I like the ease of use and the different reports offered. They also have a lot of tools that come with the software, from POS to customer loyalty.

Completely ignore me and don't solve the problem. I had to follow up with emails asking them where we were at with fixing the issue and no response.

Overall it works great with ADP interface for timekeeping.

Go with a competitor like Toast, Clover, or Square if you don't want to lose money. We are a 27-year old, 2nd generation family operated small business.

This system is very difficult to use for back office input. There is no accounting software that it links easily to.

They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding.

It was clunky and hard to integrate with our business that was expanding. When we incorporated more online orders/catering software this program wasn't keeping up to our standards.

When downloaded new version, lost most of old stuff.

Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.

Limited additional software upgrades. Lack of reporting options/ We use secondary program to generate reports (CTUIT).

It is in my opinion after working with others the best on the market. It sometimes has issues but most people in the customer service department fix them promptly.

Different functions available at different places I've worked at. If there is ever a power outage there is no built in backup battery or access to the open checks.

Once you understood the setup and features it was easy to use and train staff on. It was also nice you could create multiple gift cards at once.

Back of the house Simple The program wants me to keep writing here evidently they are looking for more positive things to say about their company good computer trick.

Great system for a work horse. Make sure it has all the features you are looking for.

Contacting the customer support, they don't have an attitude, neither do they have a clue or solution to the problem. They say no one else is having THAT problem, but I doubt it.

And when we do the customer service is helpful and responsive. Occasionally it is hard to figure out without adding on additional packages but it is a good POS.

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system.

Aloha is amazing if you know how to work it. You can run everything through it, reports, inventory, sales.

And now that we ask for our contract to be broken, they chain us to it.

Customer Service, their management, and the lack there-of.

They software and equipment often shut downs or fails in the middle of a show. Which means we miss out on sales.

Never stays online, system goes down all the time  terrible. No one wants to properly fix it  they want to pass it on via email and leave you with no system.

The amount of modifiers per entree items help with being intuitive and helps with server training as well.

Unstable, we had so many issues with the product going down at least every other week and the support is so difficult that it literally would take hours to get it back up.

Very happy with the daily operation it provides. We love the rewards program and the gift card features (for additional monthly fee) it has.

I love that it integrates with online ordering. It is user-friendly and the reports are in real time.

We partnered with Celerant to build a robust all in one integrated system, which included a consignment functionality.

Use the implementation staff, training staff, and support staff.

For such a complex and crucial part of business, it’s good to have a partner like Celerant who can help simplify the process to get our operation as secure as possible.

I thought going in that it would make my life easy but I was proven wrong.

Celerant has been a true technology partner to us and, more importantly, passionately committed to our success.

Promised to meet all our web page and pos needs in a “one stop shop. In person salesmen seemed creative and responsive.

Our business is in worse shape now than before the switch.

The amount of time we have saved using best store fulfillment is immeasurable.

Celerant is a very good POS system that provided a quick and easy way to track sales and inventory when used correctly.

The integration is great as many of our customers shop all of our stores so having access to accurate customer data allows us to better serve our customers.

Metrics suffer from an identity crisis, with different labels scattered across the system, causing confusion between barcode variations, product styles, and inventory classification.

With them still owing me a module for the website and another for a mod I had to prepay for to get the pricing I did, I walked away and took the loss.

I have found everyone from Sales to Implementation to Training to Support to be professional, courteous and very helpful.

Exceptional software that is fully integrated with how our two stores conduct business while helping us maintain a omni channel retail presence.

Celerant provides amazing multi-channel capabilities for less than other companies with similar software. The integration with Amazon and Channel Advisor set Celerant above the rest for us.

Critical issues, such as sales syncing failures resulting in massive financial losses, were met with apathy.

We are very happy with the software and our relationship with Celerant- and would recommend the system to any dealer.

Good software for inventory sales and ordering.

Once I was used to it, I certainly enjoyed the ease of use of the system and the ability to network in our stores from around the country.

Celerant’s Command Retail was one of our most important technology investments.

Like any major investment, do your homework which if you are on this site you likely are already doing.

Sometimes the program would crash when trying to pull reports and wasn't multifunctional while performing transactions.

The service and post install add-ons that you thought were part of the original deal are really frustrating. Not so much in cost as install delays.

The customization of the pos screen is great. Super easy to navigate and change if need be.

One of our favorite features is our vendor integration with our distributor, AcuSport, and the fact that we can leverage auto-ordering based on Min/Max quantities that fit our multiple locations.

Customer support is expensive amd doesn’t get the issues resolved. Mostly band aids assuming it gets fixed.

To be fair, this issue probably only arose due to the items being entered wrong on our end.

We needed a great web platform, a mail order web interface, and a very robust amazon integration.

It is slightly counter-intuitive when learning how to use the system. At times, it can be confusing why certain actions weren't as easy to un-do or go back.

US Dollar

Aloha Cloud is an all-in-one cloud-based restaurant POS solution. With 6” built-for-purpose handheld devices, a user-friendly UI and fast merchant payout, operators can focus on running their restaurant, not their technology. Aloha Cloud customers benefit from the sustainability and industry-driving expertise of Aloha with offerings to manage the restaurant at every size and stage.  

Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.

Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing.  With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.

Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.

LongDescription

Payment Processing

Order Management

Sales Reports

For Restaurants

Online Payments

Billing & Invoicing

Aloha Cloud 's Starter plan is available for free and Premium plan starts from $175/month.

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Aloha Cloud

Stratus Retail by Celerant Technology provides tools for point of sale (POS), inventory and order management, enterprise resource management (ERP), e-commerce, business intelligence, marketplace integrations (Amazon, eBay, Walmart, etc) and ongoing digital marketing. It also offers tools for management of cross-channel pricing, promotions, gift cards, inventory and fulfillment.  


Users can import vendor catalogs, automatically create purchase orders based on min/max levels in the system, show real-time inventory levels on e-commerce sites and automate drop shipping from vendors direct to customers.


Stratus Retail offers tools to manage order fulfillment, whether clients are fulfilling orders from individual stores, one central warehouse, off-load fulfillment to vendors or third parties such as Amazon.


Celerant also offers digital marketing services such as SEO and personalized email automation. Celerant offers its full-service digital marketing team who handles everything from concept to delivery, or retailers can use their own in-house marketing teams.



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