FreshBooks Software

4.47 / 5 (3,486) FrontRunners

Our advisors have recommended this product 21 times in the last 30 days

About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged.

FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10, Not Applicable

3,486 Reviews of FreshBooks

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,995)

1,995

4 stars

(1,203)

1,203

3 stars

(234)

234

2 stars

(32)

32

1 stars

(22)

22

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3486 results

September 2019

Frank from Prince Igor

Verified Reviewer

Company Size: 11-50 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

I wish I could rate it higher than a 10

Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros

It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons

It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

Reasons for Switching to FreshBooks

I made the mistake of adding some extra services onto my QuckBooks account. It took a matter of seconds to add them. When they weren't working out for me, getting them removed took numerous phone calls and hours of my time. I eventually reached a point where it was easier to switch than to continue dealing with them.

February 2021

Mogne Julio from Engie

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2021

Usable apparatus limitless assets

Extraordinary "interface", it makes my work a lot simpler and significantly more powerful. It is actually an extraordinary item. It has a ton of value. It makes the assistance for the client more open, obviously I need to attempt a bit, however to utilize it, yet nothing better than the application I used to build up my business to create with me. Compromise with the bank works distantly, charging and different assets. As far as I might be concerned, it is an absolutely present day apparatus obviously that can generally improve.

Pros

The variety of highlights that makes it available by any utility on the off chance that you need to put forth a great deal of attempt, history of past deals.

Cons

I'm a major enthusiast of Freshbooks and I prescribe it to everybody. The Modern interface and utility highlights can be a disadvantage for clients who might not have yet built up their test levels.

Reasons for Switching to FreshBooks

At the point when I began utilizing Freshbooks, I was searching for a reasonable and successful device at a moderate cost.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

December 2019

No Two-Factor Authentication - Very bad overall security

Freshbooks has been in business for years but does not have a basic Two-Factor Authentication feature to prevent hackers from gaining unauthorized access to customers' accounts. Not having this feature borders on negligence. This is a basic standard feature that other cloud accounting software XERO and Quickbooks have had for years. Not having two-factor authentication is alarmingly bad because tens of thousands of Freshbooks customers are trusting Freshbooks with a ton sensitive company data about their finances, customers, bank information, credit card processor information, and prospects etc into Freshbooks. If hackers get a password, they can easily access this valuable information because there is no two-factor authentication to stop them from getting in. Does Freshbooks take customer security seriously? Apparently not. I emailed them about this dangerous lack of basic security features and as of December 2019 Freshbooks says there is no plan to add two factor authentication in the future. Their answer as the same as it was when I wrote them in 2018 about this problem. Their answer was that they would pass this suggestion along to their programmers so they can give it future consideration.

Pros

Ease of use and straightforward, simple interface. Easy invoicing.

Cons

Freshbooks lacks all of these industry standard security features: No Two-Factor Authentication at login. No IP address blocking to prevent certain IP addresses from logging in my account. No log/audit showing when I last logged in and out of the account. No forced internet timeout/log out when the account has been left untouched for a while. This is standard on other online accounting software and is used by most banks as a security feature.

Reasons for Choosing FreshBooks

ease of use, simpler user interface. Freshbooks' marketing is better than most cloud accounting software companies and that is what I ultimately led me to use this product.

Response from FreshBooks

Replied December 2019

Hey there, thank you for taking the time to share your review of FreshBooks. I certainly understand where you're coming from regarding features like two-factor authentication. While my colleague that you spoke with recently is correct that this isn't a feature we currently offer, I have flagged your feedback for our Product Team to review directly. This is a team we have a FreshBooks who reviews and gathers customer feedback for issues and concerns like what you've raised. If there's any other feedback you wish to provide, please don't hesitate to reach our to our Support Team at 1-866-303-6061 Monday through Friday, 8am-8pm EST or support@freshbooks.com. ^DM

February 2021

Beebek from Gramin Institute

Verified Reviewer

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2021

Why FreshBooks?

Satisfactory overall experience with FreshBooks

Pros

FreshBooks is very suitable invoice management application for startup based companies. The software supports invoicing, and what I especially enjoyed was estimating, which is essential for individual customers to estimate and for projects.

Cons

Accounting functionalities are not so good in FreshBooks

Reasons for Switching to FreshBooks

I heard it has more accounting functionalities

November 2020

Wesley from Self Employed

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Tons of Features and Easy to Use

Fresh Books is a must have for businesses that want to simplify their accounting software. My team loved all the options and great support. I will be recommending this software to my business colleagues.

Pros

There is so many features that any one at any level can use. The pricing options definitely made this a great purchase item to help my business.

Cons

It could have some more options on customizing reports.

Reasons for Switching to FreshBooks

Fresh Books is easier for my company to learn and use. The lower price was a bonus.