We still have money missing. A lot of features there isn’t a way to undo.

I will say the owners sometimes have trouble signing in, or remembering user name or password and we have to reset that on our end.

Another bug that we have been waiting over 1 /12 weeks for them to fix. Their support is the worst I have ever experienced in the IT world.

The software is intuitive and very solid. Tons of features, more than one could possible use, which is great.

I have found this product to be user friendly and allows us to better serve our communities.

We needed something to work with our existing association management software and FrontSteps has working perfectly.

In a short amount of time, we have transformed the overall user experience for our company, yielding positive results.

The worst Product and Support I have ever experienced.

Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response.

The websites we use for our associations have many benefits, and saves the associations money for distributing newsletters, flyers, etc. which is always a good thing.

Ease of Integration with TOPS One and synchronization with  back office functions.

Frontsteps is a great company with professionals who are dedicated to their craft. Always responsive and friendly, I look forward to working with them for a long time to come.

FrontSteps has been very helpful and timely in resolving support questions.

Easy to use and the technical help and customer service are great.

Any time I have reached out to the IT Help Desk they were awesome. This is a great software program and the people behind it are even better.

As the administrative person utilizing this Frontsteps for Association websites, I like the ease of the functions to get done what I need.

There are constraints that do not allow the end user flexibility in undoing or removing  an entry or repairing a mistake.

It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber.

I have been handed over the website without any formal training and do find it difficult to navigate the back end of the site at times.

Lack of response from customer service. Videos supplied didn't work.

Again, being charged a large fee to pay dues seems outrageous to me, again, not sure if this is a fronts steps issue or not.

The files section is not use friendly either. You are unable to drag items/documents from 1 file to another.

Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers.

From an End User Prospective Failed to meet Expectations.

The interface is extremely poor. Naming of menu items and submenus make no sense.

My experience has been a good one. Always helpful and on top of things.

Fairly easy to use although there was no training.

Great place for community to use all tool to communicate with Condo Board of Directors. It as helps BOD to send out bulletins to the community with ease.

Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them.

Great company, great innovation, the employees are always pleasant.

LImited integration with various online posting services.

This software is easy to use and can be customized easily. I use this software to manage residents as well as for all accounting purposes and am very pleased.

In the end we chose another option however for a company starting out this would be an amazing option as it has a ton of information you can record on every property.

Overall, I think Rent Manger is an amazing product.

The software is very user friendly and intuitive making  it easy to onboard new employees.

The RM software is very powerful and I appreciate being able to use the formatted reports as well as creating my own.

This platform is easy to use and understand and customer service is great.

They were great to deal with an have created a great product just not the right one for us.

Initially I thought the problem was with RM and then I thought it was with my ISP. The network engineer tweaked some setting and it helped a lot.

Good program with excellent support, affordable price and great functionality.

Overall very good product for the price and very user friendly.

It's not web based yet...but then again, I tried a web based site and it was terrible. I had such limited features.

Some things are difficult to find, especially permissions.

If the program doesn't handle it, they have an integrated partner that does. Amazing one-stop shop for your property management needs.

We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us.

Inexperienced tech support makes it frustrating when they do not know how to handle.

What I like about Rent Manager the most is that it is easy to use and the customer service is amazing.

I really like that I can see everything from owner to details on a specific home all in one place. Very easy to use and to manage all sides of a transaction.

The staff of customer service representatives is the best I have ever dealt with. They are always cheerful, knowledgeable, and so very helpful.

Outstanding customer service; great value. The program is intuitive to use and has many useful features.

Excellent Owners portal...even though most owners do not use. Strong sales tool for Management Company.

I like that the signable documents automatically upload to history/notes once you complete them. That allows for easy transferring of documents.

We have been quite pleased in the decade that we have been using Rent Manager with the product, the support and of course, the streamlining it has provided our business.

Rent Manager - Great Property Management Software.

Overall, I have had a positive experience with Rent Manager. I use it daily and it tracks a great deal of data for all of our tenants (previous, current, and future).

We use several of the integrations and are currently looking at adding several more. The allow us to adapt to every changing technologies and industry best practices.

This software is excellent in all ways. So easy to use, we switched from Quick Books to Rent Manager.

I must say that after  that fiasco I am even more impressed with the outstanding customer service you get with Rent Manager.

No more can a tenant say that we didn't fix anything. I can have pictures, time frames, and they sign.

User Friendly Program and as the CFO love the PRICE for what we get.

And if not they can write it in to the software. We just started to use the integration with website this past year and been great.

Fundamental usability flaws mean frustration and unnecessary time spent especially with repetitive tasks, and sore wrists from all the mousing that shouldn't be necessary.

Whether it is technical support or assistance in scripting to help you streamline or create custom reports, they are always  extremely helpful and responsive.

US Dollar

The FRONTSTEPS Community mobile app serves as a powerful tool that establishes a bridge between community management teams and homeowners. The app's user-friendly interface and advanced features allow community managers to optimize their daily tasks, improve communication with homeowners, and reduce stress, ultimately boosting productivity.

With the app's centralized location, community managers can swiftly respond to homeowners' requests, assign tasks to team members, track progress, and access crucial data. The app ensures seamless operations and efficiency, so that everything runs smoothly without a hitch.

Homeowners can leverage the app's abundance of resources and information available at their fingertips. They can keep up with community news and announcements, pay bills, report issues, and communicate with management teams, all through their mobile device. The app's smart chatbot feature is also a convenient tool that provides instant answers to homeowners' inquiries, 24/7, without having to wait for office hours or speak with a live representative.

Overall, the FRONTSTEPS Community mobile app is an essential technology for any community that seeks to upgrade their management processes and offer an exceptional experience to their homeowners and management teams. By adopting this technology, communities can reclaim their time, focus on more important tasks, and provide homeowners with efficient and convenient communication channels, leading to their satisfaction.

LongDescription

Member Communities

Work Order Creation

Committee Management

Payment Processing

Dues Management

Financial Management

Portfolio Management

Listing Management

Customer Database

Job Management

Calendar Management

Member Database

Scheduling

Contact Management

Lead Management

Email Marketing

Property Database

Election Management

Membership Management

Maintenance Management

Tenant Tracking

Fundraising Management

Residential Properties

Event Management

Work Order Management

Billing & Invoicing

Tenant Portal

Website Management

Chapter Management

Document Management

Member Portal

Owner Portal

Member Directory

For Property Managers

General Ledger

Online Payments

Financial Reporting

File Management

Electronic Payments

HOA Violation Enforcement

Recurring/Subscription Billing

Document Storage

Access Controls/Permissions

SMS Messaging

Bank Reconciliation

Credit Card Processing

Transaction History

Communication Management

Template Management

Accounting

Email Templates

Self Service Portal

Client Portal

Real-Time Notifications

Activity Dashboard

Inspection Management

Reporting & Statistics

Customizable Templates

Expense Tracking

Customizable Branding

Member Communication

Reporting/Analytics

Third-Party Integrations

Maintenance Scheduling

Task Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Please contact FRONTSTEPS for pricing details. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

FRONTSTEPS

Live Online

Webinars

Documentation

Videos

Rent Manager is award-winning property management software built for residential, commercial, association, manufactured housing, self-storage, and short-term-stay portfolios of any size. The program’s fully customizable features include a double-entry accounting system, maintenance management/scheduling, community-engagement tools, marketing integration, mobile applications, more than 450 insightful reports, and an API that integrates with the best PropTech providers on the market.

Powerful enough to support large portfolios, yet flexible enough to be customized to each individual home or unit, Rent Manager is for companies with over 100+ units that manage all varieties of properties.

Users can access their data anywhere—in the field, on an emergency maintenance call, in the office, or at home—using Rent Manager’s intuitive mobile apps: rmAppSuite Pro and rmResident. Accept payments, complete inspections, run reports, communicate with homeowners and residents, and much, much more.

Lease Tracking

Owner Statements

Tax Management

Faculty/Staff Management

User Management

Price/Margin Management

Application Management

Customizable Reports

Activity Tracking

Data Synchronization

Fee Collection

Late Fee Calculation

Contract/License Management

Ad hoc Reporting

Reservations Management

Invoice Management

Rent Tracking

Guest Communications

For Vacation Rentals

Transaction Monitoring

WordPress Integration

Room Booking

Commercial Property Management

Data Import/Export

Audit Trail

Booking Management

Mobile Access

Background Screening

Channel Management

Vendor Management

Credit Card Management

Vacancy Management

ACH Payment Processing

Workflow Management

Email Management

Website Integration

Insurance Management

Alerts/Notifications

Online Booking

Reminders

Availability Management

Discount Management

Real Time Reporting

Asset Lifecycle Management

Commission Management

Contact Database

Billing Rate Management

Lease Management

Credit Check

Rent Manager offers several pricing options including standalone solutions and an online version which can be tailored to each business. Contact Rent Manager for detailed pricing information.

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