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Overall customer rating: Customer rating:

 (26)

 (29)

Recommended by: Recommended by:

86% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Freshbooks provides an elegant and affordable solution for invoicing and some light accounting. The invoicing feature is probably its best, with a simple user interface. You can brand it for your own company, and it allows even the smallest business to appear sophisticated.”

- Beth Mills, New Life Management Services

“Xero is a great alternative to QuickBooks and is easy to get up and running on. Lots of apps are available.”

- Alyssa Miller, Tricycle

Most negative review: Most negative review:

“It's not bad. It's basic and get's the job done. That is, invoicing and tracking expenses. But if you're looking for a full-fledged accounting software/service, Freshbooks underwhelms.”

- Andrew Shaker, VillaBet

“This is a very simple program. If you need advanced tools, ... you have to use apps, which do add to your monthly cost.”

- Alyssa Miller, Tricycle

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: A monthly or annual subscription fee is paid.

Cloud-based deployment: A monthly subscription fee is paid.

Contract term: Contract term:

Cloud-based deployment: No contract required.

Cloud-based deployment: No contract required.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond monthly subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (26)

 (29)

Most positive review: Most positive review:

“Freshbooks is very easy to use - there is virtually no training required to use the product. The occasional time we have needed help, we have found Freshbooks support to be outstanding.”

- Richard MacNeill, OTUS Group

“The UI design is beautiful. The interface is very easy to use so as long as you have a curious brain (and the patience to read). You will have no problem managing your business’s finances, even if you know nothing about accounting.”

- Alex Dimmick, btrax, Inc.

Most negative review: Most negative review:

“Sometimes have to click through multiple buttons to get to the view you need - navigation can be a little clunky and not always the most user-friendly.”

- Laura Cain, Perfect Search Media

“It’s difficult to fine tune access for various users.”

- James Solomon, Geeks for You

Support:

Overall customer rating: Customer rating:

 (26)

 (29)

Most positive review: Most positive review:

“Every time I have needed to call and ask a question, the Freshbook rep listens, converses, solves my problem and always acts like I'm the only one in their world whom they thoroughly enjoy taking care of.”

- Robin Carter, Rockin' Robin Virtual Assistance LLC

“They provide timely and on-point responses to any queries you have. From a product feature perspective, they are also very happy to get involved in debate as to why they have or haven't developed a particular feature. They're very open!”

- Rupert, Englander, Wooshping LTD

Most negative review: Most negative review:

“The customer team is very responsive, but again, we ran into a technical issue that they never seemed to acknowledge or fix, which was difficult.”

- Chris Hathaway AggData LLC

“[They should] call their customers. Be more helpful—it's that easy!”

- Stephanie Gaughran, AppxCell Ltd

Phone support: Phone support:

Phone support available during regular business hours.

A monthly subscription fee is paid.

Online case submission: Online case submission:

24/7 Online case submission included in subscription fee.

24/7 Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.