Current problems are going unanswered and unsupported.

So if you have a customer that was accidently entered twice, too bad, that Joe Smith is now in your system twice forever.

Our issues were blamed on lack of training, lack of knowledge, anything other than a system that's woefully antiquated. We have a fairly fierce, high appointment setting BDC department.

Once, we were charged incorrectly for something we had cancelled, and it still took her three months to get them to stop billing us and NINE MONTHS to get a refund.

I like the fact that I can search my inventory fairly easily. I do like that pictures come up with them as well.

Very difficult to implement among the team members, not very neat. Ended up not being used by most of sales agents, agents preferred to use their own notes.

It integrates well into our DMS and website. Dealersocket also offers their own DMS and Web hosting services that work well together, but it still functions great with other providers software.

Dealersocket is a great CRM that makes managing customers easy. The support staff is excellent and checks in frequently to make sure everything is running smoothly.

I like how you can easily find the vehicles that are you the companies inventory. It's also very easy to set up deals through the software.

Easy to use, I like that you can put multiple vehicles of interest in as compared to other CRMS I’ve used were you can only put one.

They have since harrassed us trying to force us to continue to pay for services from them which they failed to deliver.

The software has issues, while they try to upsell you more useless stuff that is just as broken.

Overall, it has been a good experience. Much better than VINSolutions.

The best software in the industry inevitably comes with a high price, it doesn't come cheap but it's worth it.

I love that DealerSocket combines so much functionality in one place. I can finally truly analyze customer interactions.

Worst customer service and do whatever to not sign the contract because they will hold you to it even if you are not satisfied.

Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it.

I liked the automation and simplicity to set up campaigns along with reporting and alerts when customers engaged.

Missing core necessary data. System doesn’t support clear required compliance requirements for reporting or storing data.

Everything, website feed integration is a nightmare, cannot print certain forms CDK can. Its just a way inferior product o CDK.

I wish dealersocket could integrate that feature into their system.

I think what this company excels at over other, similar products is their customer service and innovation. Their customer support is unrivaled.

The integration of past/current/future customer interactions gives me a realistic view of potential opportunities and pitfalls.

It is really easy to get your contract and vehicle inventory in one place.

Failed to properly print my forms correctly on many occasions. Photo id function on the drivers license add customer feature would not not work properly.

The cost was higher than some competitors options. Sometimes the server would go down and we had no access to our customer database.

I have only been working within DealerSocket for a short time but it is clearly heads above what I have used in the past.

The product is great, we use it for all dealership in our group and it does the job just fine.

Organization of customers. Ability to create campaigns for contacting automatic.

Staff is unprofessional, and uneducated as to the product software. IDMS is filled with bigs and errors, causing it to take twice as long to enter in basic information of working a deal.

A lot of the times, MMR does not work, even on desktop. The loading of evaluation of a vehicle is sluggish, so hard to run vehicles quickly, like in an auction.

They were willing to help at the last minute which was a big deal to us.

Cons:  *Not being able to do a negative ROA on a customer's account. Not being able to add multiple stores to an employee's security setting.

The support staff is knowledgeable and quick to help or research an issue. The top tier support team knows the ins and outs of this system.

Their people have shown me time and time again that they actually care and do their best to overcome anything and everything.

The level of detail in the reporting for this software as well as the ease in which it allows me to track and re-order my inventory is amazing.

However, every time there is an upgrade to fix all of the current problems more problems are created.

Pros: Retail Star 10 is very intuitive once one becomes accustomed to all of the new features. Phone support is outstanding.

I upgraded from the free Retail ICE program years ago. The customer support was great helping with the upgrade and the monthly fee (no, not free anymore) is reasonable.

Retail Star offers a great, easy to use retail software program with a fast, easy POS system to operate the registers and wonderful back office operations so that we can focus on being retailers.

If I had it to do all over again, I would have bought something else. The same negative comments I have read here sound like a broken record.

Retail Star is very frustrating and costly for us. We had to run a lot of reports outside of the system just using raw data.

This software is great for a growing company as well as any business not matter what size.

Thanks god I have the help of 2-3 highly trained IT people that work for this organization in other areas who have been able to help.

In today's market this system has saved us a lot of money ~ we are able to see our inventory levels and make better business decisions.

The service we get from our sales person and their support department are excellent. They are very patient and always available when we need help.

I can't even print charge account statements for in-house charge accounts. Their management response to my numerous complaints is simply to ignore me.

The integration between the POS and the accounting module. The add on of the IStar for our eCommerce has been great.

The reporting is great - easy to use and there are a lot of different reports to help manage inventory.

The program is very stable, and so we do not have many tech calls. But, when we do have to call support, the Retail Star tech team is awesome.

Simple pos and reporting works fine for our business. I wish there was easy quickbooks integration.

Very good reporting features, can be as simple or in-depth as needed with a large variety of options. Gift card integration is seamless and customer profile and purchase tracking are great.

It would be difficult to imagine a retail operation that is more complex than Tobin’s, especially when you add the fact that we also provide first class pharmacy services.

Once SKU’s are set up, it is so easy to look up vendors and products quickly. We use the integrated credit card processing which works seamlessly as well as the customer loyalty key tags.

CAM has not only been the worst company regarding customer service and fees, but in addition, there software has so many problems that it is a daily task to try and keep this system running.

Bad new travels quickly and your website can have a big impact.

Went to Quickbooks since their accounting was so weak and the bridge was a challenge. Stopped using iStar many years ago due to lack of features.

Countless error reports, Error messages, Random shut downs, Polling/communications issues leading to additional incorrect reports.

US Dollar

Auto/Mate is a dealer management system designed to help large and small dealers improve existing processes and provide customers with a quick and clear buying experience. Key features include vehicle merchandising, accounting, service merchandising, parts management, and reporting. 

Teams using Auto/Mate can update and maintain their vehicle inventory and view vehicle information with the ability to sort and filter details according to requirements. The built-in accounting system enables managers to streamline workflows, improve communication across departments, and gain control over accounting operations. Additionally, the reporting engine allows users to track various items, including negative parts on hand, inventory, sales, trends, profit, expenses, and G/Ls. 

Auto/Mate also lets teams increase service revenue by optimizing repair orders from start to finish. Support is extended via phone and email.  

LongDescription

Lease Tracking

Customizable Reports

Document Storage

Invoice Management

Used Car Dealer

New Car Dealer

Accounting

Sales Floor Management

Service Department

Sales Reports

Website Integration

Activity Dashboard

Automated Scheduling

For Automotive Dealerships

Real-Time Reporting

Financing Management

Reporting/Analytics

Contact Database

Stock Management

Summary Reports

Third-Party Integrations

Document Management

Inventory Management

Email/Help Desk

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Auto/Mate

In Person

Live Online

Webinars

Documentation

Videos

RetailSTAR POS Software by CAM is an on-premise POS solution for specialty retail shops such as clothing stores, shoe stores, sporting goods retailers, gift and hobby shops, and health food stores. RetailSTAR targets small to midsize retailers and can serve both offline retail stores and online e-commerce stores.


RetailSTAR offers a full suite of applications including inventory management, sales order management, customer management, purchasing & receiving management, reporting and scoring. The solution offers an interactive touch screen interface through which users can switch between multiple workflows. A built-in CRM module can track purchasing history, customer comments, or anniversary notifications to improve customer service. Other applications include retail accounting, e-commerce, merchandise planning, warehouse management and supply chain management.


In addition, RetailSTAR also offers a mobile inventory application to allow users add and track inventory from their iPod Touch or iPhones. The solution comes with a phone and email based customer support offered by a North America-based customer service team. Users can also explore online training modules to learn the basics of this application.



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