SKYLINE Property Management Software


19 reviews(2.5/5)
19 reviews(2.5/5)

SKYLINE from SS&C Technologies is a web-based property management and accounting solution suitable for small to midsize real-estate firms. Designed to handle an array or key operations, SKYLINE is capable of offering integrated tools for property management, accounting, tenant and lease management, financial reporting, maintenance scheduling and work order management.

Key features in SKYLINE include a real-time reporting dashboard which allows users to review and assess the performance and operations of all properties from a single screen, an integrated stacking plan which provides color-coded details down to the unit level.

At its core, SKYLINE provides GLAP accounting, tenant and lease tracking, customer relationship management, budgeting, automated scheduling and invoicing of complex pass-through calculations and escalations, ACH for accounts receivable and accounts payable, bank lockbox, web-based tenant payment portal for on-line payments, document management, insurance tracking, lease expiration monitors and much more.

SKYLINE is suitable for commercial, retail, industrial, residential and mixed-use properties of all sizes.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP

19 Reviews of SKYLINE Software

Showing 1 - 19 of 19

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  • Hari Prasad from Kalmane trading pvt ltd

    Specialty: Hotel / Resort

    Number of employees: 51-200 employees

    May 2018

    Skyline

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When we used the software, we were told that once we make initial investment, we will not have to deal with monthly payments like other software offers. Come to find out that each year there is an update new release fee which is twice the original investment. We were told that we do not have to update, but if you are not up to date then you lose support. And it is impossible to go without support in Skyline. It may be different, but there is a check and full requirement once.

    Pros

    This is a software that was not a cloud base, which wanted management of the company, now they changed their mind. Software was the project cost module.

    Cons

    Learning and using is very difficult. I have used some property management software, and can tell that there are many unnecessary and strange steps in Skyline.
    The software is very messy. You will get some errors in some time. I sometimes know about all the software being spoiled with Skilin, you need a full time person to deal with errors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from Federman, Lally, @ Remis LLC CPAs

    Specialty: Real Estate Developer

    Number of employees: 11-50 employees

    April 2018

    Great integration of Property Information with Operating Results

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ask for business references, you will get good advice from power SKYLINE users. Also, your CPA will like the output for your 1065's !

    Pros

    Strongest part of this product is the ability to switch from building to building to get quick answer and/or enter transactions. It was built by real estate professional and it sent up the way real estate (retail, office, apartments, industrial) works.

    Cons

    There is really nothing wrong with this product. It is not QuickBooks, so the user must understand accounting and have a set-up in mind to create properties.
    So the lack of relative flexibility, is really a strong point, an internal control. There is a learning curve and plenty of consultants and corporate support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Deb from Sam Segar & Associates, Inc.

    Specialty: Commercial

    Number of employees: 2-10 employees

    February 2018

    Worst program I've ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No pros I can think of. We used it when it was a Dos- based program and then when it converted to Windows.

    Cons

    When we used it, everything we needed for reports and processing cost extra. Support was extra. Improvements were rolled out annually. Had to be installed on a computer, so each computer had to have its own license. We found a better program with 24/7 support that is included, and does updates weekly, sometimes daily, is internet-based and doesn't charge per user. Skyline was difficult to navigate and very tedious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stella from Katz Properties, LLC

    Specialty: Commercial

    Number of employees: 11-50 employees

    February 2018

    Not user friendly at all

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is not worth the time or money to use this software

    Pros

    It is very difficult for me to write down any pros for Skyline. Probably it is cost effective, but Yardi Genesis 2 is cost effective as well.

    Cons

    It is not user friendly at all. It is very time-consuming to perform a simple task. When producing report in Excel, the format is terrible!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • FEIFEI from Real Estate

    Specialty: Real Estate Developer

    Number of employees: 2-10 employees

    December 2017

    good tools

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The booth was set up on time. All the materials arrived on time. All of the show services were handled properly.

    Cons

    If you make a mistake sometimes, it will be a little difficult to change it. And update information is not easy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Hovhannes from Atesian Properties

    Specialty: Commercial

    Number of employees: 2-10 employees

    November 2017

    Skyline is a disaster

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stay away from this software, we just switched to Yardi Genesis 2.

    Pros

    This is one of the few softwers that wasn't cloud base, which is what the management of the company wanted ( Now they changed their mind). Also the software had project costing module

    Cons

    It is very difficult to learn and use. I have used a few property management software, and can tell that there are many unnecessary and illogical steps in Skyline.
    The Software is very glitchy. You will get 5-10 errors every day. I know all the software malfunction sometimes, with skiline, you need a full time person to deal with the malfunctions.
    Their Customer Service is a Scam. We had a 3rd party company that Yardi assign us. They overcharged the support hours every time.
    When we purchased the software, we were told that once we make the initial investment, we won't have to deal with momnthly payments like other softweres offer. We realized it is a good investment to pay lump sum at the beginning and avoid the monthly payments. Come to find out, that there is a update/new release charge every year that is twice as much as the out original investment. We were told we don't have to update, but you lose the support if you are not up to date. And it is impassible to go without support in Skyline.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • FEI from statistic estimating

    Specialty: Retail

    Number of employees: 2-10 employees

    November 2017

    it is easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is easy to learn and easy to use. Compared with other software, this software has more function than others, but less cost.

    Cons

    When you setup a property or tenant, if you make mistake, it will be difficult to change them. this is no good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dan from Johnson Group

    Specialty: Commercial

    Number of employees: 2-10 employees

    August 2017

    Still awful after 18 months

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This company does not even want to know the failings of its software. They had to hire outside help to deal with Skylines poor design and training to get a common ownership cash account to work with several properties.

    Cons

    Horrible training. Training included instructions on work arounds for the faulty design. The cherry on the cake: Your support fees get you nothing but excuses and the offer to charge you more to learn what the failed to teach in training. Bad reports, but they are customizable if you pay more fees. No historical storage of tenant data to run past rent rolls. QuickBooks and excel would be an easier way to manage the accounting and tenant data than this

    This review was submitted organically. No incentive was offered
    Review Source
  • Tammy from Olive Real Estate Management

    Specialty: Retail

    Number of employees: 2-10 employees

    January 2017

    Skyline Property Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is relatively easy to use once you've learned the ins and outs of it. I have been using it for over a year and there are still issues that come up that I need support for. The processes of month end close are cumbersome. When entering a new property into Skyline it is very cumbersome and steps heavy. You have to go to approximately 5 -6 different areas in the program to get a property set up from start to finish. If you close the month there is no way to go back and fix a mistake, not even a description. Preprinted forms are a beast to line up properly.

  • Hovhannes from Atesian Properties

    Specialty: Commercial

    Number of employees: 11-50 employees

    November 2016

    Worst software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is the worst software I Have ever used. The product always has glitches and errors. Very difficult to use and horrible customer service. The salespeople in Detroit were just liars.

  • Dan from Johnson Group

    Specialty: Commercial

    Number of employees: 2-10 employees

    November 2016

    Poor understanding of commercial real estate and accounting by trainer of system

    Ease-of-use
    Functionality
    Quality
    Support

    Training was awful. Recommended set up result in numerous general ledger errors which was extremely time consuming to remedy. Still uncomfortable with its proper operation. They had to bring in outside consulting give recommendations to fix portfolio set up. All work fell to me to fix. I have never been more disappointed in a purchase in my life. Made MRI look user friendly.

    Pros

    Still searching for those

    Cons

    All of it

  • Kimberly from ROC Inc

    Specialty: Real Estate Developer

    Number of employees: 2-10 employees

    November 2016

    Skyline Property Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have been using this product for almost two years now. I like the tenant detailed information but I sometimes struggle with the financial aspects of the program. I am an accountant however, and probably have high expectations for the financials.

    Pros

    There is good tracking of tenant charges and payments. The occupancy ledgers are fairly detailed and there is the ability to add a lot of information for each tenant.

    Cons

    I don't like that you have to manually post transactions into the general ledger. The financial reporting requires an add on (Cumulus Reports) in order to get nice custom reports. There is functionality for custom reports but it's not very robust.

  • Brittany from Fitzsimons Redevelopment Authority

    Specialty: Commercial

    Number of employees: 2-10 employees

    October 2016

    Skyline Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Skyline is not user friendly. The interface looks like a blast from the past (think Windows 95). You cannot work in multiple screens at one time. Functions are not intuitive and processes require more time to complete than if done manually. Re-work is often required when work does not save (even when the user saves) or when the system has an error (which is constant). There is no robust search option like other Property Management tools (i.e. MRI or Yardi), which makes it difficult to quickly access information.

    Pros

    The software is more affordable than its competitors, but it is not worth the cost. Users are better off utilizing QuickBooks and/or Excel for record keeping.

    Cons

    There are several. Namely, that the software does not work as intended or needed. There are so many clicks/steps required in order to complete even basic actions (vs. a simple 1,2,3). Constant glitches and overall product faults.

  • Jennifer from Olive Real Estate Management

    Specialty: Commercial

    August 2016

    Not User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support is quick to get back and help to remedy issues.

    Cons

    This product is not very user friendly. When setting up new properties you have to enter in information repeatedly as it does not populate other aspects of the property information sheets.

  • Heather from Olive Real Estate Management

    Specialty: Commercial

    August 2016

    Skyline survey

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once you have Skyline down, it is very easy to navigate and figure out where you need to be for certain tasks.

    Cons

    My only dislike of Skyline is the fact that it takes a lot to build knowledge of the software with no real help manual or the lack of support from Qualitech.

  • Morgan from Olive Real Estate Group

    Specialty: Commercial

    August 2016

    Easy Accessibility

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I find this software easy to use for the most part. It is easy to enter and access information.

    Cons

    I find myself entering the same information over and over again in different areas. I feel it should have the capability to transfer data to appropriate areas and/or have a copy feature.

  • Mary from Coury Properties, Inc.

    Specialty: Commercial

    January 2016

    Bad customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ability to run prior year statements through Cumulus

    Cons

    I have used this software for 15 years. While their support staff is very friendly, they do not follow up, you will spend a fortune trying to keep it running. Today I was forced to make a one sided entry in order to balance the books. In the last two years, we have thrown money towards fixing a problem and it is still not fixed. We are dumping this software for QuickBooks after using for 19 (nineteen) years.

  • Jill from Havener Companies

    Specialty: Commercial

    May 2015

    Not user friendly for commercial portfolios

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the fact that it is not a monthly fee and we can store it on our computers. The sales staff is great.

    Cons

    The help doesn't answer your questions. The manuals are all geared toward apartments and you cannot call to get assistance without being charged even if your contract states so many hours of support is included. We have commercial properties. Until you are in the midst of setup you don't realize the differences and questions to ask. You'll have to send many emails and make multiple phone calls to get charges reversed. They won't call you back. Implementation to them, means downloading the software. Our controller has setup and worked on multiple management systems and I have a Yardi trainer that have been trying to get us up and running for a year.

  • Dave from Center Associates Realty Corp.

    Specialty: Retail

    December 2014

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This product has given my company the ability to track all relevant information to our business in one place, greatly increasing our productivity and efficiency.

    Cons

    The product is difficult to navigate at times, but we are still training, which I imagine will solve this.

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