Freshbooks software


2,099 reviews(4.5/5)
2,099 reviews(4.5/5)

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

2099 Reviews of Freshbooks

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  • Savio from ScreenRoot

    Number of employees: 11-50 employees

    September 2018

    Easy Bill Anybody

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Feature packed platform that's available on various devices
    Easy to set up and get started
    Easily calculate complex orders and customizable templates make working on freshbooks a breeze

    Cons

    Mobile app has limited functionality and design UI can improve

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from Tampa Bay Lightning

    Number of employees: 201-500 employees

    September 2018

    Love it as a fresh look at accounting software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After getting away from quickbooks, this software is simply a breath of fresh air.

    Pros

    It has some of the best invoicing and billing software that I have seen, love freshbooks. The customer support is awesome as well!

    Cons

    Reporting could be enhanced just a bit, but this is simply a small gripe only.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tom from Independence Chamber of Commerce

    Number of employees: 2-10 employees

    September 2018

    A great solution for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Overall our experience has been good. We will adjust to the new UI and will continue to be users of the service in the future.

    Pros

    We've used this SAAS for about 5 years and it has been an excellent way to bill our customers. The ability to send via e-mail or by mail has made invoicing very simple and convenient for our customers as they get their bill the way they prefer. Reporting is outstanding.

    Cons

    A recent user interface update was a major change and getting used to the changes have been difficult for staff with little support information on the changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • GRACE from PETCO

    Specialty: Retail

    Number of employees: 10,000+ employees

    September 2018

    The Freshest way to keep track of expenses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use! The UX is so simple and clean looking, you don't have to dig around to look for what you need.

    Cons

    Haven't compared this to other money management tools, so would like to see how this software stacks up against the competition price-wise.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephane from Nuglif

    Number of employees: 51-200 employees

    September 2018

    Very useful for my accounting

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Excellent user experience, even for someone with no prior experience on the subject.

    Cons

    Some people say it lacks features, but for freelancers it's good enough.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • swapnil from Aranca

    Number of employees: 501-1,000 employees

    September 2018

    easy accounting software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It will empower small-sized businesses

    Pros

    efficiently manages and pay bills, and payroll function and advanced payments

    Cons

    currently provides only email supports on mobile platforms

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jade from Spark Lifecare

    Number of employees: 51-200 employees

    September 2018

    Clean and Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was great! I highly recommend it.

    Pros

    I liked how user-friendly it is - Even though I am far from a numbers guy this was really easy to understand and integrate into my job.

    Cons

    There wasn't anything I disliked about this software - it did the trick perfectly for what I needed it for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Larry from Las Vegas DM

    Number of employees: 2-10 employees

    September 2018

    Freshbooks Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great accounting software for the mom & pop business, small cap.

    Pros

    the ease of use and creating copies of existing invoices which speeds up repeat invoices.

    Cons

    No check writing capabilities. Sometimes glitches with importing expenses

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elizabeth from NDMS

    Number of employees: 2-10 employees

    September 2018

    FreshBooks

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Can beat it for the price monthly. If they fix the reporting and add double entry then i think they system would be perfect.

    Pros

    SUPER easy to use and for such a great price monthly with great customer super.

    Cons

    Single entry is horrible and takes alot longer to finish work. Would not be good for a large company.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rushda from Information Technology

    Number of employees: 201-500 employees

    September 2018

    Best Performance and Values

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I enjoy that FreshBooks is simple to setup and utilize. Great invoicing software with great customer support.

    Pros

    It's easy to use, intuitive, flexible, Reliable and good looking

    Cons

    I don't have any problems with this system. it's a perfect but the search functions could be a bit better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thaddeus W. from Self-Employed

    Number of employees: 2-10 employees

    September 2018

    Freshbooks are Fresh!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I have used it off and on over the years or had clients who have.

    Pros

    It's low cost is really a plus for a growing size company like ours.

    Cons

    It doesn't do everything Quickbooks does, but most people don't need those extra bells and whistles either.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jorge from Dale Carnegie & Associates, Inc.

    Number of employees: 51-200 employees

    September 2018

    Great option if you are looking for cloud book keeping solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great experience, highly recommended.

    Pros

    Having tried a number of book keeping solutions, on site, hybrid and cloud based, have to say FreshBooks is by far the nice and simplest that can do everything we need and more.

    Cons

    Implementation although not complex had it's issues but support got everything resolved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    September 2018

    Asome alternative to Quickbooks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I really like FreshBooks with the ability to easily link my bank, upload my logo, and implement PayPal for my customers to easily pay for products and services.

    Pros

    I loved ditching quickbooks for this easy to use softare that is cloud-based.

    Cons

    What I like the least is that I was unable to use multiple businesses within the cloud.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Makes Accounting Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really easy to use, and have everyone on the same page.

    Cons

    At first it is a lot to understand but the website and FAQ helped to get it through.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Philip from Somerton Middle School

    Number of employees: 51-200 employees

    September 2018

    FreshBooks freshly "baked" accounting transactions online with astonishing speed!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Over-all this cloud accounting software makes the recording of business transactions real-time.

    Pros

    FreshBooks is always "fresh" in the sense that all accounting entries are properly balanced and managed. This cloud accounting software makes the accounting easier and efficient. I like the reports it provides from the Debit and Credit till the Income Statement reports. All business transactions are perfectly accounted for and you can closely monitor the "balancing" of business operations particularly the financial aspects.

    Cons

    The software can be accessed online anytime and anywhere so the management can easily check of what's going on with the business. The only concern that I have in mind is the license fee because I believe it could be affordable to any business types if the price range would be lessened.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anthony from eTasks Marketing Assistant

    Number of employees: 2-10 employees

    September 2018

    Absolutly Love Freshbooks.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent.

    Pros

    Freshbooks is the best client invoicing software on the internet. I am a virtual assistant and this allows me to invoice clients easily, they can pay their invoices at the click of at button. Clients can also login and review all previous payments, estimates, and manage their own accounts.

    Cons

    I can not really find a fault with this billing software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ashly from RightVows Technologies

    Number of employees: 11-50 employees

    September 2018

    FreshBooks - good tool for invoicing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In overall our customers are happy with the invoice we send them through FreshBooks, as the invoices are great and they can track them easily. Good tool for small and large companies. Except for the support case, we are really happy with FreshBooks

    Pros

    We use FreshBooks as side or QuickBooks, since we are having clients from India and abroad. For our abroad clients we use FreshBooks to invoice them. The tool is really great if you have a huge customer base and needs to manage or send invoice in a daily manner. FreshBooks helps us by tracking our each payments and tracking of our customer payments thereby tracking our revenue monthly. The tool has a cool feature on which we can workload the monthly balance sheet with the customer we have on FreshBooks. This helps us greatly to create our monthly complete balance sheet as we can add our Indian customers easily. Good tool ! also the features are good and easily manageable.

    Cons

    We came into a situation in which our tool crashed several times a couple of weeks before, we contacted the support team there responses was limited, although the issue is fixed some how we are some what disappointed with the support they give.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nicole from Techvatio

    Number of employees: 2-10 employees

    September 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to send, accept and receive payments

    Cons

    Nothing I can think of to complain about

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shane from Hero Printshop

    Number of employees: 11-50 employees

    September 2018

    Dropped Paypal Integration =(

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The experience was great, if I didn't need Paypal integration I probably would've stayed. I have since turned to Zoho Invoice, which has been a cheaper option with comparable features and allows Paypal payments.

    Pros

    Freshbooks' invoicing system was very easy to use. In my line of work, it gave me the ability to create standardized line items (which is more difficult to find with some upstart services), the reporting was clear and concise, and client management was super easy.

    Cons

    There was one big con with Freshbooks. After using their software for 6 years, they rolled out their new platform with bonus features. These features were only available with the new platform but to get the new platform you had to give up Paypal integration. This was a deal killer for me as many of my clients are clothing brands and use the funds in their Paypal from sales to pay for new orders.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    A Simple product that revolutionized my business

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Our business wanted to take it to the next level, and Freshbooks allowed us to have a sharp and professional look so we could be taken seriously.

    Pros

    It is very easy to use and makes you look professional. You can produce strong books, invoices, and information in minimal clicks. Helps my company look good against competition.

    Cons

    Sometimes the features were a little bit more complicated to figure out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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