Ratings & Reviews

Overall Rating

4.64 / 5 (99)

4.58 / 5 (6,750)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

December 5, 2019

May 28, 2020

Pros/Cons

  • Pros

  • Easy to setup. I like the Slack integration. It really unites the company around the customer. I also like the email experience too.

  • The analytics. Really love the dashboard. We use it to show the team a daily glimpse of their performance and it looks really great. Easy to setup and understand.

  • Cons

  • scoring system can be a bit fluid until a large number has gone through. But it still highlights any issues.

  • As an account manager, i am only interested in a few accounts and their responses. I would like to be able to select multiple accounts at a time and only see them.

  • Pros

  • Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.

  • Super simple and easy to use Very user friendly

  • Cons

  • Worked well with Constant and Contact and NEON CRM but we did not find it as adaptable/integrateable with MS Access.

  • It can be difficult at the beginning to handle all the raw data, once you get a hang of it you will find how useful is all the information.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots