Freshbooks Software


 

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.

 

Freshbooks - Home page
 
  • Freshbooks - Home page
    Home page
  • Freshbooks - Invoicing
    Invoicing
  • Freshbooks - People
    People
  • Freshbooks - Expenses
    Expenses
  • Freshbooks - Import-export
    Import-export
  • Freshbooks - API
    API
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,138 Reviews of Freshbooks

 

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Software Advice Reviews (53)
More Reviews (1,085)

Showing 1-20 of 53

Peter from EDM Patners
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Freshbooks is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Like time entry, invoicing and tracking. Great for T&M projects. Freshbooks also has good reporting.

Cons

Needs Fixed Fee Capability and tracking. Needs more project based tracking, but it is great for the size we are now.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Love this product!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I've really enjoyed Freshbooks, and if you are a smaller or single person business, then this software will be perfect for you!

Pros

- Invoicing feature is easy to use and looks great - Billable hours tracking that plugs into invoices - customizable with logos, colors, etc - dashboard gives you quick glance into your business

Cons

- could be better/ easier to collaborate with accountant for taxes - features could be outgrown if you are a smaller company

Review Source
 
 

Me rove from Acceleration Partners
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Perfect accounting tool for freelancers and small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Very cost-effective
- Easy to use
- Professional invoicing templates that are easily customizable
- Easy reporting

Review Source
 
 

Justin from Non-profit organization
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

An intuitive, aesthetic, and efficient way to run a freelance business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Freshbooks provides a concise, enjoyable interface to organize, issue, and receive financial documents (invoices, estimates, expense reports, etc.) all while providing helpful statistics that make running a business a piece of cake.

Cons

The tips and hints can be a little obtrusive and be confusing due to their weird sketchy style. A little more features would be nice for freelancers who don't yet have a lot of revenue.

Review Source
 
 

Sanjeev from damco solutions
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Easily manage account detail.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

. It is customizable invoicing, easy to use. if we want help then we can find support content in videos that are up to date. We can say then it is a SAP implementation for small organization.

Cons

its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

Review Source
 
 

Bruce from L. Bruce Stout, Attorney at Law
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Rediscovering FreshBooks after several years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had used FB several years ago (now called Classic). I liked that interface better, and it seems to have more options / flexibility than FreshBooks New. Admittedly, I need training. It is fairly easy to just start using. I hope I can find some of the settings / adjustments buried somewhere.

Pros

Customer service is great. A rep hopped to when I had a question about electronically importing time entries from other programs / files (csv). Unfortunately, FB doesn't currently have that capability (see Con below). The rep offered to, then timely completed, manual copy and paste of some 100 time entries from a csv file into my FB Account. Kudos!

Cons

No integration with either Toggl or TSheets. I had been using those programs for a month or so testing them, and wanted to import those entries into FB. No can do. Those timers seem more robust than the FB Timer. I'd like to use one of them then import into FB.
I haven't yet found a Windows app for the Timer. There is an iPhone Timer app. I guess the only way to run a timer when not connected to the 'Net is through the mobile app. It would be nice if the Timer function could be adjusted in 0.1 HR increments (there are "+" and "-" buttons that only increment on 15 minute intervals). Other products also automatically round time captured by the timer to the nearest increment. With FB, it appears that all rounding of time captured to the nearest 0.1 hour must be done manually. Ugh.

Review Source
 
 

Beckyjo from GB&C Properties
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great Support & Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to track expenses and client payments.

Pros

Very easy to use and the phone support is friendly and really professional. I started getting paid on time when I implemented online payments and automatic billing.

Cons

Not really an accounting system, but works well as a bookkeeping system. Good for small businesses but would not reccommend for real estate.

Review Source
 
 

Shannon from RO Investigation and Research
Specialty: Legal
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

A user-friendly and affordable software for my small business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a newer small business owner, I have found this software to be one of the most helpful out of all the software I use. It covers my expenses, invoices, projects, and clients with great ease. I love it!

Pros

Having never used accounting software previously, I was pleasantly surprised how easy it was to learn and use. The customer service is phenomenal during the times I have needed to call.

Cons

I don't like the newer version of their software, however it may have been that I was just so comfortable with the older version. They did let me revert back to the older version which I really appreciated.

Review Source
 
 

Beckyjo from Bean's Fresh Greens
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy, Simple Bookkeeping for the Layman

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Perfect for small simple businesses. Easy to use and lots of great help by phone if you get stuck.

Pros

This is a very simple and easy to use program that works well for small service businesses. It is very easy to bill clients , track sales and past due invoices. When I implimented it I started getting paid on time and even early. It has an easy to track expense program and you can even bill your clients for expenses.

Cons

I use it for several businesses. It is least effective with real-estate. I had to have a separate account for each house and that was time consuming. It is more of a bookkeeping app than an accounting app. It lacks the ability to do a more in depth analysis.

Review Source
 
 

Lauren from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks makes accounting easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Extremely user-friendly, even for a beginner. Easy to look at and navigate. I also like that it is a cloud-based software.

Cons

It is best suited for small businesses. I don't think I would recommend for a large business, however I only used in the context of a small company.

 
 

Maxwell from University of Victoria Student Society
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks is a must use for small business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Freshbooks is really an amazing tool with lots of great features. They have stellar customer support, you can log expenses by taking picture of receipts, and they make accounting really easy to use.

Cons

Freshbooks has a lot of features, so it can be overwhelming at first, but once you get over the learning curve it is a very useful tool.

 
 

Naomi from Topanga's Finest
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very easy to use. It's cost effective, and the staff are very helpful if I call in for assistance. Overall, I am very happy with this system to help me keep accurate accounting records.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I can set up invoices and track sales, calculate expenses and have our accountant use this program for our tax returns.

Cons

I don't like the inventory tracking system. It doesn't really work well for me, so I don't use it. When I list the inventory, it tracks down but doesn't let me know the status of a product, so it goes into the negative tracking with no notices to review.

 
 

Havah from First Officer LLC
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Overall Great Experience, Very Valuable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For a solid piece of software that gets the job done, I recommend Freshbooks! The downsides are minor compared to the ease of having time tracking, basic accounting, invoicing, and payment processing all in one system.

Pros

Very easy and intuitive to customize and use most features. Wonderful to have invoicing, time tracking, and payment processing all in one place!

Cons

Some details of records are a bit limited. Setting up expense tracking could be easier to manage on the accounting side, and on the time tracking side it would be nice to be able to bulk mark past hours as billed for clients who prepay for time.

 
 

mary from FS Design Group
Specialty: Architecture
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Freshbooks Good to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to use and mobile app is nice for simple things

Pros

I like the ease of the mobile app and downloading it was very easy. Setting up new items and seeing a quick overview is helpful.

Cons

I would like to be able to use and see reports in the mobile application instead of having to leave the app and view it in a different application.

 
 

Ankit from HCL tech
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Average software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not difficult to work with but I got confused on certain features of this. Maybe I've gotten used to other software that it's harder to get used to.

Cons

I think everything is great just the way it is. The price may deter customers. The software may intimidate buyers as well but it will just have to be up to them to read and investigate before they commit.

 
 

Nishu from KMG Group
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Good but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does what is expected of it at a good monthly price. Invoices looks good and options to receive payments are good enough.

Cons

Navigation isn't good, hard to find things and reporting also a bit messy. Search fields do not take broad searches.

 
 

Bhunesh from IBM Pvt Ltd.
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Great product, should have more frequent updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is great, but slightly expensive beyond the initial package. Also needs more frequent updates. I've been hearing about this new version for years and am yet to see it.

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Parvez from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Super easy and keeps me on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's hard to justify any expense as a startup on a shoestring budget. Starting plan is very less for recurring billing up to 5 clients. There is a trial period, but sometimes you just need a lot longer of a period to get the business off the ground. For example, and I've moved a little slow, I started in Dec and just now in Apr got my final inspection approved. Would have liked to be able to build this platform into my business practice, but that would have been in my expenses for limited use. Anyway, product is not bad by any means, good features, very comparable to QuickBooks, but not free like Wave, although I do like the features of Freshbooks better than Wave.

Cons

Not really a full accounting program and the expenses tab leaves something to be desired. My accountant still have to do much work.

 
 

Sandeep from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Nice product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based accounting is simple and the interface is simple to understand, also there is an mobile app that allows you to access anywhere

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Davinder from Damco
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Freshbook with Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is best suited for individuals with a small client base since it only allows you to bill up to clients. It is customizable invoicing, easy to use.
if we want help then we can find support content in videos that are up to date. FreshBooks eliminates the stress from accounting and can even make the process pleasant and no need to prior knowledge of the accounting.
We can say then it is a SAP implementation for small organization.

Cons

Nothing as per my experience. But its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

 
 
 
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Showing 1-20 of 1,085


December 2017

December 2017

Freshbooks is easy and simple for the freelancer or small designer who wants to make invoicing easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Peace of mind, ease, and faster payment from clients.

Pros

I like how easy it is to enter new invoices, line items, and that it calculates taxes and such. One of the important things to me is also white label / cobranding, so i can have clients or renters access their invoices online and pay immediately.

Cons

You can't "delete" an invoice. you're always archiving. there's no organizational component to organizing archived invoices. Also, you can to navigate in the main menu, rather than from within an invoice, if you want to change things like taxes, product costs, etc which would be way easier to do if there were an additional link within the items you're adding.

Review Source: Capterra
 

Olivier from EllisDon Construction

December 2017

December 2017

We use FreshBooks to track project hours for our billing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

Easy to use platform for inputting time to projects. Easy to use calendar for entering time on various dates.

Cons

We have not explored any of the other functionality yet. I would like to know more about the data integration so that our input on FreshBooks can be easily used in our data spreadsheets.

Review Source: Capterra
 


December 2017

December 2017

It's ok for freelancers but not the first that I would recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

User friendly time tracking and invoicing.

Pros

The interface is easy to use and great for invoicing and time tracking. There are limited reports and while you get basic bookkeeping features, I wouldn't call it an accounting software.

This is ok for freelancers that need time tracking and plan to do all of their bookkeeping, for everybody else I recommend other services.

Cons

Accountant access is view-only, so I don't recommend it to my customers that want me to do their bookkeeping, yes they could just create an username for me, but that is not ideal to my workflow.

Customer support for accountants is painfully slow, I submitted an inquiry that took weeks to replied to. For these reasons I no longer recommend this software to my clients.

Review Source: Capterra
 

Lani from Allied Construction Builder Inc

December 2017

December 2017

Very nice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Good software to integrate with other software. I love to use this product and want to introduce to others.

Cons

Limited function. Good to use for small corporation but not for big corporation.

Review Source: Capterra
 

AM from APPLICATION
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Easy Bookkeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

FreshBooks makes easy bookkeeping with all the different report types, I need. I can track divisions as well as overall company income/ expenses. Its very easy to use and pretty intuitive. If you need help a Google search usually helps you find the answer you're looking for. As far as functionality goes, its so easy to use to invoice and track payments.

Cons

I'm not a fan of typical Help pages because I can never seem to find exactly what I'm looking for, so I always like software that is backed by live people with better chat & phone support.

Review Source: GetApp
 

Andrea from Bencardino

December 2017

December 2017

Accounting Departments Dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

FreshBooks is one of the best cloud accounting apps out there. It was designed to help companies handle their finances in a secure and easy manner. Freshboks offers a simple way to manage expenses, invoices, reports, and time tracking. The product was designed to help you save the time spent on difficult number crunching.

Cons

I have pointed out a few minor things that can be improved. its goal setting, and reporting features can be better. Apart from glitches,there is no doubt that FreshBooks is a accounting product that can bring a lot to your accounting deparatament.

Review Source: Capterra
 


December 2017

December 2017

Used Freshbooks to manage the books and finances for my old SB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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It's so accesible. So so easy to operate and is in the cloud!

Pros

It's online - it's fantastic to have access to all the features and having it be online. It's got all the features that I ever needed and it's very intuitive to use. The software must have been designed by people who are not experts at finance because it's laid out in such a way that lay people can understand and access too.

Review Source: Capterra
 

Rufus from Lost Cow Enterprises LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I have been using Freshbooks for 7 years. Still my go to software for estimates and invoices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Great way to keep track of expenses and invoices.

Pros

Very intuitive and user friendly. If you are a Quickbooks dummy like me this is the program for you.

Cons

Old platform really has not been updated for years. The new version is very much aimed at single product or project companies. Does not do all the things I like most about the original version.

Review Source: Capterra
 

Timothy from DeGarmo Group
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Simple, Clean, and Powerful - Definitely a great choice for your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I love how easy it is to use this software even without training. I want software that helps me get back to my "real" work more quickly. This software does that.

Cons

The annual/monthly fee is something I wish could be avoided but that is how the improvements are paid for, so I get it.

Review Source: Capterra
 

taya from just organized by taya

December 2017

December 2017

A awesome tool that allows toy to invoice your clients while looking professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Customer Service is amazing. They love to help and wait times are super short. I also love how customer service walks me through problems by doing this I learn how to do it myself in the future.

Cons

Maybe Freshbooks could offer a longer free trial.

Review Source: Capterra
 

Donald from The Mind Institute

December 2017

December 2017

Freshbooks has made my accounting easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has helped me to keep better track of my income and has assisted me with preparing for my taxes. It has been extremely helpful in managing my day to day business.

Cons

I found there was a bit of a learning curve but once i figured things out it was smooth sailing. Now I find it a breeze to use.

Review Source: Capterra
 

Debbie from Archer Travel

December 2017

December 2017

Fresh books Vs. Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pretty similar to Quickbooks, but a little more functional. Like that I can track time with clients regardless of which level I buy.

Cons

You can only have up to 25 clients with the basic/standard packing. The price may look low at first but can go up really quickly.

Review Source: Capterra
 

Sundeep from Ernst and Young LLP
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Extremely easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Client data could be reviewed with ease

Pros

- Extremely Easy to use
- New interface
- Client portal
- Quick and strong customer service
- Strong mobile apps

Cons

No matter which version of the software you use, there is one huge drawback to FreshBooks: it's not actually accounting software. FreshBooks does not use double-entry accounting (a big no-no), offers limited reports, and has very poor bank reconciliation capabilities

Review Source: Capterra
 

Emilio from Cal State LA

December 2017

December 2017

great mobile platform, makes billing clients a piece of cake

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this for my freelance business. Very simple to use. Makes easy to send, keep track of billing and even receive payments online.

Cons

wish there was a way for freshbooks to help manage when bills are due, like send reminders to clients.

Review Source: Capterra
 


December 2017

December 2017

Kind of middle of the road - but depends on what other product you're coming from and how you use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used a handful of services like Freshbooks. On the plus side, it took very little time familiarize myself and get going. That's a big plus. The last thing I have time for is a high learning curve. It's pretty intuitive, but I mostly stick with the time tracking features, which provide good customization options.

Cons

Having used another similar service (Harvest), Freshbooks feels pretty corporate and - if I'm being totally honest - pretty dated looking, with tiny text and some cruft in the workflow. But it's way better than a few others I've tried, so YMMV depending on what your previous experience is and how you use it. With any service like this, it pays to do a free trial and find the best fit. In this case, my employer chose it, so I don't mind.

Review Source: Capterra
 

KIMBERLY from Amethyst Productivity

December 2017

December 2017

Cannot love it any more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

It's incredibly easy to use and their customer service is SUPERB. I have never had an issue that wasn't fixed in minutes.

Review Source: Capterra
 

Patrick from Kane's Cosmetic teeth whitening LLC

December 2017

December 2017

I have used FreshBooks for 3 years now. So far it has been a smooth experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The auto billing feature is very easy to set up and searching profiles is easy as well. I also like how it gives the option to select from a few different merchants. We chose stripe as it was recommended upon set up and have never had an issue with it so far.

Cons

The only part I am not fond is is the inability to look up customer profiles via credit card info. If a recurring profile is saved under the wrong name you literally have to go through every profile one by one to match the last four digits on the card.

Review Source: Capterra
 

Peter David from TowerData

December 2017

December 2017

Fabulous AP solution for users of all skill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The benefits of FreshBooks are a more streamlined process of managing AP. There's really no other software product I've come across that's as simple to use as FreshBooks.

Pros

The pros are far too many to list by item. Overall, FreshBooks is simple for even novice users to integrate into their office and duties. Years ago I worked in an office where the manager was devoted to using quickbooks. However, it was clunky in the reporting modules. We eventually upgraded to FreshBooks and it was so easy.

Cons

The FreshBook cons are limited to adoption. Too many traditional AP managers ignore the benefits of upgrading to FBs.

Review Source: Capterra
 

Donna from Donna Talarico: Independent Writer & Content Consultant

December 2017

December 2017

Keeps this freelancer organized and looking professional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

I used to send invoices in Word, and that's just clunky and time-intensive. I love the look and feel of FreshBooks' templates, and that there's an option for clients to view online or for me to download and send a PDF version, which many request. I like that client contact info can be saved for later use, but that's also one of my cons for the level I need (see cons). All of my clients to date still pay by check or ACH, but I like that option of offering credit card payments if I needed. I also like the reminder system that's built in. The interface is easy to use and the dashboard, especially when I have a lot of invoices out, really allows you to see your success -- as in payments coming your way. That simple visualization does a lot to boost a mood!

Cons

I don't feel there's a good level for independent writers in my level of work; I have about 1-3 regular clients per month, but a lot of ONE-TIME projects. So it doesn't make sense for me to upgrade to a higher package, as five total clients in any given month works for me; however, I have to delete -- not just archive -- and add new clients each time. I wish there was a way to have rotating clients that are active in a given time period, or to have a "light" package where we could get more clients, but have bells and whistles we don't need removed (time-tracking, etc.). Sometimes I feel it's a little robust for my needs - just to send and track invoices.

Review Source: Capterra
 

Luis from CANTV

December 2017

December 2017

Simplifying Time Tracking & Billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm solving my need for quick and easy invoicing. It's also been super easy to see how many hours I spend working on specific projects.

Pros

Freshbooks streamlines the process of tracking time spent on various projects for various clients. I love that you can list a number of different projects underneath one specific client. This comes in handy especially at my job where we are constantly completely multiple different tasks for a single client. One other aspect I appreciate is on invoices, you can enter items or time entries. We do wholesale projects as well as hourly design work so the flexibility to include both these options is very important to us.

Cons

I wish it were easier for my virtual assistant to create invoices on my behalf, and I really want a way to turn payments into credits. That way, when people pay in advance it automatically applies those advance payments to future invoices. I'd also like to have more than three invoice reminders. Sometimes clients just forget to pay, and having one or two extra reminders that can be sent closer together would make a difference.

Review Source: Capterra
 
 
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