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Overall customer rating: Customer rating:

 (29)

 (72)

Recommended by: Recommended by:

86% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Freshbooks provides an elegant and affordable solution for invoicing and some light accounting. The invoicing feature is probably its best, with a simple user interface. You can brand it for your own company, and it allows even the smallest business to appear sophisticated.”

- Beth Mills, New Life Management Services

“I love how simple and quick this app is for organizing your income and expenses. I was able to use the three month profit and loss report to qualify for health insurance, I have my schedule C amounts at a glance, and I can attach receipt photos to each expense. Life is so much easier!”

- Erin Paul, Self-Employed Musician

Most negative review: Most negative review:

“It's not bad. It's basic and get's the job done. That is, invoicing and tracking expenses. But if you're looking for a full-fledged accounting software/service, Freshbooks underwhelms.”

- Andrew Shaker, VillaBet

“Where to start. Their product is poorly architected, their support makes promises they can't follow through on, the cost is higher than competitors purely because of name recognition.”

- Dean Legatski, Therapeutic Relief

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: A monthly or annual subscription fee is paid.

Cloud-based deployment: A monthly subscription fee is paid.

Contract term: Contract term:

Cloud-based deployment: No contract required.

Cloud-based deployment: No contract required; subscription renewed monthly.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees may apply for data migration.

Recurring costs: Recurring costs:

None, beyond monthly subscription fees.

Fees apply for premium support and add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (29)

 (72)

Most positive review: Most positive review:

“Freshbooks is very easy to use - there is virtually no training required to use the product. The occasional time we have needed help, we have found Freshbooks support to be outstanding.”

- Richard MacNeill, OTUS Group

“Easy to use and all inclusive. Sync with banks is easy and invaluable. Auto-set invoices is also fantastic to bill on time.”

- Lisa Bongiovanni, Clever Funnel Marketing

Most negative review: Most negative review:

“Sometimes have to click through multiple buttons to get to the view you need - navigation can be a little clunky and not always the most user-friendly.”

- Laura Cain, Perfect Search Media

“The UI is a little clunky. It is also missing a bunch of features that is on the regular QuickBooks like undo reconciliations. It feels like it’s halfway there.”

- Zubin Tehreani, LeagueSide

Support:

Overall customer rating: Customer rating:

 (29)

 (72)

Most positive review: Most positive review:

“Every time I have needed to call and ask a question, the Freshbook rep listens, converses, solves my problem and always acts like I'm the only one in their world whom they thoroughly enjoy taking care of.”

- Robin Carter, Rockin' Robin Virtual Assistance LLC

“Support has always been helpful & responsive, but I rarely have to call.”

- Loralee Hutton, Her Portable Biz

Most negative review: Most negative review:

“The customer team is very responsive, but again, we ran into a technical issue that they never seemed to acknowledge or fix, which was difficult.”

- Chris Hathaway AggData LLC

“Hanging up the phone after an hour long call where they were unable to help me.”

- Dean Legatski, Therapeutic Relief

Phone support: Phone support:

Phone support available during regular business hours.

Phone support included in subscription fee.

Online case submission: Online case submission:

24/7 Online case submission included in subscription fee.

24/7 Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.