Freshbooks Software


 

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.

 

Freshbooks - Home page
 
  • Freshbooks - Home page
    Home page
  • Freshbooks - Invoicing
    Invoicing
  • Freshbooks - People
    People
  • Freshbooks - Expenses
    Expenses
  • Freshbooks - Import-export
    Import-export
  • Freshbooks - API
    API
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,944 Reviews of Freshbooks

 

Start your review of Freshbooks

Click to start
https://www.softwareadvice.com/accounting/freshbooks-review/
Software Advice Reviews (65)
More Reviews (1,879)

Showing 1-20 of 65

Samantha from CGT
Specialty: Software / Technology
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Everything You Need, Especially As A Beginner

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I'm still new to this software but it makes me feel more secure running a business, and looks clean, professional, and established. So far very happy to have found it, though the price could be slightly better (especially in Canada).

Pros

-Feature suite; particular the invoices, invoice tracking, and expense tracking
-Easy to setup
-No option overwhelm; two basic layout/visual options for invoicing
-Remembers your vendors for later
-Easy to setup recurring invoices, set it and forget it
-Can track your tax collection in conjunction with your expenses to make tax time simpler
-Attach photos of receipts to expenses

Cons

-Customer service/sales is a little pushy - started with the free trial and received many emails and calls about upgrading when I had yet to have a chance to actually use the service
-Would like if the expense upload option let you pick which entries make it in; it pulls almost everything as a business expense if you sync it up with your bank, and will pull ones you've already synced and then deleted the next time you sync - so far it's been simpler to manually enter

Review Source
 
 

Andrew from North River Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Freshbooks Saved Me in Q1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ease of use Freshbooks offers. It was easy to connect and synchronize my accounts. Plus, it offered several integrations.

Cons

When compared to other options, there’s nothing that stands out (at least in my experience). I found the interface to be okay, but not spectacular.

Review Source
 
 

Juan from Derevo
Specialty: Software / Technology
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

The price was not convenient for me

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was good to generate invoices for my clients and to integrate a payment option in a wordpress site that I have.

Cons

At the end I could get all the benefits that the tool offers and I ended up changing for an open source option instead. The price was not convenient for me.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use, very basic functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pros for Freshbooks is the ease of use! Very easy to get started, and not very complicated! Which is a huge plus!

Cons

Doesn't appear to have many "extras". I'd prefer it have a few more options for advanced users to help with more detailed accounting.

Review Source
 
 

Amber from Offsite Geek
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy and intuitive to use, lacking in time tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, I use this software every day and love it for all of my invoicing and expense tracking related to client work.

Pros

Clean and clear interface. Straight forward to use each day. Clean invoice templates for invoices, estimates and proposals

Cons

Time tracking is lacking. It's the least intuitive portion of the entire experience. The browser extension would be way nicer if it didn't log me out as often as it does.

Review Source
 
 

Fonnique from Frame Of Reference Ltd
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This is an ok software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I was impressed with the interface of this software. it was accounting made simple for creatives. it provides a lot of ease for data entry. it also tracks outstanding payments very well.

Cons

this software however is not comprehensive enough for my business model. so if you have a lot of customizable services then this software might not be for you. it is just too basic for my business.

Review Source
 
 

Sam from ExtremeTix
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great to keep up with your invoicing / accounting needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a small company or have a small team, let FreshBooks help you with your accounting needs!

Pros

Easy to learn, easy to create invoices, many other accounting related tools to choose from with your subscription.

Cons

They have raised their prices recently however, I think the software is worth their current price points.

Review Source
 
 

Renea from solid solutions today
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Freshbooks Is The Smart Tool For On The Go Entrepreneurs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I absolutely love Freshbooks. I have used it for years and have showed new people how awesome it is and how to use it effectively.

Pros

Three reasons way Freshbooks is the smart tool for on the go entrepreneurs are:
1. Freshbooks has the ability to convert an estimate to and invoice. This allows you to begin work on a project quickly.
2. It integrates with Stripe so you can literally accept global currency. Again, right from your phone.
3. Freshbooks is a time saver for accounting. I can track expenses right here. I don't have to use another app.

Cons

The only two things I would change is the ability for chat support from either a smart device or laptop would be great and better goal setting.

Review Source
 
 

Randy from Computer Software
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Freshbooks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. Easy account software for my buisness needs. Can be used on any device. Very nice product features like invoicing and reporting.

Cons

Reports are not that easy to understand especially when you are new to the world of performance charts.

Review Source
 
 

Havah from First Officer LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Freshbooks is a Must for Hourly Contractors

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I love how time and expense tracking, invoicing, payment reminders, and payment processing are all included in one easy to use system. They recently rolled out an entirely new UI/UX which is still getting a few things ironed out, but is overall a great experience.

Cons

There are some minor features which would be nice to have that do not currently exist, such as being able to mark time as unbilled after you have marked it billed, and some visual customization.

Review Source
 
 

Luke from RhinoHub
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Happy with it. Used for Time Tracking and Invoicing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Ease of use for tracking time
Easy to set up new projects
Timer to track time
Nice for keeping client data
Makes invoicing easy

Cons

Does not create a Project ID # for each project
Could have better reporting features for where time is spent
Overall would be happy to see some more reporting features

Review Source
 
 

Shane from Axis Mountain Technical
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great bookkeeping app for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service, clean and simple App. Professional appearance to clients that add to small business credibility.

Cons

Needs more accounting features so users and stay with this system as they grow. I had to move to quickbooks to manage AR/AP and payroll.

Review Source
 
 

Peter from EDM Patners
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Freshbooks is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Like time entry, invoicing and tracking. Great for T&M projects. Freshbooks also has good reporting.

Cons

Needs Fixed Fee Capability and tracking. Needs more project based tracking, but it is great for the size we are now.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Love this product!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I've really enjoyed Freshbooks, and if you are a smaller or single person business, then this software will be perfect for you!

Pros

- Invoicing feature is easy to use and looks great - Billable hours tracking that plugs into invoices - customizable with logos, colors, etc - dashboard gives you quick glance into your business

Cons

- could be better/ easier to collaborate with accountant for taxes - features could be outgrown if you are a smaller company

Review Source
 
 

Me rove from Acceleration Partners
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Perfect accounting tool for freelancers and small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Very cost-effective
- Easy to use
- Professional invoicing templates that are easily customizable
- Easy reporting

Review Source
 
 

Justin from Non-profit organization
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

An intuitive, aesthetic, and efficient way to run a freelance business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Freshbooks provides a concise, enjoyable interface to organize, issue, and receive financial documents (invoices, estimates, expense reports, etc.) all while providing helpful statistics that make running a business a piece of cake.

Cons

The tips and hints can be a little obtrusive and be confusing due to their weird sketchy style. A little more features would be nice for freelancers who don't yet have a lot of revenue.

Review Source
 
 

Sanjeev from damco solutions
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Easily manage account detail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

. It is customizable invoicing, easy to use. if we want help then we can find support content in videos that are up to date. We can say then it is a SAP implementation for small organization.

Cons

its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

Review Source
 
 

Bruce from L. Bruce Stout, Attorney at Law
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Rediscovering FreshBooks after several years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had used FB several years ago (now called Classic). I liked that interface better, and it seems to have more options / flexibility than FreshBooks New. Admittedly, I need training. It is fairly easy to just start using. I hope I can find some of the settings / adjustments buried somewhere.

Pros

Customer service is great. A rep hopped to when I had a question about electronically importing time entries from other programs / files (csv). Unfortunately, FB doesn't currently have that capability (see Con below). The rep offered to, then timely completed, manual copy and paste of some 100 time entries from a csv file into my FB Account. Kudos!

Cons

No integration with either Toggl or TSheets. I had been using those programs for a month or so testing them, and wanted to import those entries into FB. No can do. Those timers seem more robust than the FB Timer. I'd like to use one of them then import into FB.
I haven't yet found a Windows app for the Timer. There is an iPhone Timer app. I guess the only way to run a timer when not connected to the 'Net is through the mobile app. It would be nice if the Timer function could be adjusted in 0.1 HR increments (there are "+" and "-" buttons that only increment on 15 minute intervals). Other products also automatically round time captured by the timer to the nearest increment. With FB, it appears that all rounding of time captured to the nearest 0.1 hour must be done manually. Ugh.

Review Source
 
 

Beckyjo from GB&C Properties
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Support & Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to track expenses and client payments.

Pros

Very easy to use and the phone support is friendly and really professional. I started getting paid on time when I implemented online payments and automatic billing.

Cons

Not really an accounting system, but works well as a bookkeeping system. Good for small businesses but would not reccommend for real estate.

Review Source
 
 

Shannon from RO Investigation and Research
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

A user-friendly and affordable software for my small business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a newer small business owner, I have found this software to be one of the most helpful out of all the software I use. It covers my expenses, invoices, projects, and clients with great ease. I love it!

Pros

Having never used accounting software previously, I was pleasantly surprised how easy it was to learn and use. The customer service is phenomenal during the times I have needed to call.

Cons

I don't like the newer version of their software, however it may have been that I was just so comfortable with the older version. They did let me revert back to the older version which I really appreciated.

Review Source
 
 
 
Write a Review
Showing 1-20 of 1,879

Zeeshan from Asian Network for Scientific Information

July 2018

July 2018

Simple designed software with so many functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its a simple accounting software solution, delivered with small amount of standard accounting categories as compared to other softwares. Adding new categories is very easy. What I like is its straight-forward invoicing system. It's really easy to create recurring invoices to facilitate online payments. Its really easy to understand for the people like me.

Cons

The only bad thing I found in it was small amount of standard accounting categories. If you have complex business transactions or heads then its not for you.

Review Source: Capterra
 

Daisy from The Lore Gastronomy

July 2018

July 2018

Follow and take control of your finances!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use a lot of billing and automation tracking method, it helps me save a lot of time!

Pros

I'm really surprised at how useful this software is, with it I can charge and send invoices to my clients in an effective way and best of all I can automate it.

Cons

You can only use it for digital products and businesses, if you work with physical goods it is really difficult to follow up, it would be good to have this point and thus cover all range of negotiations.

Review Source: Capterra
 

Nestor from Smart Networks

July 2018

July 2018

I have used fresh books since I've started my business in 2014. I started with the classic version.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The time tracking module is very useful especially since we can track time by individual employees. .

Cons

The expense tracking/cost code setup seems a little bit lacking. It's the only feature I would like to be better

Review Source: Capterra
 

Brittany from Troutland Tax Prep

July 2018

July 2018

I used FreshBooks for a short period of time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FreshBooks was easy to use as I was getting my business started. I would still be using FreshBooks if I didn't need to switch software's for my CPA.

Cons

FreshBooks may seem a little intimidating at first, but once you become familiar with it, the navigation is easy.

Review Source: Capterra
 

David from Mundo Olé

July 2018

July 2018

It is amazing! Finally, I don`t have to worry about the accounting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Now it is not that difficult running my own business.

Pros

It lets me focus my attention on what is really important for the evolution of my company.
Also, within FreshBooks, you can use different platforms that make running your small business easy, fast and secure.

Cons

It extremely depends on your internet connection. I wish I could get the best of the app even when I`m not connected.

Review Source: Capterra
 


July 2018

July 2018

Great Invoicing - Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Such an easy piece of online software to use. Remembers previous rates, templates, clients and also structures that you set in place. Very user-friendly, even for those not so technical. Also enables you to look over previous invoices and notice what has and hasn't been paid for.

Cons

I think the freemium model has recently gone, otherwise great to work with. No issues at all it is so simple to use!

Review Source: Capterra
 


July 2018

July 2018

It's hard to think of a few good words about a product so great!'

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I literally can't find my favorite part about this software, it is so easy to use, very straight forward.

Cons

I tried very hard to think of my least favorite part of this software, and I realized I couldn't think of a single thing I didn't love.

Review Source: Capterra
 


July 2018

July 2018

I have used this software for years. Their invoicing system is very easy to learn and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is simple and to the point. All the appropriate information is present to give the payor the information needed to make a payment and send it to the right receiver.

Cons

While the software is easy and effective to use, I will be happy when the developer includes a full accounting modality. That is not yet present but under development.

Review Source: Capterra
 


July 2018

July 2018

We used FreshBooks on B2B project successfully to set up invoicing process for our client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to set up invoicing for our client really quick and switch to another urgent activities requested by the client

Pros

I like in FreshBooks ability to create invoice templates and add custom logos to them.
As the client has strict software to be used limitations, it was easy to use FreshBooks and we didn't need to install anything locally. I also like a feature where I can leave a hint to the client. One more thing that we used a lot is ability to email report to the client.

Cons

Poor Cyrillic symbols support. Some terms in natural language such as company name were suddenly cut in generated invoices. We also experienced a number of rendering issues in Safari when a few lines of report suddenly got collapsed.

Review Source: Capterra
 


July 2018

July 2018

It helps me a lot in finishing my accounting works in a short period of time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It manage efficiently the input invoices, company expenses and as well as submitted reports. It easily transfers time sheet data to invoices. And saves more time in collecting payments. And lastly it easily track expenses just link it to a bank or just take a picture of the receipts to save.

Cons

I experience few bugs and some glitches when opening or clicking through emails and as well as through its automated expenses feature.

Review Source: Capterra
 

Madeleine from Sound corporate
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2018

July 2018

Hated using this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I didn't get any

Pros

I like that I got a free trial. I liked that it the trial length was long enough to figure out if I wanted to purchase it.

Cons

I didn't like anything anything about it, I feel for the quality of it that it should be free to use and down load.

Review Source: Capterra
 

Starr from Channel Jets
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great product for Invoicing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Up and running almost immediately. Good tracking of all AR functions.

Pros

Simple nice powerful interface on Classic desktop version. Fast invoicing and AR reports. Good email distribution of invoices and great list of historical events. Easy to design invoice templates.

Cons

Too much shielding from underpinings; particularly chart of accounts and GL functions. Perhaps too much focus by Freshbooks on mobile interface and functionality. We only need bookkeeping on desktop.

Review Source: Capterra
 


July 2018

July 2018

I was hooked from the first second!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of knowledge.

Pros

They also have a free book (mostly for freelancers) but it can be used in any domain whatsoever, which is amazing!

Cons

Instead of trying to find a con, I can truly say that at least up to this point, there was no such case.

Review Source: Capterra
 

Jennifer from Blue Biz Ninja, LLC

July 2018

July 2018

I loved working with Freshbooks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I looked at Freshbooks for a client. I loved it's layout and aesthetics, but it was also very functional and easy to use.

Cons

It's great for simple money-in-money-out transactions but it's not robust enough if you need balance sheet items, inventory, etc.

Review Source: Capterra
 

Elisa from Estudios
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great cloud accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great cloud based accounting software

Pros

Freshbooks is a wonderful accounting software with so many features you need to keep your small business organized.

Cons

This software seems to not connect to as many external apps as quickbooks does, or at least I had a lot of trouble connecting them.

Review Source: Capterra
 

Kristy from Agile

July 2018

July 2018

A good cloud accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use and the interface is nice and clean. It's very easy to follow and understand.

Cons

Some functionalities are limiting like the goal setting and some reporting features. Some functionalities are also working but kind of glitchy.

Review Source: Capterra
 

Brandon from More Than Rewards
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Easy, Fast, and Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated billing, client billing portal, automated alerts, easy invoicing software, credit card billing, recurring profiles, and more.

Pros

We've been using Freshbooks for the past 10 years, and I was one of the people at our company who helped set up its automated billing functions. It's easy to learn -- even from a "non-accounting" person's perspective -- and the customer service team is great. Every interaction we've had with them over the years has been pleasant and productive. We primarily use Freshbooks to invoice our clients via credit card on recurring profiles, although we are able to quickly create and send one-time invoices to customers, as well. It's also very easy to update and add billing contacts / company information; that's important because a lot of account changes can happen in a month, including new sales. Also, I'd like to add that customers conveniently get automated alerts about their invoices (when they are paid, if a credit card needs to be updated, etc.), providing a self-service option. We've recommended Freshbooks to other businesses because of our exceptional experience, and we hope they continue to grow.

Cons

There really isn't anything I don't particularly like about the software, but I think it suites the size of our business. Time will tell if we outgrow it, but for now, it meets our needs. There are some upgrades and modules we don't use, so we'll explore it when the time comes. But I'm confident if we call Freshbooks, the friendly customer service team will be more than happy to help us.

Review Source: Capterra
 


July 2018

July 2018

Straight Forward and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used Freshbooks in a small Alarm Start-up company that I used to be a sales manager at. This is an ideal program for smaller company for tracking and invoicing.

I've also used Quickbooks and liked the invoicing on Freshbooks much better. It has some nice features such as you can see when people open the quote or invoice that you send them and how many times they have opened it. This is nice when you have a potential sale and you can tell if the prospect has looked at your quote and if he re-opened it.
The customer can pay the can pay the invoice straight from the online and is easy and intuitive for them. Being an web based platform is nice to be able to pull it up on any device no matter where you are.

Cons

I wish there was a little more customization on controls and privileges for the user. The salesmen in the company was able to adjust pricing and I did not want them to be able to do this. There was not much customization on the presentation of the quotes and invoices either. You can have your company logo and small adjustments but very limited on the appearance.

Review Source: Capterra
 

Randall from Ohio University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

FreshBooks provides small businesses with some of the best invoicing and billing features available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Billing and invoicing were made much easier using this software.

Pros

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents.

FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease.

As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application.

Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

Cons

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired.

Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

Review Source: Capterra
 


July 2018

July 2018

Reasonable accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The User Interface is very clean and intuitive, quite easy to use. It's quite customizable, too, with the option to add your own logos and colors.

Cons

The reporting system could use some work. Additionally, you unfortunately can't connect you bank ing or credit card accounts.

Review Source: Capterra
 
 
Write a Review