When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Limited integration options. Sending data to necessary tools would be a little difficult.

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.

Some filters disappear or are limited when using the integration with Shopify.

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision.

Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time.

The team there was fantastic. We were a small company but they treated us like we were huge.

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

I work as the Manager for my customer support team and I know how important these factors are for customers.

It's hard to work out how to survey existing customers already in the database.

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Perfect for both ad hoc and diarised customer feedback - what's not to like.

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Automation - to trigger surveys based on product and customer events. Delighted was the only tool I found that would let us do this at a reasonable price.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out.

I love how it helps to gain information and/or data quickly. A great tool for an elementary principal and technology integrator.

Excellent software to get the feedback and a super analytical software. Wow, we can analyze the responses in many ways.

The best thing for most of Google's software is that it's free. If you don't want to spend a lot of money on survey software, this is great.

It is useful for small scale website when we need information from small group without spending any money and its a  wonderful application.

A very good free tool for surveys, polls, etc. It is especially useful if you want to integrate with other Google products like Google Sheets.

I love that it is free and is a great product to use. It is user friendly and is perfect for those who do not have corporate budgets such as non-profits.

The product is really easy  to use and the features are very good. And I like the fact that it can save people's emails and that people can edit and save responses too.

Its a wonderful product, as a leader of a large team i do various surveys or feedback collecting sessionsl This is a perfect solution.

Also, it is intuitive and very user friendly due to simple interface. The sharing of forms / survey is one of the benefit and it can be distributed easily to the community for the responses.

The best thing is ease of use, easy sharing, great features and accessibly. I have implemented for use of my team.

This product is easy to use and has a smooth integration for documents coming from other readable sources. These new updates are great, love the offline capabilities.

Its way behind the times now, with awful, unattractive interface, skins and functionality, badly needs an overall.

This software is the greatest on filing out needed forums. Helps me completely and fills in what is repetative to save time.

One of the limitations on Google Forms is the lack of templates. This means that your forms can border on the boring.

The things I enjoy most about google forms is it is a great assessment tool for students and it’s also a great way for people to give opinions without others knowing.

I love how versatile Google Forms is. I can and have used it for so many different things. I can customize it and have some fun with it.

Google Forms is an awesome form builder that is super easy to use. The software allows me to ask customers/prospects questions in different ways whether it's open-response, ranking, or either-or.

Overall it is a great tool to get feedback from users or to get information from them. It has a clean interface and is a good UX.

Overall, I truly appreciate Google being willing to share their suite of products with the community free of charge.

Is super easy to use and people are familiar with this platform so I normally see a good completion rate. It also integrates natively with google sheets and it's free.

There is a lack of customizations, and it can be difficult to determine how to make a form match a company's culture or outlook. There also can be struggles with exporting data once received.

It's great to be able to access these benefits just with my Google account, it's free and safe.

Overall it is great software and I love the way it makes things quick and easy for me. So anyone looking for a quick and easy yet professional method of data collection, here it is.

A great software for quickly and effectively collecting information that makes up for a lock of polished look with powerful effectiveness.

Ease of use is what I liked best and compared to other similar software it was cost friendly and makes my business more profitable, which is what it’s all about.

I love that google forms are very easy to work with and that you can access them on any computer, which makes keeping forms organized great.

It has little bit authentication problem and no option to recover once the data is lost.

Google Forms allows you all the formatting options and helps you create stunning forms. Also, help you integrate those forms with other apps.

My experience has been fantastic. I have used Google Forms for employee surveys, customer feedback, community needs assessment,  and other important tasks requiring data.

US Dollar

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.


Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.


Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.


Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.



LongDescription

Commenting/Notes

Engagement Tracking

Surveys & Feedback

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

SMS Messaging

Sentiment Analysis

Conditional Logic

Knowledge Management

Communication Management

Churn Management

Data Import/Export

Randomization

Pulse Surveys

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Question Piping

Multi-Channel Communication

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

Real-time Updates

Email Management

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Data Visualization

Community Management

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Real-Time Analytics

Text Fields

Access Controls/Permissions

SSL Security

NPS of Customers

Customizable Fields

Collaboration Tools

Template Management

Real-Time Data

Social Media Integration

Website Integration

Segmentation

Reminders

NPS of Employees

Anonymous Feedback

Widgets

Site Intercept Survey

Visual Analytics

Support Audio/Images/Video

Drag & Drop

BILLED YEARLY
Free = $0 per month
Surveys Starter = $17 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

BILLED YEARLY:
Free = $0 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Delighted

In Person

Live Online

Webinars

Documentation

Videos

Google Forms is a survey management application that helps businesses create online surveys and questionnaires to collect and organize information. Its white-label capabilities enable organizations to design personalized surveys using custom logos, images or predefined themes.


Google Forms assists professionals with creating custom Q&As, surveys, polls or pop quizzes using various question types including multiple-choice, dropdowns, linear scales or checkboxes. It lets administrators embed forms to existing websites or share them with specific clients or a target audience via email links, Google Currents, Facebook and Twitter. Additionally, the collaboration feature allows teams to simultaneously create or edit surveys.


Google Forms enables managers to analyze entries in real-time and gain insight into survey data via charts, graphs and automated summaries. It is available for free as a part of Google’s suite of online tools. Support is extended via FAQs, forums, a help center and other online measures. 



Ad hoc Reporting

File Storage

Forms Management

Web Forms

Customizable Forms

Forms Creation & Design

Data Capture and Transfer

Google Forms is free as part of Google's online suite of tools, Google Workspace. 

Delighted vs Google Forms

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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