Basecamp

RATING:

4.3

(14442)

About Basecamp

Basecamp is an efficient collaboration tool used by thousands of teams across the globe. Teams use Basecamp to keep track of assignments, work together on documents, plan projects, chat, and more. Basecamp is opinionated. It's built for teams that want to be efficient and get things done without wasting time or putting in overtime. Experience the Basecamp Way of working by signing up for a free 30-day trial. There are no contracts, complex pricing, or long implementation plans—just good software and a fantastic support team that replies within minutes.

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Basecamp Pricing

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

Your homepage is where you see everything that's going on around you.
Slide 1 of 6

Basecamp Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Basecamp

1 - 5 of 13,066 Reviews

Troy

Marketing and Advertising, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2020

We use it every day!

User Profile

Paul

Verified reviewer

Arts and Crafts, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

I always come back to Basecamp

We have three sites. What Basecamp has provided is the unification of messages and tasks across all sites. It has added transparency that is invaluable to all of our team. We can keep important documents. Onboarding videos and other useful information. No more scraps of paper or post-it notes on peoples desks. It provides real accountability for everyone on the team. So simple to use which means 100% user adoption. Everyone loves Basecamp and we have tried every PM software out there. Basecamp is the best in the business!

PROS

When you first start using basecamp, two things strike you the most. It’s clean super tight interface and the lack of some common functions. I see both of these things as a positive. This might seem odd but you soon realise that the makers at Basecamp are uncompromising in their relentless pursuit of keeping you efficient. No bloat. No complication. These all adds up to adoption by the whole team. Which for me is the most important thing. You can have a perfect project management system, but if no one uses it. It’s useless. Basecamp’s gets everything on the same page.

CONS

I would love the app to give you persistent reminders for tasks! Snooze for 5 mins etc.

Reason for choosing Basecamp

It had everything we needed and nothing we didn't.

Casey

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

The ultimate collab

Basecamp keeps our team moving on time, step by step. We're more efficient and thorough, and we don't miss any details.

PROS

One thing that's really nice about Basecamp is that the monthly price is the same no matter how many usersthe account will need. This means it's much more affordable especially for larger teams or companies. There's also a version of Basecamp that can be used for free, incase you'd like to try it out first.Setting up Basecamp was almost effortless. The Ul is so intuitive and helpful. Integrating Basecamp with other services is supported and may be done quickly without a complicated setup. Guest accounts are available and they add flexibility. Basecamp keeps all team members updated on events, deadlines, announcements, approvals, etc. Teams can manage projects, tasks, and ideas in one platform.It's looking to be the best collaboration app I've had.

CONS

I'm disappointed to see that time tracking and Gantt charts were not included, however I still think we're thriving with Basecamp. I'd also like to be able to leave our team communication app behind and only use Basecamp.

Reasons for switching to Basecamp

Zoho projects lacked proper tools and customer support.

war

Consumer Goods, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2024

Basecamp service is deplorable

PROS

I have nothing good to say about basecamp.

CONS

customer service is weak. I asked to cancel the service. I have been waiting 6 months

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2024

Good tool for collaboration with agencies

PROS

You can create tasks for your agency, set up the deadline. Chat under the task if something is not clear. You can upload files. You see a clear timeline of "events" - what particular users did (comment, upload file,..)

CONS

You cannot open some files within Basecamp, you have to download it.