Love that we don’t have to show our video feed when a client shows us their pet. Clients adding pictures of their pet is easy as well and a helpful diagnostic tool.

It was slow the other day and I wasn't sure if everything went through and I think it charged the client twice.

We need a QR code that downloads the app AND automatically searches the hospital. Anybody over 50 gets frustrated and gives up.

This product is sustaining my practice and helping to keep my office safe while caring for patients during the COVID19 stay at home orders. It was reasonably easy to install, set up and implement.

This software has been a bit difficult with how we were looking to integrate it into our practice.

Not much...some clients have had trouble uploading videos, and at times typing is delayed when I text. Not sure if this is the software, app, or my phone.

I love that it is easy to use and that you can get alerts on your device when the other party you are talking to has responded.

Overall experience has been positive. Definitely recommend the product, it just may not work best with a multi doctor veterinary practice.

The best things about this product are that it is easy to setup and it works. We purchased it Wednesday and were using it with our patients on Friday.

My experience was great with Medici. I had my questions answered and the setup was quick.

With COVID-19 requiring innovating ways to keep in contact with our patients, I determined it would be easier to get forgiveness than permission and implemented it a month ago.

Secure, lightweight and reliable telehealth product.

The biggest problem was that there was no way that I found to differentiate the patients in my inbox that had already been contacted vs new consults.

I really dislike how difficult it is for the client to download, find our hospital and her everything started. The more steps a pet owner has to take on their own, the less compliance we have.

We had a great experience from first contact to where we are today.

Very good customer service. You can talk to a person to help onboard and explain the app functions.

Customer service has been great. With the product itself, we like that ease of sending photos, voice/video calls, the completion and charging out clients.

It has given them peace of mind  that we can be reached with ease. This has alleviated some for their stress and ours through these trying times.

The application is easy to use for the clinic and for the clients and I love that it has desktop capabilities.

Our physicians are very happy they have the freedom of interacting by text. Also, the customer support for this product is top notch.

As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

US Dollar

With over 20,000 medical professionals across the platform, Medici is the fastest way to see your patients virtually. A HIPAA-compliant mobile telehealth solution, Medici is designed to connect providers to their patients securely and from anywhere. 


Medici has convenient features such as secure text, voice and video messaging, ePrescribe, eRefer, group chat, in-app billing, chat translate, data imports/exports, private phone number, organized consults, $1M liability insurance, and much more.


Unlike competing telehealth platforms that divert patients to call-center providers, Medici is designed to strengthen the existing doctor-patient relationship. Unlike traditional office visits, Medici doesn't saddle providers with paperwork, waiting rooms, or exposure to airborne pathogens.


In a matter of minutes, Medici allows medical professionals to virtually connect with their patients and begin having consultations. Patients lists can be imported from the provider's third-party EHR systems, and patient messaging can be triggered by the provider alerting their patients to their new telehealth service.


Language barriers are no longer an issue between patients and providers as Medici provides real-time translations for over 20 languages. Easily collect medical payments and prescribe medications during or after a consulting session all from within the Medici's chat feature. And for patients that are not using Medici, Medici's announce feature allows professionals to send out notifications to any patients.


Medici offers support via in-app, email and an online knowledge base, along with a virtual marketing kit for promoting the service to patients. Medici is available via iOS and Android devices.



LongDescription

Surveys & Feedback

Payment Processing

Two-Way Audio & Video

Practice Management

HIPAA Compliant

One-to-One Messaging

E-Prescribing

File Sharing

Activity Dashboard

Medical Billing

Remote Treatment Plans

Billing & Invoicing

Appointment Management

Video Conferencing

Records Management

Third Party Integrations

Appointment Scheduling

Multi-Provider Practice

For Medical Purposes

Mac OS

Web browser (OS agnostic)

Medici is offered across three pricing plans; Personal, Professional & Practice Editions. 

Personal: Unlimited text messages, group messages, eReferrals, patient importing, and directories.

Professional: Billed consultations, video & audio consultations, ePrescriptions, chat assignment, and custom networks.

Practice: Auto chat translations, patient announcements, premium marketing, and premium support.

Please contact Medici for pricing information.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Medici 

Live Online

Documentation

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


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