Freshbooks Software


 

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.

 

Freshbooks - Home page
 
  • Freshbooks - Home page
    Home page
  • Freshbooks - Invoicing
    Invoicing
  • Freshbooks - People
    People
  • Freshbooks - Expenses
    Expenses
  • Freshbooks - Import-export
    Import-export
  • Freshbooks - API
    API
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,029 Reviews of Freshbooks

 

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Software Advice Reviews (53)
More Reviews (976)

Showing 1-20 of 53

Peter from EDM Patners
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Freshbooks is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Like time entry, invoicing and tracking. Great for T&M projects. Freshbooks also has good reporting.

Cons

Needs Fixed Fee Capability and tracking. Needs more project based tracking, but it is great for the size we are now.

 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Love this product!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I've really enjoyed Freshbooks, and if you are a smaller or single person business, then this software will be perfect for you!

Pros

- Invoicing feature is easy to use and looks great - Billable hours tracking that plugs into invoices - customizable with logos, colors, etc - dashboard gives you quick glance into your business

Cons

- could be better/ easier to collaborate with accountant for taxes - features could be outgrown if you are a smaller company

 
 

Me rove from Acceleration Partners
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Perfect accounting tool for freelancers and small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Very cost-effective
- Easy to use
- Professional invoicing templates that are easily customizable
- Easy reporting

 
 

Justin from Non-profit organization
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

An intuitive, aesthetic, and efficient way to run a freelance business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Freshbooks provides a concise, enjoyable interface to organize, issue, and receive financial documents (invoices, estimates, expense reports, etc.) all while providing helpful statistics that make running a business a piece of cake.

Cons

The tips and hints can be a little obtrusive and be confusing due to their weird sketchy style. A little more features would be nice for freelancers who don't yet have a lot of revenue.

 
 

Sanjeev from damco solutions
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Easily manage account detail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

. It is customizable invoicing, easy to use. if we want help then we can find support content in videos that are up to date. We can say then it is a SAP implementation for small organization.

Cons

its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

 
 

Bruce from L. Bruce Stout, Attorney at Law
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Rediscovering FreshBooks after several years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had used FB several years ago (now called Classic). I liked that interface better, and it seems to have more options / flexibility than FreshBooks New. Admittedly, I need training. It is fairly easy to just start using. I hope I can find some of the settings / adjustments buried somewhere.

Pros

Customer service is great. A rep hopped to when I had a question about electronically importing time entries from other programs / files (csv). Unfortunately, FB doesn't currently have that capability (see Con below). The rep offered to, then timely completed, manual copy and paste of some 100 time entries from a csv file into my FB Account. Kudos!

Cons

No integration with either Toggl or TSheets. I had been using those programs for a month or so testing them, and wanted to import those entries into FB. No can do. Those timers seem more robust than the FB Timer. I'd like to use one of them then import into FB.
I haven't yet found a Windows app for the Timer. There is an iPhone Timer app. I guess the only way to run a timer when not connected to the 'Net is through the mobile app. It would be nice if the Timer function could be adjusted in 0.1 HR increments (there are "+" and "-" buttons that only increment on 15 minute intervals). Other products also automatically round time captured by the timer to the nearest increment. With FB, it appears that all rounding of time captured to the nearest 0.1 hour must be done manually. Ugh.

 
 

Beckyjo from GB&C Properties
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Support & Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to track expenses and client payments.

Pros

Very easy to use and the phone support is friendly and really professional. I started getting paid on time when I implemented online payments and automatic billing.

Cons

Not really an accounting system, but works well as a bookkeeping system. Good for small businesses but would not reccommend for real estate.

 
 

Shannon from RO Investigation and Research
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

A user-friendly and affordable software for my small business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a newer small business owner, I have found this software to be one of the most helpful out of all the software I use. It covers my expenses, invoices, projects, and clients with great ease. I love it!

Pros

Having never used accounting software previously, I was pleasantly surprised how easy it was to learn and use. The customer service is phenomenal during the times I have needed to call.

Cons

I don't like the newer version of their software, however it may have been that I was just so comfortable with the older version. They did let me revert back to the older version which I really appreciated.

 
 

Beckyjo from Bean's Fresh Greens
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy, Simple Bookkeeping for the Layman

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Perfect for small simple businesses. Easy to use and lots of great help by phone if you get stuck.

Pros

This is a very simple and easy to use program that works well for small service businesses. It is very easy to bill clients , track sales and past due invoices. When I implimented it I started getting paid on time and even early. It has an easy to track expense program and you can even bill your clients for expenses.

Cons

I use it for several businesses. It is least effective with real-estate. I had to have a separate account for each house and that was time consuming. It is more of a bookkeeping app than an accounting app. It lacks the ability to do a more in depth analysis.

 
 

Lauren from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks makes accounting easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Extremely user-friendly, even for a beginner. Easy to look at and navigate. I also like that it is a cloud-based software.

Cons

It is best suited for small businesses. I don't think I would recommend for a large business, however I only used in the context of a small company.

 
 

Maxwell from University of Victoria Student Society
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks is a must use for small business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Freshbooks is really an amazing tool with lots of great features. They have stellar customer support, you can log expenses by taking picture of receipts, and they make accounting really easy to use.

Cons

Freshbooks has a lot of features, so it can be overwhelming at first, but once you get over the learning curve it is a very useful tool.

 
 

Naomi from Topanga's Finest
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very easy to use. It's cost effective, and the staff are very helpful if I call in for assistance. Overall, I am very happy with this system to help me keep accurate accounting records.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I can set up invoices and track sales, calculate expenses and have our accountant use this program for our tax returns.

Cons

I don't like the inventory tracking system. It doesn't really work well for me, so I don't use it. When I list the inventory, it tracks down but doesn't let me know the status of a product, so it goes into the negative tracking with no notices to review.

 
 

Havah from First Officer LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Overall Great Experience, Very Valuable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For a solid piece of software that gets the job done, I recommend Freshbooks! The downsides are minor compared to the ease of having time tracking, basic accounting, invoicing, and payment processing all in one system.

Pros

Very easy and intuitive to customize and use most features. Wonderful to have invoicing, time tracking, and payment processing all in one place!

Cons

Some details of records are a bit limited. Setting up expense tracking could be easier to manage on the accounting side, and on the time tracking side it would be nice to be able to bulk mark past hours as billed for clients who prepay for time.

 
 

mary from FS Design Group
Specialty: Architecture
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Freshbooks Good to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to use and mobile app is nice for simple things

Pros

I like the ease of the mobile app and downloading it was very easy. Setting up new items and seeing a quick overview is helpful.

Cons

I would like to be able to use and see reports in the mobile application instead of having to leave the app and view it in a different application.

 
 

Ankit from HCL tech
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Average software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not difficult to work with but I got confused on certain features of this. Maybe I've gotten used to other software that it's harder to get used to.

Cons

I think everything is great just the way it is. The price may deter customers. The software may intimidate buyers as well but it will just have to be up to them to read and investigate before they commit.

 
 

Nishu from KMG Group
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Good but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does what is expected of it at a good monthly price. Invoices looks good and options to receive payments are good enough.

Cons

Navigation isn't good, hard to find things and reporting also a bit messy. Search fields do not take broad searches.

 
 

Bhunesh from IBM Pvt Ltd.
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Great product, should have more frequent updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is great, but slightly expensive beyond the initial package. Also needs more frequent updates. I've been hearing about this new version for years and am yet to see it.

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Parvez from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Super easy and keeps me on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's hard to justify any expense as a startup on a shoestring budget. Starting plan is very less for recurring billing up to 5 clients. There is a trial period, but sometimes you just need a lot longer of a period to get the business off the ground. For example, and I've moved a little slow, I started in Dec and just now in Apr got my final inspection approved. Would have liked to be able to build this platform into my business practice, but that would have been in my expenses for limited use. Anyway, product is not bad by any means, good features, very comparable to QuickBooks, but not free like Wave, although I do like the features of Freshbooks better than Wave.

Cons

Not really a full accounting program and the expenses tab leaves something to be desired. My accountant still have to do much work.

 
 

Sandeep from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Nice product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based accounting is simple and the interface is simple to understand, also there is an mobile app that allows you to access anywhere

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Davinder from Damco
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Freshbook with Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is best suited for individuals with a small client base since it only allows you to bill up to clients. It is customizable invoicing, easy to use.
if we want help then we can find support content in videos that are up to date. FreshBooks eliminates the stress from accounting and can even make the process pleasant and no need to prior knowledge of the accounting.
We can say then it is a SAP implementation for small organization.

Cons

Nothing as per my experience. But its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

 
 
 
Write a Review
Showing 1-20 of 976


October 2017

October 2017

I've been a FreshBooks user for many many years and couldn't be happier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its by far the easiest way to get paid by clients and track expenses.

Pros

Besides being the most powerful invoicing software, their customer support beats any other. They're always quick to help with issues and make things right. Not to mention how easy it is for our clients to pay us.

Cons

It's really hard to find any cons with FreshBooks, but if I had to choose one, it would be that they release more new features/functionality more frequently.

Source: Capterra
 

Megan from Likeable Media
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I've used this in the past to handle project finances in a secure and easy manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Some pros are its extensive features and affordable pricing plans. It has a high quality of service.

Cons

A few minor things that could be improved in FreshBooks are its metrics, goal setting, and reporting features.

Source: Capterra
 

Sanjay from Upwork
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Freshbooks is wonderful website to log hours and billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Billing and invoice feature is fantastic.

Pros

I like to use Freshbooks for it is quite polished, intuitive website that supports invoices and estimates, expenses and hours logging. I can easily set invoice due dates, billing, bookkeeping/accounting etc. If you're looking for strong invoicing and billing features, I will recommend Freshbooks for easy and hassle free use.

Source: Capterra
 


October 2017

October 2017

Great for startup businesses, easy to use and implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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We didn't just use the software but also integrated in our online software that we sold to small to medium businesses so that our clients could benefit from it.

Pros

I used Freshbooks when I was working on a startup venture. The invoicing and payment features were easy to use and implement.

Cons

We were not that impressed with reporting, but I am not sure how it has improved by now. We also had issues with international currencies, but customer support was very helpful in guiding us to make it work.

Source: Capterra
 


October 2017

October 2017

it is an easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

this is a good software especially due to its ease of use, helpful functionality, interactive features and excellent customer support

Cons

the pricing for this software could be a bit cheaper to make this software reasonably used by a larger population.

Source: Capterra
 

Lana from Zobrist Consulting Group

October 2017

October 2017

I used FreshBooks for creating invoices for someone. It was easy and effective.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Ability to create the invoices and manage payments.

Pros

The process of creating invoices was easy. I like having options emailing an invoice with the choice of payment options.

Cons

More customization on the type of work and deletion not only rows but the fields that don't apply to the work provided would be helpful.

Source: Capterra
 

Kristan from Immaculate events

October 2017

October 2017

Takes the brainwork out of my accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
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Support

I gained TIME! The greatest benefit of all!

Pros

Easy set up. Almost foolproof! Anyone can use this software with ease. I am very pleased with the amount of time and energy Freshbooks has saved me.
It was definitely the right software to choose for my business!

Cons

I am no technology guru by any means, this software was so easy to navigate and input my business info that I honestly cannot complain at all. It has save countless hours of paperwork, which is what I was doing before I found Freshbooks!

Source: Capterra
 

John from Corp Link

October 2017

October 2017

A well designed system for invoices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

Really easy to use and deploy - even when staff is spread out geographically.
Has all the features and easy accessibility you can hope for.

Cons

This is a field with many competitors and even if the design and functions are great, pricing is still a big factor. Their sales staff can be a bit pushy.

Source: Capterra
 

CJ from CJ South Photography LLC

October 2017

October 2017

Member for a year. It's OVERPRICED, but decent software. TLDR; I switched to Zipbooks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

The best thing about FreshBooks is that with a little extra work you can keep the service completely free, even if you have hundreds of contacts. After your trial period, the software switches you to the free version. The free version only allows you to have 1 contact, BUT if you delete that contact you can create a new contact. What most people don't know is that FreshBooks keeps all your deleted contacts and allows you to "undelete" them. SO, all you have to do is "undelete" the contact you wish to create invoices for. Yes, it's a lot of extra work, but it's totally free :)

Cons

It's WAY overpriced for (freelancers)! FreshBooks charges you more based on the amount of clients you have. As a freelancer this is ridiculous, because I have tons of new clients constantly coming on board . This makes no sense to me.

Source: Capterra
 

guillermo from nuagepc

October 2017

October 2017

Great accounting software for small business. Decently prized and full of neat features. Recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Great accounting software for small business. Prize is fair for the amount of features it offers. Customer support is excellent.

Cons

Compatibility with other software solutions should be better. User interface could be improved too in order to make it easier to understand.

Source: Capterra
 

Eve from The Gardens of Eve
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

SO EASY to use!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Tracking and invoicing. My employees can go in and check invoicing and up to date payments and work to be done.

Pros

I love being able to access it from anywhere as it resides in the "cloud". I can check invoices and payments easily and quickly. :-)

Source: Capterra
 

Jatin from Capillary Technologies
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

FreshBooks is a reliable and fast accounting suite helps solve real world problems of small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FreshBooks compared to other accounting apps has fully-functional mobile apps, these apps allow you to bring the power and convenience of the software on location, and do accounting. but it does so in a safe and seamless fashion.

Cons

The interface, where invoices should be even more customizable and enabled with advanced tracking capacity

Source: Capterra
 


October 2017

October 2017

The experience is okay, good and new.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very easy to use for small-scale business and for accounting report made easy and on the job training on accounting packages

Pros

Freshbooks is more of timekeeping and billing oriented made for a small business. For the little time I used it, I can do a track of time and expenses effectively, it can also send customize invoices to clients by email. it is as simple as ABC
It is a very popular cloud accounting app for small business, used by about five million customers worldwide
It offers a wide range of freatures, from cloud-based invoicing to an online payment gateway
Users can snap a picture of receipts or link to bank for quick expense tracking
You can transfer your timesheet data to invoice and collect payments more quickly
Its customer support received the Gold medal at the 2014 Stevie Awards for Sales & Customer Service
I love the excellent payment function
The easy reporting skill and ability is splendid

Cons

Not every feature like Tax and VAT are available. The data entry interface is not attractive to me. This software is only made for a small scall business with day-to-day easy to use accounting system. Not too much of professionalism is involve.
It is not challenging.

Source: Capterra
 

Raoul from Health Plan Services Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

FreshBooks has been incredibly intuitive and easy to use. The new version is even more so.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Ease of use, a new interface and great for light bookkeeping/accounting.

Pros

Easy to use and has beautiful invoices. Same great customer service and strong mobile apps. It also has strong invoicing and billing features, unique time tracking and client management tools.

Cons

it is not actually accounting software. It does not use double entry accounting, offers limited reports and has very poor bank recon capabilities.

Source: Capterra
 

Amanda from Atlas Travel

October 2017

October 2017

I prefer quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

Exceptional user experience. New team collaboration tools, estimates, and projects. Multiple businesses. Settings are context-sensitive. The new version of FreshBooks is a polished, intuitive website that supports invoices and estimates, expenses, projects, and time-tracking. It lacks some important features from the previous edition, however.

Cons

The new version of FreshBooks is a polished, intuitive website that supports invoices and estimates, expenses, projects, and time-tracking. It lacks some important features from the previous edition, however.

Source: Capterra
 

Alan from The Arc
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

The software was very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More confidence in using software

Pros

The customer support . They answered the calls each and every time I called with a question. They were very professional and quick.

Cons

The time it takes to get into the software. Whenever I log in, it takes approximately 3 minutes for the software to start up.

Source: Capterra
 

Nicholas from Attis Media Inc.

October 2017

October 2017

Ok Product - Liked Previous Versino Better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
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Value for Money
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Simplifies life!

Pros

It's pretty easy to use and integrates nicely with other software, bank accounts etc that I use for business. The tutorials are pretty helpful for getting going.

Cons

They have recently upgraded to some user portals and workflows and they are more difficult to use and don't seem to keep my previous integrations.

Source: Capterra
 


October 2017

October 2017

The in software works seamlessly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it was to move around in the software. The different functions were quite easy to use. I could use this software.

Cons

Some aspects of the software seemed bulky and not as user-friendly. Seems like there was parts that would be time-consuming.

Source: Capterra
 

Brenda from One Eighty Business Solutions, LLC

October 2017

October 2017

The ease of use and amazing customer service will keep me a client for a very long time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I already said, it literally took me 3 days to bill and charge my clients with Quickbooks. My son showed me Freshbooks and suggested I give it a try. My life changed! Now I set a client up in the system and forget about it. The system takes care of emailing all of the invoices and auto charges all of the credit cards. It's amazing!

Pros

The software is extremely easy to do. My billing cycle used to take multiple days. With Freshbooks it happens automatically - Sat/Sun - it doesn't matter. I smile as I see all of the payments come through on my cell phone. My clients can access their own information and update their own credit cards. We do repeat monthly automatic billings. It has always been a nightmare for me when a credit card declines or expires.

Cons

The system as beautiful as it is, is not a financial system. It is primarily a billing and payment system. I have to process my bank ACH debit customers separately in my credit card merchant - stripe - because freshbooks can't deal with it. That is one thing that Quickbooks did do for me.

Source: Capterra
 

Ivan from PREEMO
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Excellent Software, Great Integration, Needs Better Reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to setup and use, great emailing features for invoices, estimates. Follow-up for payment is great too.

Cons

Lack of integration with Quickbooks for real accounting. No chart of accounts or easy way to categorize expenses.

Source: Capterra
 
 
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