to be Convio, its own, standalone non-profit software company.

I appreciate that it has a robust support team behind it, which can be accessed by phone or chat. And I certainly love the recurring gift management aspect.

The advantages of an all-in-one suite are quickly lost due to abandoned or buggy modules forcing customers to supplement with 3rd-party products.

I also really dislike the event management piece of Luminate Online. It lacks basic functionality, such as the ticket buyer being able to provide guest names.

Newly implemented dashboard are extremely versatile and powerful, but sometimes a touch cumbersome if you need a look at data. Great tool to develop and maintain KPIs.

It's been positive for managing relationships and for data mining.

I have been pleased with the content of reports in particular.

I feel it is far harder to use than helpful. The features it offers are great but it does not make it worth the investment.

Tessitura also offer a Tessitura Network Express Web (TNEW) website solution for online bookings which integrates well with the Tessitura software.

The near-infinite report customization can be a double edged sword because any tick-box accidentally checked (or unchecked) may dramatically change the content of a report.

Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other.

It is very archaic-looking, confusing, and hard to find things.

It holds a wealth of constituent data and we can write our own SSRS reports in-house to query this data.

It is a powerful piece of software with many customisation options that, when configured and utilised correctly, proves a useful tool.

It is an effective organizational and ticketing program which allows for many customization options to adjust the system as needed.

Ugh, ok, repeat entries were the scourge of my job.

The worst part of this software is how easy it is to give an order to a different patron. There are no warning signs and this has been a common problem around the office.

Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases.

Tessitura is a fantastic software that helps me to track and process huge amounts of data.

I can look up a constituent and see exactly when they came, what donations or purchases they have made, etc. The tech support is robust.

It has been relatively easy to upgrade our software/database version following the very useful documentation found on the Tessitura Network website.

Integrates with many other common industry systems (mail2, Boca, etc.). Great reporting capabilities.

It has a great ability to customize and tracks data way better than SABO. The best part of this software is when it comes to selling subscriptions.

This software is really difficult to learn and train others on. The UI is confusing and it is difficult to find what you are looking for.

Very good overall, it does exactly what is needed for a busy venue.

Additionally, it is relatively easy to make a mistake and accidentally give a ticket to a different person than intended.

I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year.

Support is amazing, very quick to answer any queries, and very knowledgeable about all aspects of the software.

I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under.

Every arts organization uses Tessitura for a reason. All encompassing, it's reach is impressive, limited only by its users organization.

US Dollar

Luminate Online Marketing is an online fundraising and marketing automation software for non-profits. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events. The software features tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors.


Luminate Online Marketing partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design interactive webpages with personalized message for members and donors.


Luminate Online is suitable for organizations looking to expand online and multi-channel fundraising strategies. The solution is a good fit for several types of organizations, including faith-based ministries, human services, international organizations and national organizations.



LongDescription

Real-Time Analytics

Engagement Tracking

A/B Testing

Website Analytics

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Social Marketing

Lead Capture

Activity Tracking

Customer Segmentation

Subscription Management

Drip Campaigns

Marketing Calendar

Multi-Campaign

Customer Database

Customizable Fields

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Subscriber Management

Email Distribution

Contact Management

Lead Management

Email Marketing

Mobile Access

List Management

Real Time Data

Click Tracking

Multi-Channel Communication

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

SMS Marketing

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Website Visitor Tracking

Customizable Templates

WYSIWYG Editor

Image Library

Conversion Tracking

Web Forms

Mobile-Optimized Email

Spam Blocker

Customizable Branding

Reporting/Analytics

Contact Database

Mailing List Management

Campaign Analytics

Lead Qualification

Customizable Forms

Social Promotion

Autoresponders

Third-Party Integrations

Campaign Management

Multivariate Testing

Mac OS

Web browser (OS agnostic)

Windows 8

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Blackbaud Luminate Online

In Person

Live Online

Webinars

Documentation

Tessitura Network’s constituent relationship management (CRM) platform is designed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.

The ticketing and admissions module manage a range of box office operations including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.

Within the fundraising and membership module, fundraisers can track various types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.

Tessitura also includes reporting tools which include various standard reports for box office, finance, marketing, development and membership departments as well as the ability to customize reports and export data.



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