Always available and also thinking on best solution for a contract for a certain time for a certain amount of data which is significant lower. Also product is easy to use.

Incredibly amazing customer support, really incredibly nice and super available. Q&A functionality is very well thought off and structured.

Problem was temporary and fixed quick. The possibilities of using the dataroom are endless.

Service was absolutely the best I experienced compared to other VDR platforms. SENSITIVE CONTENT] did really a good job; pro-active, eager to help and always online.

We successfully used Imprima Virtual Data Rooms for our transactions in the Private Equity space and it proved to be a better product compared to others.

User interface is outdated. Drag and drop does not work well.

Imprima software is straightforward and easy to use.

Excellent customer service with project managers on hand to help as needed.

The AI-based redaction option is an excellent tool and saved us a tremendous amount of time.

Folder structure navigation tools (Data tree & good index output). Clear graphics easy to understand.

Easy to use and great customer service that was very responsive.

Functional, easy to use, nice tools, good and quick helpdesk.

Good support, very good that end of contract was signalled, overall solid and reliable product.

Experience was spoiled by poor customer service at Imprima Amsterdam.

Easy to use, great customer supprt, straight forward in daily based usage, high level of security and laibility.

Responsiveness, sometimes it get stuck you need to logout and restart.

It provided and excellent VDR experience, we managed our project effectively and received excellent support from the Imprima team.

Not intuitive, hassle to get all the access controls in check. Difficult to rename documents, difficult to move documents around.

We are very pleased with Imprima, particularly its customer service support which is always quick, efficient and friendly.

Drag and drop of folders on Mac didn’t work. Setting up folder structure with permission rights could not be copied and pasted to other folders.

Imprima is easy to use and when I don't know something the customer service is very good. Within a few hours I have my answer and everyone takes the time for you to explain it.

Great experience with the software thanks to the amazing customer services.

Great benefits in managing a virual data room in mergers and acquisition transactions. Customer and user friendly, high market standart.

Easy usage and top customer service. Flexible prices according to needs.

Good notifications and monitoring with q&a. Very direct and good contact with Hans(Amsterdam) for ‘in-time’ questions and adjustments.

Controlling access levels of various parties has also been very straightforward.

Good communication with multiple parties, the Q&A is a great feature to have everything under controle during the due dilligence period.

Very good support and communication with Imprima. It feels like you have 1 specific customer support ([SENSITIVE CONTENT]) as well as customer coördinator ([SENSITIVE CONTENT]).

The support and customer services are the best, very responsive and supportive.

It was easy to set-up, as a deal manager you can add yourself to bidder teams which saves a lot of time in resolving user access and Q&A issues. User support was excellent and helped us on all fronts.

I haven't identified particular cons that have affected our experience during the usage time.

Very good price-performance ratio with an excellent customer service.

Again, very happy with Imprima dataroom on the project.

We had some issue on blacklining and access of bidders due to new future (blacklining and update). This could cause some legal complaints and discussions.

Inclusion of a disclaimer which needs to be accepted to allow access is key feature and Imprima were very helpful with setting  this up.

Sometimes there seemed to be a problem whit dragging a document, because of a to long documentname.

I like that it is user friendly and cost effective relative to alternatives. Also excellent customer service.

Happy to use the platform, but usually have way less connectivity with the reps vs. the other VDR providers who constantly reach out to us to set up events, etc.

Easy to use, clean, organized well. It's a great tool to keep track of files in a shared but secure place.

Any time I have had an issue or needed help with something they are right there and respond immediately.

I love the ease of setting it up. Other products have more features as far as downloading and tracking, but everyone does bulk downloading so it is irrelevant.

The custom sharing platform which is secured and the visibility control for employees.

The ease of use and customer service rapid support.

I like how easy the software is to use, and how you can set all different levels of users, i.e people can only view documents and other cans download etc.

Attaching a newer version of a document can be difficult at times due to having to change the file name manually.

We have found Firmex to be a high value solution (low cost with decent functionality).

Very good experience; again, great customer service which was key to some time critical work several times, regardless of time of day or night.

We've been using Firmex as our M&A data room for over 5 years and I'm always impressed with the platform, the company's constant improvement, and the amazing customer service.

It is an essential service used for mid market m&a. Overall experience has been great, with exceptional customer service and ease of use.

Overall we are extremely pleased with our experience.

Integration into our company's needs was quick and easy.

Overall I've found Firmex support to be outstanding. You get answers quickly and they are helpful when dealing with our clients.

The product is very easy to use. Also has good collaboration features.

Importing and exporting documents can be problematic (e.g. files too large, titles too long).

Sometimes difficulty with users not receiving their invitation emails, the inability to assign different permission levels to different members within a group.

Ease of use, simple interface and very responsive customer service.

Easy to use, quality user support, priced right.

Functionality and ease of use relative to other offerings.

Easy to upload information and the customer service team is very quick to respond.

Creating folders once the main folder structure is set can be difficult.

The dataroom is easy to set up and easy to use.

Few cons, but select users have had trouble receiving Firmex automated emails due to spam filters.

For the price, this product is a fantastic value. Easy to use and has most of the features we need without all of the unnecessary functions that some other providers have added to their platforms.

Ease of use, reliability of system, implementation of innovative new features with each update, and of course the excellent customer service.

This is the easiest software to use and the data rooms are incredibly easy to set up, revise, navigate or set up Users.

Some of the features could be less of a hunt-and-find. Adding Users and editing their information with permissions can be hard to find sometimes.

We can control the share and track of the confidential documents.

Ease of use and functionality is the most positive attribute.

Overall, experience has been good and can really recommend.

Could add some additional document restriction features.

Euro

The Imprima Virtual Data Room is highly secure, reliable and easy to use. Suitable for any type of Due Diligence transaction.  It provides secure data sharing and collaboration for deal-makers, accelerated by built-in AI tools, with industry-leading customer service.

Imprima’s suite of advanced, Large-Language-Model-driven AI tools, integrated into the dataroom, is the most comprehensive in the industry. Automatically redact, summarise and review documents in minutes. Automatically categorise, structure and index the data room.  Translate your documents in any language within the secure environment of your dataroom.

The entire system, our processes and our people are ISO/IEC 27001 certified. 

LongDescription

File Management

User Management

Document Storage

Access Controls/Permissions

Data Storage Management

Activity Tracking

SSL Security

Digital Watermarking

Single Sign On

Secure Login

Project Management

Collaboration Tools

Full Text Search

Data Import/Export

Document Classification

Audit Trail

Mobile Access

Data Security

Two-Factor Authentication

Role-Based Permissions

Bulk Uploading

Reporting & Statistics

Authentication

Document Review

Customizable Branding

Reporting/Analytics

Q&A Management

Drag & Drop

Tagging

Secure Data Storage

Watermarking

Secure File Viewer

Indexing

Search/Filter

Activity Dashboard

Version Control

Alerts/Notifications

Document Management

Commenting/Notes

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

based on the duration of the project & volume of data uploaded onto servers

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Imprima Virtual Data Rooms

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Firmex Virtual Data Rooms is a HIPAA-compliant cloud-based virtual data room solution for small, midsize and large enterprises. It caters to mergers and acquisitions advisory, corporations, funds and private equity, pharmaceutical, mining and energy, investment banks and law firms. Primary features include document management, data security, user invitations, user activity, audit trails and reporting.


Other features include two-factor authentication, user-access management, email upload and drag and drop. Users can organize new documents by implementing the versioning feature of the software. The &lsquo;View As’ feature allows users to preview the data rooms while checking the security settings. Other modules of the software include FileSend and Document Sharing.


It offers mobile applications for iOS and Android devices. Support is offered via email and over a phone. Other support options include a help guide, online case submission and a knowledge base.



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