--- title: "Blackbaud Luminate Online Software Reviews, Demo & Pricing - 2026" description: "Review of Blackbaud Luminate Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/nonprofit/luminate-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Nonprofit Software](https://www.softwareadvice.com/category/4280-nonprofit/) / Blackbaud Luminate Online Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nonprofit/luminate-profile/reviews/)[Alternatives](https://www.softwareadvice.com/nonprofit/luminate-profile/alternatives/) # Blackbaud Luminate Online Review Custom quote 1 plan Wondering if Blackbaud Luminate Online is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Blackbaud Luminate Online 3.7 [(34)](https://www.softwareadvice.com/nonprofit/luminate-profile/reviews/) Pricing Pricing available upon request ### About Blackbaud Luminate Online Luminate Online Marketing is an online fundraising and marketing automation software for non-profits. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events. The software features tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors. Luminate Online Marketing partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design interactive webpages with personalized message for members and donors. Luminate Online is suitable for organizations looking to expand online and multi-channel fundraising strategies. The solution is a good fit for several types of organizations, including faith-based ministries, human services, international organizations and national organizations. Wondering if Blackbaud Luminate Online is right for your organization? Our Nonprofit Software selection experts can help you in 15 minutes or less. ## Blackbaud Luminate Online User Interface ## Popular Blackbaud Luminate Online Alternatives Main Product Blackbaud Luminate Online 3.7 [(34)](https://www.softwareadvice.com/nonprofit/luminate-profile/reviews/) Ratings Breakdown - 3.04Ease of use - 2.90Value for money - 3.80Customer support - 3.53Functionality Pricing Available upon request Get Price Alternative Product [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) 4.5 [(1476)](https://www.softwareadvice.com/nonprofit/donorperfect-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.51Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Donorbox](https://www.softwareadvice.com/nonprofit/donorbox-profile/) 4.8 [(625)](https://www.softwareadvice.com/nonprofit/donorbox-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.61Value for money - 4.71Customer support - 4.61Functionality Pricing Starting at $150.00 per month Get Price Alternative Product [Bloomerang](https://www.softwareadvice.com/nonprofit/bloomerang-profile/) 4.7 [(1287)](https://www.softwareadvice.com/nonprofit/bloomerang-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.58Value for money - 4.76Customer support - 4.34Functionality Pricing Starting at $125.00 per month Get Price Alternative Product [DonorSnap](https://www.softwareadvice.com/nonprofit/donorsnap-profile/) 4.6 [(414)](https://www.softwareadvice.com/nonprofit/donorsnap-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.77Value for money - 4.78Customer support - 4.31Functionality Pricing Starting at $50.00 per month Get Price Alternative Product [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) 4.3 [(620)](https://www.softwareadvice.com/nonprofit/neoncrm-profile/reviews/) Ratings Breakdown - 4.06Ease of use - 4.28Value for money - 4.30Customer support - 4.16Functionality Pricing Starting at $99.00 per month Get Price ## Blackbaud Luminate Online Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Blackbaud Luminate Online Features - Popular features found in Nonprofit Accounting Campaign Management CRM Customizable Forms Donor Management Electronic Payments Event Management Fundraising Management Grant Management Membership Management Registration Management Volunteer Management - More features of Blackbaud Luminate Online A/B Testing Activity Dashboard Activity Tracking API Autoresponders Campaign Analytics Campaign Scheduling Campaign Segmentation CAN-SPAM Compliance Click Tracking Contact Management Conversion Tracking Customer Segmentation Customer Surveys Customizable Branding Customizable CTAs Customizable Fields Customizable Templates Customization Data Import/Export Drip Campaigns Dynamic Content Email Campaign Management Email Management Email Marketing Email Templates Email Tracking Engagement Tracking Event Triggered Actions Image Library Landing Pages/Web Forms Lead Capture Lead Generation Lead Management Lead Qualification List Management Marketing Automation Marketing Calendar Mobile Access Mobile Optimization Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multivariate Testing Real-Time Analytics Real-Time Data Reporting/Analytics Reporting & Statistics ROI Tracking Sales Analytics Segmentation SMS Marketing Social Marketing Social Media Integration Social Promotion Subscriber Management Template Management Third-Party Integrations Visual Analytics Website Analytics Website Visitor Tracking Workflow Management WYSIWYG Editor ## Blackbaud Luminate Online User Reviews ## Blackbaud Luminate Online customer ratings - Overall rating: 3.7/5 - Total reviews: 34 ### Rating distribution - 5 stars: 9 reviews (26%) - 4 stars: 13 reviews (38%) - 3 stars: 9 reviews (26%) - 2 stars: 1 reviews (3%) - 1 star: 2 reviews (6%) ### Secondary ratings - Ease of use: 3.0/5 - Value for money: 2.9/5 - Customer support: 3.8/5 - Functionality: 3.5/5 --- ### BBCRM Review - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and how it has everything we need shown there at our finger tips. #### Cons Integration was hard for new users but that is to be expected --- ### Not intuitive - Overall rating: 4/5 - Reviewer: Glynis B. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it for transactional and reminder emails for registered programs, and marketing emails. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Honestly, I cannot think of any pros at this time. #### Cons Nothing about Luminate Online is intuitive. It does not integrate well with other Blackbaud products. We have had to purchase other third-party software to send information between Altru and Luminate. --- ### BB LO is what is available - Overall rating: 3/5 - Reviewer: Tatiana T. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I would say my experience has been nuetral...not particularly great but also not horrible #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is integrated with Blackbaud products. #### Cons - Repetative steps at times which can lead youi in circles #### Reasons for choosing Blackbaud Luminate Online It is integrated with Blackbaud products. --- ### Easy to use without a programmer, but much better with programming experience. - Overall rating: 5/5 - Reviewer: Amanda P. - Industry: Maritime - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest thing I've been using this for lately is event registration and management. Without this product we wouldn't be able to pilot the programs we're piloting right now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very robust software with a ton of features built in. It requires some initial training to get started but once you get the hang of it, figuring out all the menus and features gets easier. #### Cons The interface can be clunky at times. Some things require navigating multiple menus and clicking multiple times to complete a task. But overall the functionality is incredible. --- ### Great product with a lot of potential - Overall rating: 4/5 - Reviewer: Shaun W. - Industry: Civic & Social Organization - Product usage: Used unspecified for more than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The flexibility and the integration are the best parts. #### Cons Blackbaud has acquired a lot of products over the years and even though integration is happening, your needs may be slower at integration than others. --- ### Good for a very select group - Overall rating: 3/5 - Reviewer: Abraham S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros As an all in one solution, it works very well. If you can afford it and aren't looking at any of its more advanced competitors, this will get the job done in a basic, matter-of-fact sense. Sleek design with intuitive, though limited, interface. #### Cons We found the pricing to be more than we were willing to put up with for long. Very limited in the ability to customize your dashboard and tools. More affordable alternatives exist on the market with more powerful tools, resources, and support staff. I also did not appreciate being charged for any little feature I wanted to add to my account that really should have come standard. --- ### Bad Timing for us - Overall rating: 3/5 - Reviewer: Sally R. - Product usage: Used unspecified for more than 2 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is powerful in the use of the data and also in the production of web pages. #### Cons It seems like every time we pay for some customization, then not long after, it becomes a feature or fix in a future release. I just feel like we're not being advised very well. We aren't a cookie-cutter blackbaud client, so it doesn't always fit with what we are trying to do. --- ### We purchased the platform nine months ago - Overall rating: 4/5 - Reviewer: Keri E. - Industry: Civic & Social Organization - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product integrates with Raiser's Edge, which streamlines data entry. They have a great program called Go!, which takes you through three different email campaigns and provides specific direction and feedback to grow your email lists. It is not difficult to set up new action forms. Emails are not difficult to send (especially if you are working off a template designed for you in the Go! Program). Blackbaud has been quick to respond to concerns and problems that arose from the integration with Raisers Edge. #### Cons Navigating to some of the reports is less intuitive than I would like. But, like anything, once you understand the structure, it is okay. --- ### Expensive for some clients - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Lots of features built in if you have the time to learn them #### Cons A bit too complex for your everyday user and pretty pricey for smaller companies/nonprofits who may need to utilize something like this. --- ### Luminate Go! - Overall rating: 4/5 - Reviewer: Keri E. - Industry: Civic & Social Organization - Product usage: Used unspecified for less than 2 years - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved their Go! Program. It enabled us to get up and running with our eNewsletter, and various eCampaigns. Providing templates and guidance. #### Cons Not as intuitive as I would like. Also you either have to use the WYSIWYG Editor (which can be buggy) or know HTML. --- Showing 1 - 10 of 34 Reviews [See All Reviews](https://www.softwareadvice.com/nonprofit/luminate-profile/reviews/) ## Blackbaud Luminate Online Popular Comparisons [DonorPerfect vs Blackbaud Luminate Online](https://www.softwareadvice.com/nonprofit/donorperfect-profile/vs/luminate/)[Neon CRM vs Blackbaud Luminate Online](https://www.softwareadvice.com/nonprofit/luminate-profile/vs/neoncrm/) [Compare All Alternatives](https://www.softwareadvice.com/nonprofit/luminate-profile/alternatives/) ## Other Top Recommended Nonprofit Software [Neon CRM](https://www.softwareadvice.com/nonprofit/neoncrm-profile/) **4.3** (620) Recently recommended **79** times [DonorPerfect](https://www.softwareadvice.com/nonprofit/donorperfect-profile/) **4.5** (1476) Recently recommended **73** times [Charityproud](https://www.softwareadvice.com/nonprofit/charityproud-profile/) **4.7** (89) Recently recommended **66** times [GiveSmart](https://www.softwareadvice.com/event-management/givesmart-profile/) **4.5** (211) Recently recommended **60** times Stuck Between Options? 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