SKYLINE Property Management Software

2.47 / 5 (19) FrontRunners®

Our advisors have recommended this product 25 times in the last 30 days

About SKYLINE Software


SKYLINE from SS&C Technologies is a web-based property management and accounting solution suitable for small to midsize real-estate firms. Designed to handle an array or key operations, SKYLINE is capable of offering integrated tools for property management, accounting, tenant and lease management, financial reporting, maintenance scheduling and work order management.

Key features in SKYLINE include a real-time reporting dashboard which allows users to review and assess the performance and operations of all properties from a single screen, an integrated stacking plan which provides color-coded details down to the unit level.

At its core, SKYLINE provides GLAP accounting, tenant and lease tracking, customer relationship management, budgeting, automated scheduling and invoicing of complex pass-through calculations and escalations, ACH for accounts receivable and accounts payable, bank lockbox, web-based tenant payment portal for on-line payments, document management, insurance tracking, lease expiration monitors and much more.

SKYLINE is suitable for commercial, retail, industrial, residential and mixed-use properties of all sizes.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP

19 Reviews of SKYLINE Software

Average User Ratings

Overall

2.47 / 5 stars

Ease-of-use

2.5

Value for money

2.5

Customer support

2.0

Functionality

2.5

Ratings Snapshot

5 stars

(2)

4 stars

(3)

3 stars

(4)

2 stars

(1)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

Showing 1-10 of 19 reviews

November 2017

Hovhannes from Atesian Properties

Company Size: 2-10 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

November 2017

Skyline is a disaster

Stay away from this software, we just switched to Yardi Genesis 2.

Pros

This is one of the few softwers that wasn't cloud base, which is what the management of the company wanted ( Now they changed their mind). Also the software had project costing module

Cons

It is very difficult to learn and use. I have used a few property management software, and can tell that there are many unnecessary and illogical steps in Skyline.
The Software is very glitchy. You will get 5-10 errors every day. I know all the software malfunction sometimes, with skiline, you need a full time person to deal with the malfunctions.
Their Customer Service is a Scam. We had a 3rd party company that Yardi assign us. They overcharged the support hours every time.
When we purchased the software, we were told that once we make the initial investment, we won't have to deal with momnthly payments like other softweres offer. We realized it is a good investment to pay lump sum at the beginning and avoid the monthly payments. Come to find out, that there is a update/new release charge every year that is twice as much as the out original investment. We were told we don't have to update, but you lose the support if you are not up to date. And it is impassible to go without support in Skyline.

May 2015

Jill from Havener Companies


Ease-of-use

1.0

Customer support

1.0

Functionality

1.5

May 2015

Not user friendly for commercial portfolios

Pros

I like the fact that it is not a monthly fee and we can store it on our computers. The sales staff is great.

Cons

The help doesn't answer your questions. The manuals are all geared toward apartments and you cannot call to get assistance without being charged even if your contract states so many hours of support is included. We have commercial properties. Until you are in the midst of setup you don't realize the differences and questions to ask. You'll have to send many emails and make multiple phone calls to get charges reversed. They won't call you back. Implementation to them, means downloading the software. Our controller has setup and worked on multiple management systems and I have a Yardi trainer that have been trying to get us up and running for a year.

January 2016

Mary from Coury Properties, Inc.


Ease-of-use

2.5

Customer support

1.0

Functionality

2.5

January 2016

Bad customer support

Pros

Ability to run prior year statements through Cumulus

Cons

I have used this software for 15 years. While their support staff is very friendly, they do not follow up, you will spend a fortune trying to keep it running. Today I was forced to make a one sided entry in order to balance the books. In the last two years, we have thrown money towards fixing a problem and it is still not fixed. We are dumping this software for QuickBooks after using for 19 (nineteen) years.

November 2016

Kimberly from ROC Inc

Company Size: 2-10 employees


Ease-of-use

4.0

Functionality

4.0

November 2016

Skyline Property Management Software

I have been using this product for almost two years now. I like the tenant detailed information but I sometimes struggle with the financial aspects of the program. I am an accountant however, and probably have high expectations for the financials.

Pros

There is good tracking of tenant charges and payments. The occupancy ledgers are fairly detailed and there is the ability to add a lot of information for each tenant.

Cons

I don't like that you have to manually post transactions into the general ledger. The financial reporting requires an add on (Cumulus Reports) in order to get nice custom reports. There is functionality for custom reports but it's not very robust.

May 2018

Hari Prasad from Kalmane trading pvt ltd

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Skyline

When we used the software, we were told that once we make initial investment, we will not have to deal with monthly payments like other software offers. Come to find out that each year there is an update new release fee which is twice the original investment. We were told that we do not have to update, but if you are not up to date then you lose support. And it is impossible to go without support in Skyline. It may be different, but there is a check and full requirement once.

Pros

This is a software that was not a cloud base, which wanted management of the company, now they changed their mind. Software was the project cost module.

Cons

Learning and using is very difficult. I have used some property management software, and can tell that there are many unnecessary and strange steps in Skyline.
The software is very messy. You will get some errors in some time. I sometimes know about all the software being spoiled with Skilin, you need a full time person to deal with errors.

August 2016

Heather from Olive Real Estate Management


Ease-of-use

3.5

Value for money

3.5

Customer support

3.0

Functionality

3.0

August 2016

Skyline survey

Pros

Once you have Skyline down, it is very easy to navigate and figure out where you need to be for certain tasks.

Cons

My only dislike of Skyline is the fact that it takes a lot to build knowledge of the software with no real help manual or the lack of support from Qualitech.

April 2018

Robert from Federman, Lally, @ Remis LLC CPAs

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great integration of Property Information with Operating Results

Ask for business references, you will get good advice from power SKYLINE users. Also, your CPA will like the output for your 1065's !

Pros

Strongest part of this product is the ability to switch from building to building to get quick answer and/or enter transactions. It was built by real estate professional and it sent up the way real estate (retail, office, apartments, industrial) works.

Cons

There is really nothing wrong with this product. It is not QuickBooks, so the user must understand accounting and have a set-up in mind to create properties.
So the lack of relative flexibility, is really a strong point, an internal control. There is a learning curve and plenty of consultants and corporate support.

February 2018

Deb from Sam Segar & Associates, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2018

Worst program I've ever used

No pros I can think of. We used it when it was a Dos- based program and then when it converted to Windows.

Cons

When we used it, everything we needed for reports and processing cost extra. Support was extra. Improvements were rolled out annually. Had to be installed on a computer, so each computer had to have its own license. We found a better program with 24/7 support that is included, and does updates weekly, sometimes daily, is internet-based and doesn't charge per user. Skyline was difficult to navigate and very tedious.

August 2017

Dan from Johnson Group

Company Size: 2-10 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2017

Still awful after 18 months

This company does not even want to know the failings of its software. They had to hire outside help to deal with Skylines poor design and training to get a common ownership cash account to work with several properties.

Cons

Horrible training. Training included instructions on work arounds for the faulty design. The cherry on the cake: Your support fees get you nothing but excuses and the offer to charge you more to learn what the failed to teach in training. Bad reports, but they are customizable if you pay more fees. No historical storage of tenant data to run past rent rolls. QuickBooks and excel would be an easier way to manage the accounting and tenant data than this

January 2017

Tammy from Olive Real Estate Management

Company Size: 2-10 employees


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

January 2017

Skyline Property Management Software

The software is relatively easy to use once you've learned the ins and outs of it. I have been using it for over a year and there are still issues that come up that I need support for. The processes of month end close are cumbersome. When entering a new property into Skyline it is very cumbersome and steps heavy. You have to go to approximately 5 -6 different areas in the program to get a property set up from start to finish. If you close the month there is no way to go back and fix a mistake, not even a description. Preprinted forms are a beast to line up properly.

August 2016

Jennifer from Olive Real Estate Management


Ease-of-use

1.0

Value for money

1.5

Customer support

4.0

Functionality

1.5

August 2016

Not User Friendly

Pros

Customer support is quick to get back and help to remedy issues.

Cons

This product is not very user friendly. When setting up new properties you have to enter in information repeatedly as it does not populate other aspects of the property information sheets.

October 2016

Brittany from Fitzsimons Redevelopment Authority

Company Size: 2-10 employees


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality