Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.



2,578 Reviews of Freshbooks

Overall rating

4.47 / 5 stars

Filters:

Showing 1 - 20 of 2,578 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Great product for a fair price

I'm finding it much easier to do my own accounts. For someone with little experience, it is saving me money hiring someone else now that I am capable of doing my own accounts. This is a great help.

Pros

I really liked the ease of use and the way you can display data. I found accounting a lot easier now that I had a fresh, clean layout to use. Much better than traditional software.

Cons

Importing contacts you had to do manually which was quite a lot of work for me as I have a number of contacts.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Invoicing Software I have found

I worked for a short while as an Executive Assistant and needed a way to charge my boss. It did exactly what I needed it to do!

Pros

While there are a lot of invoicing softwares out there, I have found that Freshbooks is my favorite. It is easy to use and a very attractive platform. Compared to competitors it charges on the lower percentage of your invoices as well. I would recommend.

Cons

It is still frustrating that invoicing platforms take a percentage of the invoice, but I understand that is the nature of the business.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Beats Quickbooks for Me

Couldn't run my business without it.

Pros

This simple accounting software beats out Quickbooks for me. Very easy to us in the office and on the go. Invoicing is a snap and easy to keep track of things. Love the mobile app as well.

Cons

Would love to be able to do that day deposits instead of waiting typical time frames. Would live to have standard auto messages setup that include dynamic fields instead of having to customizing them all.

January 2019

Yanina from Belitsoft

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Convenient financial management

Pros

Using FreshBooks, we have the opportunity to comfortably manage our company's finances. I liked the responsiveness of the support service, and the numerous filters that make it easy to generate accurate information reports.

Cons

It took me a few days to figure out the software. No ability to work offline. Limited template editing.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

My review

i used it in my own business and it makes my financial work more easy.

Pros

easy to use and the way you designed the look of it

Cons

the way i can use it for my invoices, expenses, tracking my projects, etc...

January 2019

Nitesh from Netsmartz

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

4 of 5

January 2019

Freshbooks accounting software

Pros

An average accounting software though it provides cloud based accounting applications. Customer support is great for this.

Cons

Reporting features can be improved in future. Rest is good.

Response from FreshBooks of Freshbooks

Replied January 2019

Hey Nitesh, thanks for taking the time to share your review of FreshBooks! I'm happy to hear that you had a positive experiencing using FreshBooks, especially with our Support Team. If you have specific feedback about report features that you'd like to see improved, you can reach out to our Support Team with this feedback so it can be passed along. Our Support Team can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Freshbooks your passport to the world

Fresh books has helped me to mange my business effectively and efficiently and this has lead to greater productivity for me

Pros

freshbook software is actually a great accounting software that has made bills payment and other financial services easy and good to use. It has helped a lot of people globally make their financial strategies accurate and with great precision. It has also helped small scale businesses increase their effectiveness and efficiency in terms of payroll functions.

Cons

For now, i really dont have any issue with the software.

January 2019

Kudzai from Advanced Business Options

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Great software

Pros

Freshbooks is a complete solution for small business accounting. It offers so much in a great packaging. It really helped with invoicing and receivables, a lot of leg work. It works great and across devices which is a great plus.

Cons

The interface does take a bit of learning.

January 2019

Brandon from Horizon Herbs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

FreshBooks Review

Pros

FreshBooks was worth every penny!! It was user friendly, had great customer service. They were kind and helpful and really paid attention to my needs. I really enjoyed using this software and thought it was a great use of my time.

Cons

I have nothing negative to say about FreshBooks.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

A little of everything

Pros

It does a little bit of everything a small business needs to do. So if you looking for something to get started with its really not a bad idea.

Cons

Trying to do a little everything only goes so far, relatively quickly you could outgrow it.

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

Great Program for Small Business

Very positive. Relatively affordable, good customer service.

Pros

I loved the simplicity of use. It was extremely user friendly and easy to pick up right away. I love that you didn't need a whole class to manage small business finances.

Cons

The only downside is that with ease of use comes slightly less functionality. For those needing a more robust software, QuickBooks may be the best route. If not, this is a great option.

January 2019

Glenn Wallace, from Webjutsu

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great for small Freelancers

Needed it to do recurring billing with clients. Setup them up once and have monthly billing done automatically.

Pros

The ease of use, rich features and reporting and the ability to setup recurring automatic billing is what sold me on Freshbooks.

Cons

In the beginning the payment options to setup were limited but that was years ago. Now it works great with my payment processor.

January 2019

JAMIE from quicksilver

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

great product

Pros

i like the layout and ease of use recommended

Cons

none i like it easy to use and navigate

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Great for small businesses

Pros

The ease of use is great for a small team like ours, and we had a very short onboarding term.

Cons

I dislike the limitations on automation and reporting customization.

January 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

January 2019

Remember to hit the SAVE button often

decent but not exceptional.

Pros

The learning curve on freshbooks is easy. The UI is easy to navigate and it's built for ease of use. Also it's a really great value for the price.

Cons

there is no AJAX at work here - or alteast when i used it. what does this mean? YOU WILL LOSE DATA IN FORMS!! it's happened multiple times. sort 2014ish. other than that its good.

Response from FreshBooks of Freshbooks

Replied January 2019

Hey there, thanks for writing this review of FreshBooks! FreshBooks doesn't have any kind of auto save or syncing as a part of our software when you are creating an invoice (or any other item in your account). You are correct that saving regularly is a great workflow to follow! If you ever do experience an issue saving any content in your account, please do let our Support Team know right away. We can be reached at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

January 2019

Nuno from SIVA - Importador Volkswagen, Audi e ¿koda

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Accounting made elegant and easy

Every day that goes by accounting has seen it's importance growing. Developers of Freshbooks put great importance in the design chapter and an impressive result was achieved. I guess that this accounting software can be easily used by freelancers that are always on the move and don't have great accounting knowledge. Some advanced functions are missing but they are not so important.

Pros

Freshbooks shown great importance on the delivery to the customers and users of a great user experience. The collaboration tools, projects, as well as estimates turns collaborative and team tasks easy to accomplish. For professionals running multiple business this is the software to go for. The menus were developing a kind of intelligent structure and show some dynamics.

Cons

The customer records can not be expanded. This function should be improved by Freshbooks developers because it turns easier to see a lot of details in some transactions.

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

FreshBooks is OK

My overall experience with FreshBooks is neutral.

Pros

Freshbooks has got a lot of features and it allows a lot of functionalities.

Cons

FreshBooks is little more complicated than I want it to be.

January 2019

shilp from Shila architecture

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Very usefull

Pros

the main advantage is fast payment .i get paid in few hours

Cons

it is very hard to note a dis advantage.for me it took some days to understand the software.

January 2019

Arun from Infosys

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

New and classic App

Pros

The app is easy to use, Customer support is very good

Cons

Cost is too high, Features are comparatively less

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

FreshBooks: a good product to manage your finances

Pros

Use Freshbook for some time and the most remarkable thing is that it is through the internet. This allows finances to be managed from anywhere in the world. Among the features to highlight, the reporting system is one of the best I've worked with. Thanks to a good number of filters, it is easy to generate timely and accurate information reports

Cons

The most negative thing about Freshbooks is that it only works through the internet, it represents a point against, given the impossibility of working offline. Sometimes it is good to advance work on the plane or in other places where there is no internet connection and this is not possible