The ease of use with this software is really nice, if your company is like ours, we have companies all over the country.

Outstanding performance, highly accessible, easy to use and the pricing is by far the best.

I really enjoy it as a user and highly recommend it to all organizations  as the best in value for money.

The ease of use and ability to have non organizational resources be a part of projects  is fantastic.

Great, happy to use it and happy to keep using it. If you haven't tried it and need an organizer system, do it.

I loved how clean it was and clients thought it was cool. I liked per project dashboards.

I love the ability to quickly track progress with my teams, and circle up as if we were beside each other.

I love that Basecamp has a small learning curve, has a simple, fun interface, and makes it super easy to manage all of your projects.

Phone and desktop app were helpful, as well as a ton of integration options with other popular software.

It's been wonderful, the price is great, and the customer service can't be beat.

Basecamp was a great experience. We tried several project management apps and liked this the best, minus the monthly cost.

I was very hesitant about using this product but I love the set up, very easy to navigate. It’s a great product, extremely user friendly.

Fantastic customer support. The pre loaded projects in Basecamp help you to wrap your head around what you can do with the platform.

I love the ability to categorize, assign and check off task. I also love the easy calendar integration.

Integration of basecamp with our existing product turn out be very wonderful.

Collaboration tools have been useful in working with our team over the past year. I've liked the ability to track progress the most.

I am a multi-disciplinary designer myself, and despite trying (very hard) several times to use Basecamp, I just can't get past how ugly, unintuitive, and clunky the UI is.

The interface is amazing, perfect for those of who are visual. Great tracking and historical snapshots.

Great tools for task management and organization. And good integration with email for less technical users can email responses to questions.

I just found it boring that you can only view one person's task list at a time, if you have a project with multiple members, it makes it difficult.

It is integrated with limited software which restricts to carry out multidimensional projects. It’s pricing is also very high, it restrict its use for small organizations.

User-friendly, intuitive, great for collaborating and keeping track, excellent for remote work, super nice choice.

It has been a huge asset and we have all loved watching the progression of projects and campaigns we are working on.

Lot of functionalities like to-dos, message boards, Schedule. Really great if you work in a team and also really fast to communicate with your client via customer support or with your teamates.

We all had different employers but worked together for the greater good, a collaborative approach to solving this need.

I'm very satisfied and happy with this software I 100% recommend it to everyone, everything is easy to use not complicated at all and everything is well explained.

I could see it being a useful tool for managing satellite volunteer groups. It was a good experience, and provided the means to have good conversation, generate some ideas, and post documents.

What I love about most about Basecamp is the ability to communicate and have ongoing conversations with people who are involved in the project.

The cost and ease of use, it's very straightforward. Being able to track what everyone assigned to a certain task/project is doing, and ensuring deadlines/goals are being met are great.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

Basecamp is an efficient collaboration tool used by thousands of teams across the globe. Teams use Basecamp to keep track of assignments, work together on documents, plan projects, chat, and more. 

Basecamp is opinionated. It's built for teams that want to be efficient and get things done without wasting time or putting in overtime. 

Experience the Basecamp Way of working by signing up for a free 30-day trial. There are no contracts, complex pricing, or long implementation plans—just good software and a fantastic support team that replies within minutes. 

LongDescription

File Management

Commenting/Notes

Deadline Management

Milestone Tracking

Surveys & Feedback

Status Tracking

Idea Management

Project Templates

Document Storage

Access Controls/Permissions

Activity Tracking

Activity/News Feed

Task Scheduling

Project Planning/Scheduling

Project Management

Task Planning

Projections

Communication Management

Brainstorming

Calendar Management

Collaboration Tools

Assignment Management

Multiple Projects

Forum / Discussion Board

Project Time Tracking

Mobile Access

Real-Time Data

Discussions/Forums

Role-Based Permissions

Client Portal

Real-Time Notifications

Project Tracking

Percent-Complete Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Task Editing

Reminders

Reporting/Project Tracking

Real-Time Chat

Chat/Messaging

Customizable Templates

Calendar Sync

Sub-Task Management

To-Do List

Prioritization

Remote Access/Control

Task Tagging

Drag & Drop

Project Planning

Task Progress Tracking

Third-Party Integrations

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Progress Tracking

Customizable Branding

For Nonprofits

Product Roadmapping

Product Lifecycle Management

Transcripts/Chat History

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Basecamp

Live Online

Webinars

Documentation

Videos

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Multi-Channel Management

Customizable Reports

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Customer Database

Call Recording

Customizable Fields

Automated Routing

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Forms Management

Service History

Workflow Management

Real-Time Updates

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Basecamp vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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