Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses.

I think this app is really worth the investment and guides you in the right product decisions.

Missing a few things I think would be common sense for the program to have.

What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration.

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier.

The software is very easy to setup and manage. The interface is extremely intuitive, and it is wonderful that it integrates with our marketing automation software, HubSpot.

Outstanding Product, Necessary for Customer Feedback and Advocacy.

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns.

Easy and speed of use makes it very user friendly ans an easy thing to do in my day and its a method of communication our clients like.

The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed.

Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Just amazing, outstanding customer service - a great product, too.

I love seeing feedback from our members daily. I love that I can communicate directly through the software and that I can see if/when another team member has contacted that member.

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software.

It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts).

Great product and does what it should at a good price point.

No 20-step process, this survey will get exactly what you require, and that's your NPS.

Great customer service, easy to implement, good start to out of the box automations.

The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted.

Pretty easy to get set up and use. Really useful to gather data about client satisfaction to improve the services your company offers.

Some of the multi-brand/templating features are a little limited and confusing.

Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates.

It confused me as it was just that simple. I thought I was missing something.

Great NPS product with easy features to close the feedback loop.

Our success is measured by churn and NPS - it's great to know where our product stands. I also talk about the findings from these reports a lot during recruitment.

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list.

The ability to edit comments and post only the ones that are positive and that will help our company.

Automation used for this tool is great as it really allows you to gather more (positive) reviews fast. SMS and auto-reminders, are great features.

Everything is layout perfectly and very user-friendly. Good customer service and the software is very easy to use by my clients and can get higher rate of response.

I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

US Dollar

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.


AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.


Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.


AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.



LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Text Analysis

Text Fields

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Sentiment Analysis

Communication Management

NPS of Customers

NPS Survey Structure

Data Import/Export

Pulse Surveys

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Question Library

Question Branching

Social Media Integration

Workflow Management

Website Integration

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Chat/Messaging

Customizable Templates

NPS of Employees

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Anonymous Feedback

Monitoring

Trend Analysis

Feedback Management

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Search/Filter

Mac OS

Web browser (OS agnostic)

Custom pricing based on your individual needs - please contact us to get a quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

AskNicely

Live Online

Webinars

Documentation

Videos

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

Real-Time Analytics

A/B Testing

Customer Surveys

Multi-Channel Marketing

Personalization

Social Marketing

Site Intercept Survey

Multi-Channel Management

Lead Capture

Mass Texting

Activity Tracking

Shared Inboxes

Data Synchronization

Subscription Management

Drip Campaigns

Real-Time Monitoring

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Multi-Campaign

Customer Database

Recommendations

Audience Targeting

Automated Publishing

Geolocation

Customizable Fields

Collaboration Tools

Template Management

ROI Tracking

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Customer Activity Tracking

Subscriber Management

Email Distribution

Content Management

Form Builder

Preview Functionality

Mobile Access

Social Media Monitoring

List Management

Performance Metrics

Mobile Retargeting

Channel Management

Question Piping

Click Tracking

Multi-Channel Communication

Behavioral Targeting

Marketing Automation

Landing Pages/Web Forms

Behavior Analytics

Customizable CTAs

Email Management

Dynamic Content

Event Triggered Actions

Response Validation

CAN-SPAM Compliance

Social Media Retargeting

Website Visitor Tracking

Geotargeting

Automated Scheduling

WYSIWYG Editor

Team Management

Image Library

Conversion Tracking

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

AskNicely vs Mailchimp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons