We still have money missing. A lot of features there isn’t a way to undo.

I will say the owners sometimes have trouble signing in, or remembering user name or password and we have to reset that on our end.

Another bug that we have been waiting over 1 /12 weeks for them to fix. Their support is the worst I have ever experienced in the IT world.

The software is intuitive and very solid. Tons of features, more than one could possible use, which is great.

I have found this product to be user friendly and allows us to better serve our communities.

We needed something to work with our existing association management software and FrontSteps has working perfectly.

In a short amount of time, we have transformed the overall user experience for our company, yielding positive results.

The worst Product and Support I have ever experienced.

Communication is extremely poor, i find myself every week sending emails with no response, i mean NO response.

The websites we use for our associations have many benefits, and saves the associations money for distributing newsletters, flyers, etc. which is always a good thing.

Ease of Integration with TOPS One and synchronization with  back office functions.

Frontsteps is a great company with professionals who are dedicated to their craft. Always responsive and friendly, I look forward to working with them for a long time to come.

FrontSteps has been very helpful and timely in resolving support questions.

Easy to use and the technical help and customer service are great.

Any time I have reached out to the IT Help Desk they were awesome. This is a great software program and the people behind it are even better.

As the administrative person utilizing this Frontsteps for Association websites, I like the ease of the functions to get done what I need.

There are constraints that do not allow the end user flexibility in undoing or removing  an entry or repairing a mistake.

It allows for many options and different processes that allow the user to perform their job. Another aspect I enjoy is the integrated accounting within the Caliber.

I have been handed over the website without any formal training and do find it difficult to navigate the back end of the site at times.

Lack of response from customer service. Videos supplied didn't work.

Again, being charged a large fee to pay dues seems outrageous to me, again, not sure if this is a fronts steps issue or not.

The files section is not use friendly either. You are unable to drag items/documents from 1 file to another.

Frontsteps is a crappy software package. It is very limited in terms of customizing, they change features without telling clients, their service is bad, and they do not backup their servers.

From an End User Prospective Failed to meet Expectations.

The interface is extremely poor. Naming of menu items and submenus make no sense.

My experience has been a good one. Always helpful and on top of things.

Fairly easy to use although there was no training.

Great place for community to use all tool to communicate with Condo Board of Directors. It as helps BOD to send out bulletins to the community with ease.

Now they don't answer the phone, you leave a message, and/or you submit issue via e-mail and it takes one week before you hear back from them.

Great company, great innovation, the employees are always pleasant.

If you make a mistake sometimes, it will be a little difficult to change it. And update information is not easy.

The reports are professional looking and easy to run. Support is very helpful on the rare occasion that we need them.

The reports are clear and easy to read, plus being able to create customized reports is a huge asset.

I am able to utilize and convert them to excel sheets or PDF's to use the information integrated with other reports that I produce.

It is wonderful to be able to click on a transaction directly from a report to few the GL coding and description.

The cherry on the cake: Your support fees get you nothing but excuses and the offer to charge you more to learn what the failed to teach in training.

You will get some errors in some time. I sometimes know about all the software being spoiled with Skilin, you need a full time person to deal with errors.

They are quick to respond and very helpful. Like the fact that we can call tech support and they can connect remotely to help figure your issue.

Great integration of Property Information with Operating Results.

Overall, I am happy with Skyline. It has it's quirks, but then all of the property management solutions have them.

Great value and basic accounting functionality, ability to do custom reports with Cumulus (Excel add-on) and Crystal Reporting.

Skyline offers excellent technical support and had recommended one expert to us whom we are still using to-date. We are very happy customers.

Recommended set up result in numerous general ledger errors which was extremely time consuming to remedy. Still uncomfortable with its proper operation.

What I like most about the product is the customer sevice.

We've been using it for over 20 years and I've been using it for over 14 years. It's continued to improve and we've been happy with the changes made.

Today I was forced to make a one sided entry in order to balance the books. In the last two years, we have thrown money towards fixing a problem and it is still not fixed.

The price point relative to competing platforms is also quite low. It is a great system for companies with simple needs.

Ease of entry on the data entry screens and the ease in running of most reports.

Overall after years of using the software I stand firm on the customer service I receive when I have problems.

Within a year I was able to operate the database on my own. I still call once in awhile if I have questions, or need help.

I enjoy coming to work and working in the Skyline Database, its fun and easy to use.

The price point, in comparison to other property management software on the market, is also a huge plus.

US Dollar

The FRONTSTEPS Community mobile app serves as a powerful tool that establishes a bridge between community management teams and homeowners. The app's user-friendly interface and advanced features allow community managers to optimize their daily tasks, improve communication with homeowners, and reduce stress, ultimately boosting productivity.

With the app's centralized location, community managers can swiftly respond to homeowners' requests, assign tasks to team members, track progress, and access crucial data. The app ensures seamless operations and efficiency, so that everything runs smoothly without a hitch.

Homeowners can leverage the app's abundance of resources and information available at their fingertips. They can keep up with community news and announcements, pay bills, report issues, and communicate with management teams, all through their mobile device. The app's smart chatbot feature is also a convenient tool that provides instant answers to homeowners' inquiries, 24/7, without having to wait for office hours or speak with a live representative.

Overall, the FRONTSTEPS Community mobile app is an essential technology for any community that seeks to upgrade their management processes and offer an exceptional experience to their homeowners and management teams. By adopting this technology, communities can reclaim their time, focus on more important tasks, and provide homeowners with efficient and convenient communication channels, leading to their satisfaction.

LongDescription

Member Communities

Work Order Creation

Committee Management

Payment Processing

Dues Management

Financial Management

Portfolio Management

Listing Management

Customer Database

Job Management

Calendar Management

Member Database

Scheduling

Contact Management

Lead Management

Email Marketing

Property Database

Election Management

Membership Management

Maintenance Management

Tenant Tracking

Fundraising Management

Residential Properties

Event Management

Work Order Management

Billing & Invoicing

Tenant Portal

Website Management

Chapter Management

Document Management

Member Portal

Owner Portal

Member Directory

For Property Managers

General Ledger

Online Payments

Financial Reporting

File Management

Electronic Payments

HOA Violation Enforcement

Recurring/Subscription Billing

Document Storage

Access Controls/Permissions

SMS Messaging

Bank Reconciliation

Credit Card Processing

Transaction History

Communication Management

Template Management

Accounting

Email Templates

Self Service Portal

Client Portal

Real-Time Notifications

Activity Dashboard

Inspection Management

Reporting & Statistics

Customizable Templates

Expense Tracking

Customizable Branding

Member Communication

Reporting/Analytics

Third-Party Integrations

Maintenance Scheduling

Task Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Please contact FRONTSTEPS for pricing details. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

FRONTSTEPS

Live Online

Webinars

Documentation

Videos

SKYLINE from SS&C Technologies is a web-based property management and accounting solution suitable for small to midsize real-estate firms. Designed to handle an array or key operations, SKYLINE is capable of offering integrated tools for property management, accounting, tenant and lease management, financial reporting, maintenance scheduling and work order management.


Key features in SKYLINE include a real-time reporting dashboard which allows users to review and assess the performance and operations of all properties from a single screen, an integrated stacking plan which provides color-coded details down to the unit level.


At its core, SKYLINE provides GLAP accounting, tenant and lease tracking, customer relationship management, budgeting, automated scheduling and invoicing of complex pass-through calculations and escalations, ACH for accounts receivable and accounts payable, bank lockbox, web-based tenant payment portal for on-line payments, document management, insurance tracking, lease expiration monitors and much more.


SKYLINE is suitable for commercial, retail, industrial, residential and mixed-use properties of all sizes.



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