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Overall customer rating: Customer rating:

 (136)

 (744)

Recommended by: Recommended by:

81% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Intacct has improved our company’s productivity. It helps our accounting department keep track of everything, and we use Intacct [for] checks and balance[s] with our work. This product has helped us grow and better serve our clients.”

- Teri Opena, Tandemhr

“I love how simple and quick this app is for organizing your income and expenses. I was able to use the three month profit and loss report to qualify for health insurance, I have my schedule C amounts at a glance, and I can attach receipt photos to each expense. Life is so much easier!”

- Erin Paul, Self-Employed Musician

Most negative review: Most negative review:

“There are some things that I need to do but can’t, such as sort credit card entries by account. There is a bit of a learning curve, and generating reports is not as intuitive as I would like. The database foundation of the software shows through; it sometimes is hard to understand because it seems more like a database than a form.”

- Sally Noedel, IslandWood

“Where to start. Their product is poorly architected, their support makes promises they can't follow through on, the cost is higher than competitors purely because of name recognition.”

- Dean Legatski, Therapeutic Relief

Pricing:

How it's priced: How it's priced:

Intacct is a cloud-based solution. You pay a monthly subscription fee for each user login.

Quickbooks is a cloud-based solution. You pay a monthly subscription fee. is paid.

Contract term: Contract term:

Intacct requires a year-long contract for cloud-based deployment; renewed annually.

Quickbooks requires no contract for cloud-based deployment; subscription renewed monthly.

Upfront costs: Upfront costs:

Additional fees for implementation. This could include special integrations, customizations and data migration.

Additional fees may apply for data migration.

Recurring costs: Recurring costs:

Annual recurring fees for various integrations, such as Salesforce.com.

Fees apply for premium support, add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (136)

 (744)

Most positive review: Most positive review:

“It’s very user-friendly, and I like that you are able to view or export certain files a different way. I’m not one to read instructions, and I really did not have to with this product.”

- Teri Opena, Tandemhr

“Easy to use and all inclusive. Sync with banks is easy and invaluable. Auto-set invoices is also fantastic to bill on time.”

- Lisa Bongiovanni, Clever Funnel Marketing

Most negative review: Most negative review:

“Intacct is very intimidating, and as a casual user for the company, there are so many segments, options, reports etc. [that] I have no idea where I should start sometimes.”

- Andrew Zamon, BatteryCorp

“The UI is a little clunky. It is also missing a bunch of features that is on the regular QuickBooks like undo reconciliations. It feels like it’s halfway there.”

- Zubin Tehreani, LeagueSide

Support:

Overall customer rating: Customer rating:

 (136)

 (744)

Most positive review: Most positive review:

“Great customer service! They are polite and always helpful with obtaining answers. There’s no passing the problem onto another agent; they fix it [right] then. Awesome team!”

- Katey Burgwald, MRI Software

“Support has always been helpful & responsive, but I rarely have to call.”

- Loralee Hutton, Her Portable Biz

Most negative review: Most negative review:

“Intacct support could be more helpful when minor problems occur. I’ve had to wait weeks for what seem like simple problems to be solved. Luckily, when it involves a major problem, there is a bit more urgency.”

- Kenny Cosgrove, Galaxy Gymnastics Booster Club

“Hanging up the phone after an hour long call where they were unable to help me.”

- Dean Legatski, Therapeutic Relief

Phone support: Phone support:

Available during regular business hours.

Phone support included in subscription fee.

Online case submission: Online case submission:

Available to all users.

24/7 Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.