Best Return on Investment - Guard Company and Stakeholders.

It is easy to use and integrated well with what we were previously using.

Overall, this is a wonderful product with great features and it's easy to train people on how to use it.

If a guard accidentally hits the wrong title under the reported issue section they can't go back and fix it to the correct one.

The reports are customizable too.)  And customer service has been AMAZING.

The photos are not always clear, most are blurry and unfocused.

The method of tracking licenses does not work for us. It is difficult to find a specific license.

The inability to have access to all features on the iPhone platform.

Support is helpful and they do an awesome job of creating videos for training.

The ability to easily account for personnel, reports, and the ability to customize guard tours has been paramount for the growth of our company.

The software makes it easy for administration and for the guards in the fried. The software has impressed several clients and they feel they are getting more for their money.

The lack of notifications of all the the new things that get added to Silvertrac. We could use notifications when the system is down as well.

I love how easy the system is to build for each site.

Great app and great company to deal with. Its nice that if you have an issue the person helping you knows what to do without reading a prompter.

Silvertrac has been easy to use, is fairly intuitive, and the customer support has been amazing.

What I like most is the ease of access and the fact it is very user friendly. The system is easy to navigate and use and features an instant message system for help should you need it.

Love reporting and alerting the best. These features have given our management team so much insight into what is actually going on at every site.

Customer Service from this company is great. They are always very helpful with trying to resolve any issues very quickly.

The software is user friendly, and the customer service is excellent.

Everything is so easy to find and easy to use. I am able to help employees out in the field quickly and efficiently and that is very important.

Overall, I highly recommend this product to any Security company. Between the ease of use and fantastic customer service, it adds so much value to my company's product.

We have many clients that only do service 3 rotating days per week and it is difficult to run and send automatically without making them click every report and if no data they move on.

Silvertrac's software is easy to use. The latest update improved upon an already great system.

The application is simple and to the point, which is good. The help and assistance that comes with the system is the cherry on the top.

I received great customer service with a an amazing overview of the software. Pricing is great and the Software is easy to use.

We appreciated having you at our conference this year. This video was excellent.

I like this touring system because of its ease of use and live updating.

I do not yet have an experience with this software that has left me feeling frustrated or disappointed.

The mobil app is hard to work with on the go. Not having time off makes things hard.

Besides, there are other features that make every-day tasks easy like scheduling, reporting, timesheets, checklists, and more. Once you start using it, you will see how much this system has to offer.

Novagems, great product, amazing customer service.

I also love being able to call customer service anytime I need help. Sensitive content hidden] is AMAZING.

One room for improvement can be the limited features. Although they do provide customization, the wait time can be long.

Very good product for the money and ease of use.

This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.

We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.

It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.

When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites.

Scheduling and reporting have been a breeze since we have switched to Novagems. We can make week’s of schedule in advance with simple steps that are like a walk in the park.

We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.

Sometimes the app crashes or the GPS lag sometimes.

One problem I faced was getting the entire team onboard.

US Dollar

Silvertrac is a web-based guard management and security incident reporting solution that helps security organizations monitor and respond to issues, tasks and events efficiently. The solution is built for private contract security companies and in-house operations of all sizes that are looking to streamline internal operations and ensure immediate, on-site accountability.

Silvertrac enables security guards and officers in the field to receive tasks and alerts, report incidents and scan checkpoints via the mobile app. Dispatchers, administrators and supervisors can view reports in real-time with Silvertrac’s live issue monitor to proactively resolve issues as they happen. The Android & iOS guard app for mobile devices enhances the platform’s features by enabling officers to gather supporting audio, text and photos directly from the field.

Silvertrac also provides tools for parking management that let businesses sell parking permits, register vehicles, charge for parking violations and more. Silvertrac is integrated with a banking system for credit card payment processing. The live Parking Book displays virtual permits and owner’s contact info for each parking space, including guests and visitors. The solution also integrates maintenance and tow services within the platform.

Silvertrac provides teams with a streamlined inspection process that simplifies report completion and includes a searchable database. Types of inspections include fire extinguisher inspections, vehicle inspections, flow of traffic, pool & spa, safety, signage and home inspections. The application also includes features for facility maintenance tracking, dispatch center monitoring and risk management assessment.

LongDescription

Employee Management

Safety Incident Management

Status Tracking

Security Management

Access Controls/Permissions

Activity Tracking

Real Time Monitoring

Task Scheduling

Attendance Tracking

Key & Lock Management

Data Import/Export

Multi-Location

Self Service Portal

Technician Management

Mobile Access

Real Time Data

Historical Reporting

Training Management

Role-Based Permissions

Client Portal

Preventive Maintenance

Real Time Notifications

Service History

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Event Management

Work Order Management

Visitor Management

Billing & Invoicing

Audit Management

Real Time Reporting

Monitoring

Incident Management

Summary Reports

Investigation Management

Location Tracking

Risk Management

Occupational Health Management

Reporting/Analytics

Silvertrac is offered at $249/month for up to 10 devices.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Silvertrac Software

Live Online

Webinars

Documentation

Videos

Novagems is a workforce management solution that helps organizations schedule, manage and track security guards across multiple sites from a centralized platform. It enables managers to use the built-in calendar and red, yellow, green (RYG) indicators to manage employee shifts and schedules. 


Novagems allows supervisors to use geofencing technology, GPS tracking, barcodes and NFC codes to monitor guard locations. The built-in panic alert button lets security guards contact site supervisors, emergency services and managers from within the platform. Additionally, it enables staff members to create incident reports with details, such as date, incident type, location, victims, summary, suspect lists and witness names.


Novagems facilitates integration with several third-party human resources (HR) planning solutions. It also provides Android and iOS mobile applications, which allows employees to manage field operations. Pricing is available on request and support is extended via phone, email, FAQs and other online measures.



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